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March 2024 by Barbara B.
Horrible! My car broke down last night and I was stranded at the side of a busy road where the right lane was merging into the left. I pulled way to the right. The car was dead - what turned out to be the alternator. My insurance company called Dave's Tow-A-Way first last night. The wait would've been long, so I ended up with AUTO CARE. The guy asked where to tow me, so because I lived 3 minutes away, and it was already 6:45 so he drove me home and towed the car home. This morning I called my insurance company again to come get the car and me in order to take the car to my auto repair shop and they called Dave's. I waited and waited. Finally two guys drove up with the tow truck. The driver was training the other guy. So I asked where I'd sit and was told they only would take the car. I'd have to find transportation. I called the dispatch number and conveyed what happened to the woman who answered. She was extremely rude. I told her I was driven home last night and she said oh no, that's a courtesy and that they don't do that. She said to call an Uber! I called and got AUTO CARE to come back today and had no problem whatsoever. The guy was very respectful, as was the person on the phone earlier. Great customer service. Dave's certainly could have shown "courtesy" but they blew it. I will never ever allow anyone to recommend them to me again should I need help. I'm a 65 year old woman, but age doesn't matter. Customer service does matter and should be shown to everyone. Dave's sure didn't demonstrate customer service.
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March 2024 by Christopher Gilbourne
Women on call was rude and had an attitude the whole time. Unprofessional and unhelpful with helping me the entire time and decided to raise their voice instead.
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March 2024 by Knappa
Thank you so much Dustin great customer service awesome guy. He deserves five stars plus promotion.!!
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March 2024 by Zoe James
Dustin was super friendly and overly enthusiastic about helping me get my car towed 95miles. Loved every second of our interaction. Thank you so much Dustin for delivering my car safely!
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February 2024 by Sterling Swygert
Showed up quickly, worked quickly, and treated me respectfully on the way to the shop whem I needed. Definitely watching out for tow trucks on the road and moving over when I see them so that they can safely do their work
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February 2024 by HTX Genetics
Place employs a he/she that likes to drive almost 100mph while making tiktok videos, while simultaneously endangering the lives of every vehicle around he/she on the road. Disgusting business ethics if ya ask me
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February 2024 by jtrace10
Dustin was amazing! He arrived to my location quickly and helped me start my car within minutes. Very professional! Such a great guy! Thanks, Dustin!
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February 2024 by Garrett Gooch
Tammy is the best of the best handled the car drop off like a pro !
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February 2024 by Derrius Carson
Quick and convenient! Great service
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February 2024 by Kalya Ramirez
JESS is the best EVER!! she has great customer service , very reliable ( she got there and help me with everything ) and she was very professional. THANK YOU JESS YOU ARE THE BEST and i will definitely be using daves towing company ONLY because of her.
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February 2024 by Tonya Young
Chris was an absolute life saver! Very personable and funny. The perfect person to encounter when you’re having a rough day, dealing with car issues.
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February 2024 by Luke S.
Unprofessional is the best word that I can use to describe them. I used Dave's Tow-A-Way because it was recommended by my mechanic but after my experience, I want to warn others what to expect. While scheduling my service for the next day, I was told that they will give me call when they are enroute and that I would be expected to be at the car when they arrived. After waiting all day for a call, I decided to finally call them back at 9pm and the women said that they had already picked up my car and dropped it off at the shop. Nobody had ever called me to tell me the car was dropped off. I asked if they had my keys and the women on the phone said "yes", which wasn't true because I had both sets of keys with me. I received a call from the mechanic this morning saying that Dave's Tow-A-Way dropped off the car and left in a rush without saying anything. Fingers crossed that there is no damage but based on how the rest of the experience went and other reviews left here I would not be surprised if they find body damage caused by Dave's Tow-A-Way. Save yourself the headache and use anybody else.
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January 2024 by Courtney R.
my car was stolen at the end of July. when it was retrieved it was taken to Dave's Tow Away. I went the next day to check out my car so I could communicate the damage to the insurance company. The damage, at the time, was just the result of the car being stolen and driven wildly to evade the police. Due to a communication snafu with the insurance, my car sat in Dave's tow away lot for 2 weeks (which was not their fault); however, when my car finally made it to the collision shop, the mechanic was casually informed by the tow driver that Jessie decided that she wanted to chip wood by my vehicle. The interior of my car was covered in tree chips, my passenger side mirror was cracked and my driver side wheel was messed up when it wasn't before... Due to this company's blatant disregard of me and my property, I had to make another claim to get the chips cleaned out, meaning I have to pay another $500 deductible. It was bad enough to getting my car stolen, but it honestly feels like being victimized twice.
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January 2024 by Brianna Stuart
Dustin was absolutely amazing, super fast, very kind and friendly. His truck smelled good too and was clean too. I'm really happy with his service.
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January 2024 by Ellie Graham
I hope whoever is reading this never gets into a traumatizing car accident and their car is taken to Dave’s, seeing as on top of the traumatic accident, they stole money and groceries from my car. Shame on y’all. Truly.
