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March 2024 by Blake B.
Very understaffed, the few staff they have hate working here and let it out on the customers, nothing is ever in stock, and machines are routinely broken. Management should step in and do something. I've never had a worse experience at a CVS.
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April 2023 by Michelle S.
I went to this minute clinic to get a sinus infection treated. While the appointment was fine, I have not been able to receive my medication because the minute clinic PA hasn't sent my antibiotics to the pharmacy!!! I keep trying to get my medication and even though I've visited the pharmacy 3 times and called the minute clinic hotline 3 times, they make it impossible to get it. I DO NOT recommend this minute clinic if you're sick - you may not get the medication you need
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March 2023 by P.M. J.
With the exception of a couple of people in the pharmacy department, I have never experienced such a repetitive amount of bad encounters at a business as I have at this store! Their system does not work with my insurance as it should and I was told I'd have to go to Mebane to find a store that has a system in place to do so. The manager, on EVERY encounter that I've had, and witnessed from other customers, is the most hateful person in customer service I have ever seen. Why she still has that position is beyond me! She should not ever work in a job dealing with the public! I have never seen a store with such bad reviews, so what is it that the corporate office doesn't fix? Problems as bad as this usually trickles down from the top! Must I say more?
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December 2022 by Anna P.
I had a pickup order cancelled at a different CVS so I decided to try this one. The same exact thing happened. They canceled my order an hour after I placed it with no reason in the email. Should I try another CVS? Third time's the charm??
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September 2022 by Sandra S.
I had an absolutely horrible experience at CVS pharmacy this morning. First, I waited ten minutes for someone to appear behind the counter. When a pharmacy clerk finally showed up, she couldn't find my two prescriptions, even though I had received a call that they were ready. She literally dug through a pile of packaged medications she had thrown on the floor. It was shocking. I've never seen such a messy disorder in a pharmacy. When she found my prescriptions, one of them was priced incorrectly. After questioning why, she rudely asked whether I wanted them or not. Needless to say, I'll have my prescriptions filled somewhere else from now on.
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December 2021 by Paul M.
I think every CVS is very much like another and that's a good thing to rely upon. They have many interesting things to buy and universally not enough of them. Same with salespeople/cashiers. Not enough of them, but when you find one they are always friendly and helpful. For the pharmacy staff, they are harried and brusque, as with every pharmacy I've ever seen.
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April 2021 by Daniel B.
I came to this CVS Pharmacy to get my second Pfizer-BioNTech COVID-19 vaccine dose two days ago on Wednesday, April 28, 2021. This is CVS store #7047 and it's located in a freestanding building just off 15-501 exit 108D (Hillsborough Road). What's nice about CVS is you can book your second dose appointment with any CVS regardless of where you get your first dose. Some places won't let you book a second dose appointment unless you had your first dose at the same place. Thanks to my wife for doing the work to find and book my second dose appointment with this CVS three weeks and two days out. We planned my second dose here to take place exactly three weeks to the day after my first dose. I got my first dose in Georgia: As far as my shot was concerned, both the Pfizer first and second shots are exactly the same in terms of what they inject you with. I didn't know if the "formulation" or amount of vaccine was different, but it's not. It's simply another dose of the same thing you got the first time. Leading up to my appointment, CVS sent me numerous emails and texts with my appointment details and to remind me of my appointment. The last text I received from CVS (from number 287277) had a link I could tap to check in upon arrival. That same message said to "bring ID, insurance card(s), face covering." Just like my COVID vaccination experience in Atlanta, which was administered by a public entity, I actually never had to pull out my ID or insurance card for my second dose at this CVS (private entity). Also, the CDC COVID-19 Vaccination Record Card seems so unofficial to me. It's like anyone can grab one and fill it out themselves with whatever info they want. COVID vaccinations don't seem to be easily verifiable. You just have to take people at their word and assume their card is legitimate. There were some logistical issues on the front end and back end of my visit, but it wasn't a big deal. Just my luck that the vaccine check-in table wasn't manned upon my arrival or exit so there was a bit of scurrying around to find out where I should go and who should complete my vaccination record card. Otherwise, the process was fast and efficient. They had a small room set aside for vaccinations. Since I had already checked in with my phone, all I had to do was choose the arm I wanted the shot to go in, sit down, and get it done. There was a makeshift post-vaccination 15-minute waiting area outside the room in aisle 1 (the greeting card aisle). Again, like my experience in Georgia, the 15-minute post-vaccination monitoring period wasn't enforced. These waiting areas appear to be there just in case and as a formality. Because of the aforementioned logistical issues, I ended up interacting with several employees. Everyone was nice. The store was busy during our visit, both for vaccination and non-vaccination purposes (e.g. prescription pickups, shopping). However, at no point did I see anyone have to wait for a vaccine. The vaccines were done quick. The only waiting I saw was post-vaccination. I felt fine the night of my vaccine, but the next morning as soon as I woke up, I definitely felt body aches all over. I also had brain fog. I started taking Tylenol later in the morning and it made me feel better. Earlier this month, the Pfizer CEO said a third dose is likely needed within 12 months and the BioNTech CMO (Chief Medical Officer) said it's likely that COVID shots will become an annual thing like the flu shot.
