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January 2024 by Margareth ChaconPaz
Store policy says: “We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the items) can only be an exchange or store credit issued in the amount of the lowest price at which the items) was offered for sale in the 45 day period prior to the return.” But I called in to make you guys were going to let me exchange my shoes for a smaller size (because it was a Christmas gift) and you said “sorry but policy has not been updated”, please take care of it and fix online store policies!
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January 2024 by Briana Butler
Ordered a pair of shoes for pick up that were 100 percent in stock. They canceled my order, i went into the store and the size was brought out to me (did they really look for the order) …. Also when I walked in no one greeted me. I had to find the guys in the corner to help. As someone who works in retail that was a terrible experience.
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January 2024 by Sopchoppy
Gave up waiting to buy my granddaughter shoes she wanted when they would not open on time…left at 11:07 am and saw employees still inside talking and ignoring group of customers outside door waiting for someone to open door, took my business to another athletic store towards Belks on opposite end and spent almost $200….
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September 2023 by Kija Gary
Lots of selections to choose from!!
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August 2023 by Dave Rosenmarkle
Just had a pretty spectacularly rude customer service experience.
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July 2023 by Ron Cohen
Had 3 people looking to buy shoes. 1 person on the floor ( more concerned about a drop of water on the floor than us ) 5 reps at the register ( no customers ) asked for help and they started bickering about who should help us. Came in expecting to spend $5-600, left spending 0 and will never come back...
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July 2023 by lasha dokvadze
I ordered the product three times and they waited two weeks and then canceled it.
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July 2023 by T Dozier
Would give no stars if I could; I came into the store and around the men’s shoe section with the intent to purchase an expensive pair of sneakers. Was not greeted nor assisted. It seemed like only one person was working at the store and he was busy unpacking a box and said nothing even as I stood two feet away from his location. I found it highly inappropriate that he would selectively greet and assist others and ignored my presence. Your staff should be trained more properly to treat all visitors with respect instead of randomly choosing who to assist. After reading several reviews I found that I am not the only one who experienced bad customer service. I will NOT return to that location.Date: 7/7/23
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July 2023 by Derrick Adams
Stood in line while the 3 cashiers were doing whatever in the back... then the two that did assist us had attitudes... yeah nope won't be going back!
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May 2023 by Bmelb is Gaming
0 stars buddy sound like he didn’t even wanna answer the phone or my question, really disappointed in customer support.
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April 2023 by Kevin Shang
Horrible service. I bought a pair of Cloud 5 and wanted to buy another pair for my girlfriend. We went to the lady's section and a female sales rep YELLED at us asking us not to try on the shoes!! I told her without trying on the shoes, how did I know the right size. And she just kept telling us that we should not try it. She even threw in cursing words. can't believe it. I complained to the store manager and he did not take any actions. The store's atmosphere is un-welcome. You can see the recent reviews. I would give a zero if there is a choice. I would never went back again.
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April 2023 by Harish Raghuvaran
The staff was not welcoming to me but they seemed happy to attend to others.I was told there are two other customers ahead of me when I asked to see a shoe but others were attended to right away. I even found the shoe size I needed and was ready to buy but the staff kept ignoring me and attending to other customers who came after.I'm finished with you, finish line.
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April 2023 by OMG ITZ FUSSION
Rude employees. I was there and I ask for shoes and it was at lady there Takira or tashkira name ?? She don’t even bored to look for the shoes . She also laugh of me what is funny??? Probably discrimination??
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February 2023 by Brian M.
everyone in here has a horrible attitude , won't ever go back here again. Y'all need to grow up and find a new job and stop treating your customers like this
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February 2023 by Denise McIntosh
Not all staff are competent enough to find what you've asked for.