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“Needed to open an account for a security deposit for a rental and Katie Murdock at Shannon Road made it so easy. It was my first time and she walked me through the whole process. She was knowledgeable and happy to help. Highly recommend!”
“If this app/card was able to be on smart phones this would be a perfect 10 for me. This app is amazing with communication with needed information and timing after each transaction is placed.”
“I came in around 3pm on a Friday to open up a business account. Was greeted by Douglas Fernandez, who was patient and extremely professional in helping me getting the account set up. Very pleased with the experience, would recommend this branch.”
“I have been going into this branch for years. Every visit is welcoming and wonderful. They seem happy to see me and appreciate my business. I haven’t felt that from all my banking relationships so this is much appreciated!”
“I'm too burnt out from lighting up the Wells fargo reviews to give the full review that SECU earned and deserves. But I'll leave it at everything was great! Ms. Love. You made me a secu member for life? you were kind, informative, and professional and made me feel like my situation mattered. And I greatly appreciate that. Sincerely,
#TheRantingYetRealReviewer ig: The_14_gem”
“I went into this bank to deposit a check. I also had trouble resetting my pin code. Justin was such a great help! He volunteered to assist with a smile, great attitude, and he was very patient because my phone also died. I always go to this location! Great job Justin ?”
9AM - 1PM
216 NC-54, Durham
Banks
“Extremely helpful staff. I managed to get approved for 2 business credit cards in a span of 4 months. They told me exactly what I should do to increase my chances and the manager is definitely on top of Chase's product lineup.”
“I don’t understand how Gil calls customers over and then completely ignores me, and turns around to do other things without a greeting or “please give me a minute and I’ll be right with you” (which I totally wouldn’t mind waiting if he would communicate instead of helping NON EXISTENT drive thru customers). Literally stood there for 5 minutes before going with another teller. Other 2 ladies there were super nice and helpful :)”
“Most usually good clean place to go into. Recently always had Security guard at door to greet you. Now I am told no more. I think this is a mistake. These people work very hard & would like to feel safe as would I. Now I do drive in or on line. Don't feel the same going in & no Security there!!”
Closed
505 S Duke St, Durham
Banks
“My brother had passed away and I had to close his account. I was assisted by a guy on his very first day working there. He handled my business well, asking the manager for help a few times (understandable on his first day) and treated me with efficiency and respect.”
“I want to express my gratitude to all the staff at the Woodcroft branch for their efficient work, which not only made the whole process smoother but also saved me waiting time. Fernando, along with the other employees, worked together to provide outstanding service. The teamwork and professionalism displayed truly impressed me. Thank you Woodcroft branch, thank you Wells Fargo.”
Open 24 hours
2301 Erwin Rd, Durham
Banks
“Something new I learned from visiting this Bank of America location: When depositing cash into an ATM (at least, a Bank of America ATM), there isn't a dollar limitation, but there is a physical cash money paper limitation. If I recall correctly, the drive-thru ATM told me to not insert more than 74 bills. I took half my stack, inserted it, and had no problems. The screen updated and told me not to insert more than 50-something bills (again, if I recall correctly). I inserted the rest of my stack, but this time, the ATM spit the stack back out. It was kind of funny. The reason it spit the stack back out is because one of the bills had a small tear in it. I removed the torn bill from the stack and reinserted the stack. The ATM accepted the rest of the money. I counted the cash by hand beforehand. The ATM's count was accurate. The ATM accepted and counted the money fast. It was very convenient. On a Sunday morning around 10am, we were the only people on-site. This Bank of America location has two ATMs: one drive-thru (the one I used) and one walk-up (outside the storefront, facing the street). Someone drove onto the property behind us, headed to the drive-thru ATM, as we were leaving. This Bank of America location is open six days a week, Monday-Saturday, and is closed on Sunday. The ATMs operate 24/7. The property was clean and felt safe. This is known as the "Woodcroft" Bank of America Financial Center & Drive-Thru ATM. However, I think it's technically not within Woodcroft neighborhood limits, it's located just west of Woodcroft. Woodcroft Shopping Center with Food Lion is two driveways up the road. I had a good experience here and would come back for my physical banking needs.”
“Ms. Gabrielle took care of me on my recent visit. I am new to the area, and needed to update my address, which she did. I noticed on the receipt (which displayed customer contact information) an old phone number was still associated with my account. I asked Ms. Gabrielle to please remove the number. She told me she would; however, when I later reviewed my account information, I realized this had not been done.”
9AM - 1PM
725 9th St, Durham
Banks
“Million thanks to Mary and Bree. They were truly friendly and helpful to us; they really cared about our pain point and helped us open a bank account for my daughter in a tight schedule. My daughter is a freshman international student at Duke and she just turned 18 this month; this is the first time for her to live in the States as an independent adult. We felt so relieved that my daughter can have her bank account opened before we left Durham.”
9AM - 1PM
3412 Westgate Dr, Durham
Banks
“Switched to PNC after being dissatisfied with the service at my previous bank. I couldn't be happier with the decision. The people at this branch have been extremely kind and eager to help.”
“I visited this branch and Adrian Orozco was great to work with. I actually balked the line at a big bank up the road where I primarily bank and am glad I did. I appreciate the local comfort you get at First Citizens. Adrian exemplified this through his actions and conversation. This is my second business account with First Citizens and I am motivated to move more of my banking business here because of the customer service.”
9AM - 12PM
900 W Club Blvd, Durham
Banks
“I'm customer with wells Fargo frome almost 7 years ago
this first time I came to this branch
i never see like this stuff ..
is very friendly ..
specially andres arevalo ...
he was super friendly and helpful ...
he help me with all my questions and work hard to help me set up my new account and answer all my questions ..
thank you so much”
“(Translated by Google) I thought it was a first class service. Their representatives are very kind and patient to teach you in all kinds of situations that require their help.(Original)Me ha parecido un servicio de primera. Sus representantes son muy amables y pacientes para enseñarte en todo tipo de situaciones qué requieran su ayuda..”
“After having a horrible experience today at the Slater Road branch I drove over to the NC-54 branch to try again to open an account. I just want to give a shout out to Padma and Shirley for being so kind, knowledgeable, and helpful! You ladies are wonderful!”
“Can someone explain why Money Market and Savings Interest Rates are so far behind the Curve? I hear people are getting 1.9% and so far SECU has only inched up to 0.40%. ?”
“Wonderful! I'm new to auto loans and felt very anxious about the process, but the staff here educated me and put me at ease! I was able to open an account in about 30 minutes as opposed to several business days online. Veronica was friendly, informative, and extremely helpful! I was very confused about the process of buying a car with a loan, but she walked me through it step-by-step and I'm very grateful! I'm excited to have an account with people who care.”
“This place is bananas!! Love it here and Lady D always works with me! Lady D give best customer service the goods discounts and she treats me very well slide through Monday through Sunday anytime and she will help u out ???”
“I have used this credit union for more than 30 years, and used it to set up secondary accounts for my mother or children, to help them learn to manage money. They are not flashy, but very competent and straightforward, and can provide a good place to start a new account, manage a consumer loan, and other banking needs. I appreciate that their staff is often consistent, well trained, and able to spend time to explain things. Glad we have this option in our community! Even though I use another bank for my business (DFCU does not handle business accounts) I have always kept this account open and value the local accessibility, and convenient use options.”
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“I really like this bank. I come at least once a week to make deposits for my business. Derrick and Heather are always super friendly and professional. The atmosphere here overlooking the DBAP is not your typical bank.”