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February 2024 by James Russell
Excellent staff and service
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January 2024 by Triangle Detecting
Call the number listed on Google to make sure that they didn’t take a lunch to do passport photos and to get my customer number that I have misplaced. Drove 30 minutes down here and was told they are not doing passport photos today.
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January 2024 by Danny Epstein
The front desk is polite, but if you make an appointment for an inspection you have to wait 1 1/2 hours which is ridiculous. Several times AAA has told me that things were wrong which other mechanics told were perfectly fine. Be careful dealing with AAA.
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January 2024 by Jonathan Greene
The manager was so helpful to me when I needed a quick jump on my battery! Very friendly staff, would recommend
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January 2024 by Syed A. Hassan
Got my alignment done, after alignment weird sound coming from right wheel. More importantly they scratched my steering wheel so bad.
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January 2024 by Kobra
Good mechanic
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January 2024 by Sobe Paula
Pleas t and very respectfully staff. Would recommend it any time.
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January 2024 by Waldo Fenner
This is a place I will not revisit they lack customer service, respect, and might be unethical.
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January 2024 by Jim A
I ran over a 4x4 (think deck post) and it ruined two tires on the right side of my car while driving on Interstate 85 in North Carolina on my way back to Virginia. It took the dispatcher quite a while to get a location for me, but eventually service showed up. A very nice fellow who, unfortunately, forgot to check the rear right tire. As a result, we drove 35 miles to the AAA service station dragging a flat rear tire that ended up dissolving into rim by the time we arrived at our destination. He pretty much accepted full responsibility and JIM STEWART, facility manager at the station at 3505 Westgate Drive, Durham, NC was fantastic. I called him constantly and he was very receptive and even helped lead me through the beginning parts of the damage claim.This was handled fairly and quickly. AAA paid for a sizable chunk of the fee, and I was surprised and pleased. It was a good experience.... after a really bad one.
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December 2023 by James A.
I ran over a 4x4 (think deck post) and it ruined two tires on the right side of my car while driving on Interstate 85 in North Carolina on my way back to Virginia. It took the dispatcher quite a while to get a location for me, but eventually service showed up. A very nice fellow who, unfortunately, forgot to check the rear right tire. As a result, we drove 35 miles to the AAA service station dragging a flat rear tire that ended up dissolving into rim by the time we arrived at our destination. He pretty much accepted full responsibility and JIM STEWART, facility manager at the station at 3505 Westgate Drive, Durham, NC was fantastic. I called him constantly and he was very receptive and even helped lead me through the beginning parts of the damage claim. This was handled fairly and quickly. AAA paid for a sizable chunk of the fee, and I was surprised and pleased. It was a good experience.... after a really bad one.
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December 2023 by Anup Thomas
We were charged for a locked out service when we called the AAA service to our house. But when we went in to this office, we spoke to Arnette Lawrence, who was super helpful and was extremely kind to us. She did the needful and assured us that our situation was taken care of. Thank you Arnette for a pleasant experience over there.
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November 2023 by Mei G.
As someone with anxiety towards new experiences, I was nervous to go by myself to my oil change/tire rotation appointment. Especially, since the reviews were so mixed on Yelp when I looked prior to going. I showed up right at my appointment time, immediately got checked in by somebody, was told my estimated wait period, where I could sit or walk to to pass the time/asked if I needed transportation, and I was out of there before 2 hours had passed! Everyone I saw was super nice and I would recommend going again. Not sure what's changed since the past low yelp reviews.... But it seems to be working! Thank you!!!
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November 2023 by Theresa O.
Used this location twice now for mechanical accident repairs. They are professional and courteous and the repairs are done quickly.
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November 2023 by Deborah Swinton
I took my car to have it inspected today however , I thought my appointment was at 11am but I had made it for 10:30am. Mike was very nice and told me that he would fit me in today. This was very important because I needed to get my registration sticker. Mike was able also help me with an urgent problem that needed to be taken care of right away. This was done in a timely fashion so I didn't have to wait very long. He also gave me a very useful tip that I will be using with my truck. I find that Mike is very courteous, professional and patient. I like this AAA location on Westgate in Durham. They always make me feel like a valued customer. Thanks Mike.
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November 2023 by David Lacey
My interaction with the AAA car service team was extremely disappointing. I made a scheduled appointment for an oil change at 12:30pm, only to arrive and be informed that my appointment had been delayed until 2:30pm. The lack of consideration for my time was frustrating, as I had planned my day around the original appointment time.What made matters worse was their recurring excuse of staff shortages and people calling out, which seemed to be a common occurrence. It's simply unacceptable for a service provider to consistently fail to meet their agreed-upon appointment times. This pattern of unreliability demonstrates poor service and a lack of care for their customers.As a loyal AAA member, I expected a higher level of professionalism and respect for customer appointments. Regrettably, this experience has left me questioning the reliability and commitment of the AAA car service team. I hope they take this feedback seriously and make the necessary improvements to ensure better service in the future.
