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December 2023 by Michael Kirschner
Great selection and friendly staff.
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July 2023 by Anton W.
Seems like the staff at this Costco could use some sensitivity training. Not the friendliest store I've ever shopped in. Not that they're particularly rude but they have a very "no nonsense" attitude when dealing with customers. I've experienced it myself and observed it in interactions with others as well.
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July 2023 by Paul Averback
Been unable to get my medication for 3 months b/c they are always out.1st call to another pharmacy was more help than I ever got at Costco.
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July 2023 by Jason L.
Lady at the front door doesn't allow me to use the Costco Shop Card (aka the gift card) to get in, saying "Ya must be a member!". Wow, then what's the point for Costco to sell gift cards even? So members can buy gift cards for themselves? I don't understand and won't go here again. This is either a new policy or a special thing for Durham Costco.
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June 2023 by Greg Sturrock
About a month ago there was a mix-up with the notification system. They said they had my ADHD meds, but when I went to pick them up they weren't ready. The pharmacists were incredibly accommodating. One of them said, "I'm so sorry. My daughter has ADHD too. I know how much something like this can ruin your whole week; especially with the shortage going on. My name is X, and I'll be here until Y today. I'll be working on getting it sorted out for you".Most other pharmacies treat me like crack head or some other kind of drug seeker. The way I'm treated as a result of the stigma of taking stimulant medication is a huge chunk of the battle for me some days. I'm really grateful for the kindness and professionalism of those working here.
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June 2023 by Nolan P.
Costco usually has good quality stuff. I spend at least $5,000 a year there. But was disappointed during ny last visit. The Visalia Sweet onions were very bitter and the seedless watermelons were not seedless or ripe or sweet. I think quality control is slipping. Try harder guys!!
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April 2023 by Jerry M.
This Costco is fantastic I read the one star reviews sounds like a bunch of KARANS whining about every little thing, the parking lot is full waaa they didn't have this or that waaaa the costomer service waaaa whiny brats
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February 2023 by Christine H.
We've been avid Costco members for many years, and have always appreciated the service and selection. However, this review is specifically about the bakery. Don't waste your time ordering from the bakery in advance. They are unreliable. I ordered apple pies for a memorial service which were not there when I came to pick up. There was no record of my order. This is not the first time we've experienced problems with pre-ordering food from this Costco. They're good at other things, not this.
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January 2023 by Amber M. Short
Very racist people
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January 2023 by Taydra F.
I finally signed up for Costco. A pretty great wholesale store in my option, as even the clothing is something to go there for. I love the model of having you try different foods that they are promoting as I have discovered several cool snacks because of this. The employees at this location were pretty good for the most part.
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January 2023 by Jiyoung S.
This Costco has grown on me over the years, so I'm going to be slightly biased :) I remember when I first started to coming to this Costco, I noticed the employees were rude and the store to be a bit messy. But I have not seen any rude employees lately, and I sometimes found the employees to be super friendly - Especially one time when I was trying to return an item, and this employee named Gladys was super duper friendly and helpful. It simply depends on the person I guess? I have no issues with finding things I need at this location. For certain items such as luggage set, I find it helpful that this location has them on the aisle as a display for people to play with them! I'm a big fan of Costco, and I will be a long time customer here. See you soon, Costco!
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December 2022 by Janise W.
The Cosco in Michigan is a great store if you can stand the rude customers. They lack social graces and kindness. They are not from our country, sorry to say. They do not fit into our culture and of course extremely loud. Alway in a hyper state, buggies in middle of the isle them nowhere to be seen, have zero compassion for other shoppers. Their kids are also loud and obnoxious.. I dropped membership,
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December 2022 by Debi M.
So very very disappointed in Costco. I've been a member for over 20 years and use Costco for everything. I've used Costco services to purchase a car, install HVAC, install granite countertops, floors and blinds. I've always been very satisfied and knew if I had an issue Costco stood behind their members and would make things right. I purchased a Genarac whole house generator. After 5 1/2 years it died. The one company willing to give us a bid, basically said the insides are shot and it was out of warranty. It will cost almost $3,000 to have it repaired. Because the warranty expired after 5 years, Costco doesn't care about quality of the generators they are selling. No one ever offered us a extended warranty. We would definitely purchased one. It is so frustrating to get the run around from Costco. They should not allow vendors to sell from the kiosk in the store if they sell shoddy products.
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November 2022 by JUNGHWA HAN
I went to get my child's flu shot. But it was very unkind and unpleasant. I will never go again.
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August 2022 by J David W.
Brianna is always so fresh and friendly. Usually in the fashion dept but yesterday on the door. I didn't see Joe Cruise yesterday,he's an outstanding mgr. Always making sure we are doing ok. The guy in the commissary was friendly and didn't shove my smoothie toward me ( some do) Jalon and Will are courteous and always speak. Asking about my fur children means a lot. Last trip several tried to come in to find me. They are Costco fans too. I like it when it's a lovely experience with out a sourpuss employee being a hatefull smart a** ..that would be Janis. I avoid her at all cost . Smart mouth on her.Not only rude but tremendously insulting and gossips about members.. I'm trying really hard to be a gentleman. Some people will Not Let you. Over all I love that store and most employees. Reminds me of Belk Leggett. The high level of epic quality and customer service.