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April 2024 by Morgan Miller
Awful experience at yet another CVS. I was hopeful that by switching to this location it might be better than Sedwick road where you can tell the pharmacist hates his career. Unfortunately, a simple question to the pharmacist ended with me having her laugh in my face and refuse to even check the computer to try and answer my question. Apparently I'm now supposed to direct all questions about my medication to my insurance company, not to the pharmacist. Good to know for the future I guess.
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March 2024 by Boojie Boojie
The staff at the pharmacy are always so helpful and kind when I go to pick up at the drive thru or pick up in person. No issues there. Four stars because CVS issues coupons for product they have pulled off the shelves and wouldn’t apply it to the trial size still being sold at the counter. Coupon was for Clear Eyes eye drops. Got the coupon when I picked up my RX and there was no actual product of Clear Eyes eye drops on the shelves. Located trial sizes being sold at the counter but they wouldn’t apply the coupon towards the trial size. This is deceptive and just dumb. Remove your coupons for product that you have pulled off the shelves for a recall and when I asked WHY was it pulled? Clerk working cash register didn’t know, just stating a recall had been issued. Does it make sense to sell trial sizes of product you have pulled off the shelves for a recall? Does it make sense to still issue coupons for product you have pulled off the shelves for a recall? Is CVS practicing deception or stupidity?
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January 2024 by Beverly Ruffin
Today at 3:45 pm I went into CVS on Garrett Rd, I asked the guy where was the bathroom and he said it's flooded and I said what about the men's and he replied that one is flooded or leaking as well, I felt like he wasn't being truthful, so I said can I speak to a manager and he replied I am and we have a bathroom for the manager and you can't use it, I didn't even ask to use it, so I said can I speak with a person over you and he said get out of my store, you can't ever come back to my store and you can call like Reginal manager and he has acd with me on it, he was rude and I'm very sure he doesn't own that store, I was embarrassed and upset the way I was treated he has a 3 letter name, please help me with this situation I've been a customer for a really long time please reach out to me about this matter that happened in Durham on Garrett RdThanks for your support
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November 2023 by Lila Hege
DO NOT GO HERE. THIS CVS IS ABSOLUTELY HORRIBLE. The only reason why I go here is for the picture prints. And they are actually okay but the drive thru is long and horrible. Do not go here
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October 2023 by Robert S.
It seems like every time we go to this pharmacy there is some problem. Last time they didn't have prescriptions ready for pick up even though they had been sent almost a week prior. Those were not new prescriptions, either. They had been filled there multiple times in the past and there was no reason they shouldn't have been ready. Perhaps its because the patient didn't have insurance, maybe people without insurance don't deserve the same care and attention to detail those with insurance warrant. The latest foul-up was today when our credit card couldn't be processed through their antiquated glitchy system, even though their were more than sufficient funds available. And apparently it's not just here in North Carolina; when I was practicing in Indiana whenever our patient s had problems getting a prescription filled, it was always a CVS. If you can get a prescription filled at any pharmacy other than a CVS, save yourself the hassle and go somewhere that can actually do their job and take care of the patient.
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September 2023 by Lan Hockycko
Bad location for this store.
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September 2023 by Sandra A L.
A hard lesson learned. I paid for my prescription to be delivered to my home. Transaction stated delivery in two days. Called when not received on time, to only be told the order had not been processed. However a hold had been made on my bank funds the day of the initial order. Upon call8ng the pharmacy, I was told it would probably be delivered in 3 more days
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June 2023 by Brittany Bullock
This cvs is terrible. The pharmacy department is so unorganized. The blonde pharmacist rarely seems to care about how slow and backed up they always are. The other staff are friendly, but today they had no one working in the pharmacy other than the pharmacist. This is wild to me because there’s no way one person can work the entire pharmacy department. My medications are never ready when they are supposed too. I have to wait 30 mins most times even if the medication is supposed to be ready.
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June 2023 by Jason Thompson
Unfortunately, there are no negative stars. A few adjectives I have for this place: Unorganized, uncaring, rude, disgusting. And, the old, blond pharmacist is just nasty and doesn’t care one but how much of your time is wasted in the drive through. I have transferred all of my prescriptions out and beg you to do the same.
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June 2023 by Dominique Oliver
You may die before your medication is ready!!!
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June 2023 by J H
Hire more people cvs
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June 2023 by Donna Dansby
Only Convenient when no one is there.
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June 2023 by KC Z
Slowest slowest slowest drive through. Be prepared to wait in line forever. No one ever comes to the window no matter how many times you press the call button.
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May 2023 by Joseph S.
I was impressed by Christopher who showed consideration and patience towards several elderly customers who were having trouble finding items and using the self-checkout. I guess everyone is complaining about customer service recently, it's nice to see someone go above and beyond.
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April 2023 by Claudia Thomas
Had such a great experience with the help of Grace. I was having trouble with my CVS and she helped me through every step. She’s truly delightful and brighten both mine and my sisters day ?
