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March 2024 by Michelle Calkins
Massage Envy at SouthPoint has changed my massage appointment times twice recently without confirming with me first. I didn’t find out about the first time change until I showed up for a facial that I scheduled prior to the massage. I was already there and could easily make the new time, so I didn’t protest. My massage therapist assured me that the front desk was supposed to have called me for approval to change the appointment time before making the change. That never happened.The second time I mistakenly confirmed a text asking if I was keeping my appointment and I didn’t notice that they moved the time up two hours. When they called to ask if I was still coming, they claimed that I scheduled the appointment online for the new time. When I said I had an e-mail confirmation for the time I knew I scheduled, they claimed they called me and that I approved the new time via telephone. I didn’t recall speaking to anyone about a time change so I checked my call history through my cell phone carrier's app. There are no calls to or from M.E. on the date they said they called me, or any dates near that date. Because I missed the appointment at the new time without canceling 24 hours in advance, they charged me 1.5 hours of time. It didn’t matter that I had an e-mail confirmation for the time I booked, that the appointment was downloaded to my calendar directly from their website and hadn’t changed, or that my cell carrier shows no calls from them. I’ve been a M.E. customer for many years, but I no longer trust them. As soon as I use the time I have already paid for, I will be finished with Massage Envy. There are other places to get a massage.
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March 2024 by lee garry
Awesome will return
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March 2024 by Katie Madden
DO NOT BOOK A MASSAGE HERE!!! READ THE PRIOR REVIEWS AND RUN AWAY!!!! I wish I could give them 0 stars. I booked a same day appointment for a 60 minute intro massage since I had some upper back pain. I go to check the details of my appt an hour later on the app and it was rebooked as a RTR 30 min massage. I even took a photo of my booking where it said 60 min intro massage at the time I booked it. I tried calling the place 30 TIMES to get this corrected with no one picking up the phone or calling me back. I finally get ahold of someone (ONE HOUR BEFORE THE APPOINTMENT) and I was then told I booked it incorrectly (false and extremely unprofessional front desk staff) and would have to pay a cancellation fee if I didn't rebook. I am in a ton of pain and couldn't rebook to a later date. The horrific customer service and LACK of professionalism at this place is unreal. Do not waste your time OR money on the people that work at this location!!!!
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March 2024 by Sergei L
A great massage outlet.
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March 2024 by Natasha Wells
Magdalen is AMAZING!!! Front staff are friendly and space is always clean.
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February 2024 by Natarsha McAllister
Ashanti is amazing! It feels like a custom massage.
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December 2023 by Ebony Scurlock
David is the best. The front ladies are kind.
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November 2023 by Robert Gaddy
Always professional and relaxing
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November 2023 by Reese Pope
Very disappointed. Looking for a new therapist and with great pain, decided that a rapid tension relief session was perfect. Surprise! I could get in within 45 minutes of booking! As I walked in the door the receptionist was calling me to tell me that the therapist that was offered online for Rapid Tension Session doesn't actual do that. But she could offer me a 30 minute massage in its place. Sure! I sat there in the tranquil room for 18 minutes. Apparently the therapist had no idea.... In this day, if you offer online booking I get technical glitches, but don't offer them if no one pays attention to "last minute bookings" per the therapist she wasn't even aware I was there. But she could "fit me in". No I did not stay. You are not fitting me in, I booked you, it is not my fault that someone there dropped the ball. They weren't even apologetic for wasting my time.Never again. And I still have pain....
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October 2023 by Aaron Claude Lentz
I could not be more disappointed with the customer service and professionalism of this location. I booked 2 appointments at the same time for a friend and I. Massage Envy canceled one of the appointments only 65 minutes before it was to start. They were completely unwilling to reschedule both appointments and instead insisted on charging me 50% for "canceling" the other appointment even though they canceled on me. To make matters worse, the receptionist would not allow me to speak to a manager and simply hung up the phone without a resolution. I would strongly encourage patrons to go elsewhere. Integrity and professionalism are abysmal at this establishment.
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May 2023 by Shannon Lechner
This massage envy front workers are very unprofessional and disorganized. You will get last minute cancellations & then won’t rebook you for weeks. The massage therapist are great. Just be weary of the management and front staff.
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May 2023 by Morgan Trachtman
Save your money and go elsewhere. Similar to other reviews, my appointment started late and ended early. The entire experience feels very much like a doctors office instead of a relaxing, zen environment. My therapists was clearly sick, was yawning throughout the session and even stepped out mid-session. She had long fingernails that left scratch marks on me. When I told the front desk person all of this, she simply said, "Ok." I submitted this same feedback to the manager and through Massage Envy's online portal. Never heard back. Poor customer service. Even poorer experience. Don't come here.
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May 2023 by Zeina Hasan
Update: Spoke to manager Abby, who was extremely extremely rude. She said she reviewed cameras and saw that they had taken me back at 3:03, that doesn’t mean the massaged started then. Very very rude. Snarky with a huge attitude.Scheduled an appointment today for 3pm, for an hour massage. I didn’t get started until 3:27pm. I paid for an hour massage, not 30 min. This is ridiculous. I’ve tried to call multiple times, but no one picks up. You want to get what you pay for in full, not half.
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April 2023 by Spencer Henthorn
Beware, They cancel multiple appointments while taking your money, rarely have appoints closer than a month out, and when you want to cancel you will need to fill out a form that they never send.I was charged for 2 months after being assured that my contract was canceled after the term limit of 6 months when I called in to ask as much. When I called to tell them of this mistake of theirs they said it was an honest mistake that they will gladly send the forms but will not refund the money.They reasoned that I should have known better and it is not their fault they did not add any notes on my account when I called to request cancelation a month before the end of my contract.After speaking with Mary who was not even the manager, I was informed that they could maybe do 1 month but not 2 as I should have been more careful. As someone who works in customer service this level of shady dealings and disrespect is abysmal.For anyone who has thought about it, stay well clear of that place or burn your money, you'll get more value from the heat.
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March 2023 by Joan Nicholas-Walker
My massage started late and ended early. I was taken back around 5:40, was dressed and at the front desk by 6:19. When I realized the time, I mentioned it to the person at the front desk and was told I needed to speak to the therapist. I decided to just pay and leave (adding no tip) because I was in pain. Therapist worked really hard on my TMJ and was probably tired but I could not take more work in that area and had to tell her that her nails were scratching me. She could have worked on the other area I requested but I guess she was too tired? Not my issue! I paid for 50 minutes and didn’t receive that . Not returning.
