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8:30AM - 5:30PM
7103 NC-751, Durham
Credit Unions
“Wow! I don't live in NC and had to get a check for our house closing. Diego was incredibly helpful and everyone worked so quickly to get things figured out. It made a stressful process just a little less stressful. Thank you!!!”
“I am sitting in the parking lot now going in to close my accounts. I have difficulty getting anyone to answer the phones. Their response to returning calls is not prompt if they bother to return them at all.”
“I had an issue with a disbursement check and the teller and manager could have just said there was nothing they could do, but they went to the extra effort to resolve the problem. It was a big help, and I’m immensely grateful. Thank you.”
8:30AM - 5:30PM
3810 Ben Franklin Blvd, Durham
Credit Unions
“Most usually good clean place to go into. Recently always had Security guard at door to greet you. Now I am told no more. I think this is a mistake. These people work very hard & would like to feel safe as would I. Now I do drive in or on line. Don't feel the same going in & no Security there!!”
8:30AM - 5:30PM
504 S Duke St, Durham
Credit Unions
“Parking Lines…..Please fix the parking line outside can’t NOBODY see those line. Please. Please paint the white lines. That’s it, that’s all.
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“I have used this credit union for more than 30 years, and used it to set up secondary accounts for my mother or children, to help them learn to manage money. They are not flashy, but very competent and straightforward, and can provide a good place to start a new account, manage a consumer loan, and other banking needs. I appreciate that their staff is often consistent, well trained, and able to spend time to explain things. Glad we have this option in our community! Even though I use another bank for my business (DFCU does not handle business accounts) I have always kept this account open and value the local accessibility, and convenient use options.”
“(Translated by Google) I thought it was a first class service. Their representatives are very kind and patient to teach you in all kinds of situations that require their help.(Original)Me ha parecido un servicio de primera. Sus representantes son muy amables y pacientes para enseñarte en todo tipo de situaciones qué requieran su ayuda..”
8:30AM - 5:30PM
5316 Page Rd, Durham
Credit Unions
“Shout out to Charity! She walked me through the process of opening bank account and patiently answered my questions. Makes me happy with my decision to open a bank account here.”
8:30AM - 5:30PM
4055 Chapel Hill Blvd Service Rd, Durham
Credit Unions
“Great Rates! Great location! OUTSTANDING! SERVICE! All the team of professionals there at SEFU are wonderful. I drive across town for their experience.. Shout Out to Portillo & Dewberry for helping me last week ! Smiles the whole time and I didn’t take forever to do I needed to do!”
8:30AM - 5:30PM
1131 Slater Rd, Durham
Credit Unions
“I recently visited a location where I received exceptional service from Neena Sarihyan. Her friendly and helpful demeanor left a lasting impression on me. However, there was another older woman at the same location who seemed rather unfriendly. It would be greatly appreciated if the management took the time to explain the significance of making customers feel welcome to her.Neena's assistance truly made the start of my day great. She went above and beyond to ensure that I had a positive experience. Her warm smile and willingness to assist me with any questions or concerns made me feel valued as a customer. Neena's exceptional customer service skills are commendable and greatly appreciated.On the other hand, the older woman at the location failed to exhibit the same level of friendliness. Her demeanor was cold and unwelcoming, which created a negative atmosphere. It is crucial for all staff members to understand the importance of customer satisfaction and ensuring a welcoming environment.I hope that the management team takes the time to address this issue and provide the necessary guidance to the older woman. By doing so, they can ensure that every customer receives the same level of exceptional service that I experienced with Neena.Once again, I would like to express my gratitude to Neena for her outstanding service. Her efforts positively impacted my visit and made a significant difference in my overall experience.”
“We are all entitled to our own opinions, right? Well here's mine:Parking: 4Location: 5Decor/ambiance: 4Customer Service: Nice and spacious. Biggest one I've been inside. I made a surprise visit to this location last week as it popped up on my radar as I went to yell looking for the nearby State Employees' Credit Union. I was so glad to see this ad in this location and I'm driven past it many times not knowing that it was a bank and that it was here. Same great State Employees' Credit Union service to the boys they give off a great five. Everyone was helpful and I received what I need it in a number of minutes and I was on my way. Great parking and excellent service.”
“Clean bank but customer service is eh. Ladies are a bit on the slow end & sometimes it's frustrating when I come during lunch expecting to make a quick payment & spending more time here than I should have. Four stars for all they offer but 3 for customer service.”
8:30AM - 5:30PM
2421 NC-54, Durham
Credit Unions
“After having a horrible experience today at the Slater Road branch I drove over to the NC-54 branch to try again to open an account. I just want to give a shout out to Padma and Shirley for being so kind, knowledgeable, and helpful! You ladies are wonderful!”
8:30AM - 5:30PM
3872 Guess Rd, Durham
Credit Unions
“Had nothing but great experiences at any location I've been in. Been with them over 30yrs. Mom opened our accounts there when I turned 14 when I got my first summer job.”
“Staff is always pleasant and efficient. They are available on site and by phone to answer questions.i like their community development emphasis and know they have made a difference for small business and individuals in Durham..”
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“I came in around 3pm on a Friday to open up a business account. Was greeted by Douglas Fernandez, who was patient and extremely professional in helping me getting the account set up. Very pleased with the experience, would recommend this branch.”