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January 2021 by J W.
This pharmacy is horrible. Their system is either broken or the staff is incompetent I'm sorry. They call you but don't have your prescription ready when you come, and they can't find your insurance even though you used it at a Walgreen 3 days earlier. Will never send my prescriptions here again. And this isn't my first time having this happen
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October 2020 by Ashley M.
Thank you Sara Amirsadri for giving me my flu shot and being understanding about my hearing loss!
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August 2020 by Donna B.
This is about the MinuteClinic. DONT GO! First, I made an appointment. When I arrived, the sign said to wait in my car until the nurse called or texted me. The door was closed and I could hear a voice talking. One hour later in the heat, no call. I checked in the store a few times during this hour, asked the pharmacy who basically said "not my job, just wait." Finally, despite still hearing voice(s), I knocked on the door and it was opened. The nurse said, "oh, the computer has been down all day and I was talking to a friend." really?!? She did help me, took all my insurance info and told me insurance would be filed and then I'd get a bill. One month later I got a bill, no insurance payment. Called the only number for minuteclinic, on hold for 1.5 hours, finally hung up. Called my secondary insurance who said they received the bill, didn't pay it because Medicare didn't send payment info and they got it so quickly it was clear Medicare hadn't been billed. Called minute clinic back. Again on hold for over an hour. Again hung up. I'm not paying this bill until they start answering their phone or give other options to resolve billing errors. Never again
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July 2020 by Ariadna S.
Customer service is horrible. The employees are very unprofessional & rude! Went to pick up pictures in this location & then it turns out they have discontinued the photo printer. Don't understand why it would be available in this location to pick up pictures if they don't even have the printer to print out pictures. The worst part I wasted gasoline money & my time.
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March 2020 by Marc L.
Very pleasant staff at this location not that far from my Apt. complex....have gotten things ranging from Groceries to Bathroom supplies and even some hair items at this location..Prices aren't bad and definitely can get what you need from this location.....Definitely worth the trip if you are looking for some good items at a reasonable price.....
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June 2018 by David R.
Don't get your prescriptions filled here---they do not keep track of their inventory--two prescriptions back to back -- tried to get them filled at this location. Not in stock--you have to wait 5 days--not in stock you have to wait 3 days. That Stinks for a pharmacy--two CVS locations just a few miles away had the prescriptions but they do not transfer prescription drugs when out-of-stock exists. The pharmacist at this location or whoever is to keep track of inventory is doing a Suck @ss job.
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May 2018 by Stephanie B.
My Husband & I ran out of our daily medication while attending to a family emergency. We live 4 hours away and are CVS customers. The CVS team here was attentive to our needs. Both the storefront personnel and pharmacy tech's were friendly and competent. One of our medications was not in stock and had to be ordered. It was available the next afternoon. Thank you for being so helpful!
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February 2018 by Markus W.
They work hard on keeping ratings low. Strongly advise to go somewhere else. The staff has no interest in their customers.