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December 2023 by Don Greeson
I have been going to Truist for years in and out in fifteen minutes and wonderful service, thanks
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September 2023 by Jose Perez-Hernandez
There were only two people at Truist. Not a big Deal since I like truist. Alex deposited money into the wrong account. Very nice dude but he didn't apologize to me directly. It is what it is. I need to pay for bills and they ignored my redponse
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February 2023 by Nick Boyadjian
Most incompetent employees I have ever met. Coming from a person who has worked in retail banking, it's embarrassing to see how uninformed and lazy these people are.
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April 2022 by Trey Hensley
Absolutely horrific service since they have been merged. ALL I want to do is set up my mortgage account which was originally set up with Sun Trust and merge it with my account with BBT. I JUST WANT TO PAY MY MORTGAGE BUT IM GETTING ZERO ASSISTANCE. CONSISTENT LONG WAIT TIMES ON THE PHONE AND I KEEP GETTING TRANSFERS WITH PEOPLE WHO HAVE NO IDEA WHAT TO DO.
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November 2021 by Hyun B.
Teller is not kindly and bad customer service. Always This branch made me bad feeling. Seema doesn't like her job and not professional works. I'm very disappointed this branch. This branch is one of the worst branch
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August 2021 by Daniel Bang
This branch is so bad. Teller was not kindly and I’ll close Bb&t account
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November 2020 by NYC033 NYC033
Always fast service and clean building
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November 2019 by Marc S.
The staff at the windows are very polite and helpful. However I have had considerable problems with the competency of the managers. I just noticed that I have been charged $45 for ACH services I never ordered and have to go in and get them to both stop charging me and try to get my money back.
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November 2019 by Chip Eagles
This bank has the best crew in the history of the world. Meredith, Alex, Seema, Sindy, Amy and Carlos are all awesome. Lucky to bank there. If I missed anyone's name, I apologize. I'm sure you're awesome too! If I could give more than five stars, I would!
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August 2019 by Kathy Wyatt
Great place, clean, friendly staff and you always feel at home here
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May 2019 by Srini Raghavan
My comments are not only for this Branch, but all my experience with BB&T. Very bad customer service, everything takes long time, I have to followup multiple times. Thinking of closing my account.
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December 2018 by Dustin Klein
The employees are friendly and the building is large and clean, but DO NOT come in if you're in a hurry. My average wait time at this location trends around 20 minutes, longer during lunch or end of day. I like BBT OK, but it's crazy that they can never seem to help you in less than 15 minutes no matter what, even for basic teller services.
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October 2018 by 65 Hurts
Can't say enough about how impressed I was with my visit to this branch of bb&t. I was dropping by on my break to change some of my accounts around. I was helped by Meredith. She was extremely knowledgeable and friendly. She got me taken care of in a short period of time. I have been to other branches of this bank and this one is my new favorite. Thanks Meredith.
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August 2018 by Jeff Humphrey
Nice building, but no people. At noon they seem to only have one person on the window and one on the drive thru. I needed a money order and 4 people were in front of me so it took 10 min just to get to the counter. I guess BB&T must be doing poorly as they can't afford to have 3 people working the counter at once.
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March 2018 by michael allen
I have never been to a bank and walked out except at this location. I have had to leave several times from the line and return later. Typical visit is 20-30 minutes. Terribly understaffed. 2 tellers Anjana and Alex both very nice. Manager and other staff constantly walking past you thanking you for your patience. Hire some tellers
