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June 2024 by Cinnamon Frame
Friendly staff, and they do a thorough inspection and good service.
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June 2024 by Rob Frescoln
Went in for an international driver’s license. Friendly greeting at the door, person working the counter was courteous and efficient. I was out the door in about 5 minutes. Great customer service!
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May 2024 by Leticia Morales
had resquested service and waited all night and they kept saying will be there in half hour. I ended up canceling. I called the next day early morning, same thing. I missed half day of work. I had to keep calling to get an update, and at the end they said they had cleared it out because didn't have anyone To be dispatched. If I had not call, I would've known, and would be there waiting. I am super disappointed. I am paying for a service, is not like I am getting this for free.
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April 2024 by Tim L
Needed an international driver's license. Stopped by the durham branch near Sam's club. Very good service
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March 2024 by Holly FitzGerald
I called road assistance in Durham several times yesterday around 4:00. No one answered. I called the other AAA number for car repair, they answered, said I needed roadside assistance, so they tried to get through to roadside assistance to help me. No one answered for them either. Finally a Good Samaritan stopped and gave me a jump. I’m a AAA PLUS member. I was by a store, SO glad I wasn’t on the road. Feel insecure now about getting needed help!
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March 2024 by Teresa Bailey
I called to make an address change, and once again, the staff was courteous and helpful. I enjoy AAA because I can trust that they will be there for me and my family.
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March 2024 by B Davis
We had a great experience planning and upcoming vacation here. Carole goes all out trying to find the best deal for you.
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February 2024 by Philip Strom-Jensen
Received Notary service
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February 2024 by Nichole “Cholee cole” Webster
I will never return to this location. I along with several other customers and people that I know, feel that this company price gauges for repairs. I went in as a first time customer and I will never return again. They failed my inspection over a wiper blade and wanted $59.00 for just one wiper blade. Not to mention a list of repairs needed to be done worth $2200. My car is not in bad shape at all, and I have spoke to other mechanics and shown them my report from this bogus location, and they all feel that this place took advantage because Im a woman. And the prices charged do not make sense. This is outrageous and you all should really be ashamed. AAA is not worth what I thought it was. I will never come back and everyone that I talk too says the same. Why are you charging so much? Your mechanics do nothing but joke around all day. Kept me for an hour and a half for nothing. This location and everyone in it is a total joke. They deserve no stars.
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February 2024 by Jayne B.
Why are the two local Durham AAA Travel desks closed when I try to get maps? I went to Westgate Dr one day and was told the travel people were not there that day (hours were not posted on the door). They sent me to the Hwy 55 location and again there were no travel people working (and no signs with when they would be there). What is going on with AAA Travel? I also tried to order maps to be delivered to me online and got an error message when I hit the "order maps" button. Is AAA in trouble financially? I used to love this organization but now I cannot get travel info and no one seems to know why.
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February 2024 by Cholee Webster
I will never return to this location. I along with several other customers and people that I know, feel that this company price gauges for repairs. I went in as a first time customer and I will never return again. They failed my inspection over a wiper blade and wanted $59.00 for just one wiper blade. Not to mention a list of repairs needed to be done worth $2200. My car is not in bad shape at all, and I have spoke to other mechanics and shown them my report from this bogus location, and they all feel that this place took advantage because Im a woman. And the prices charged do not make sense. This is outrageous and you all should really be ashamed. AAA is not worth what I thought it was. I will never come back and everyone that I talk too says the same. Why are you charging so much? Your mechanics do nothing but joke around all day. Kept me for an hour and a half for nothing. This location and everyone in it is a total joke. They deserve no stars.
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January 2024 by Klfieunc
I had a screw in my tire, that multiple locations told me was patchable, but could not fit me in due to volume. I came to AAA and after waiting an hour, was told that my tires are in good shape with "lots of tread left", but they would not patch and even added that they could not imagine another reputable place patching either. They told me they suggested buying 4 new tires for my AWD car though (over 1000$). I left, found another reputable repair shop that patched the superficial hole within 5 minutes of having it in the garage and could not believe I was told what I was told by AAA. There is no way I would now trust any car diagnostic that they shared after such a clear attempt at a money grab.
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December 2023 by MGySgt Russell Barber
Excellent customer service. Great Travel Agent Carol.
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December 2023 by Donald Long
I needed a passport photo. The travel side not open on Saturday!?
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December 2023 by veronica bruzual
Visited this AAA recently, and it stands out as one of the best experiences ever.The staff makes a significant difference with welcoming smiles and readiness to assist.Special shout out to GIA and SANTI for outstanding service, kindness, and contagious joy. Making this experience the best
