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August 2024 by Joseph McGovern
Don’t waste your time doing online orders. Will get confirmation it’s done and when you arrive they say no one started it. This has happened 2x. Call 1800 # and very unprofessional people can tell they work from home and eating & don’t care. Will be going to CVS not far from this location instead.
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July 2024 by Ana Castillo
I used to like this place, but now the new employees are just rude, dont know how to treat customers and just really lazy. Went to pick up some items and asked for help and no one was able to help me. Saw some of the employees on their phones management needs to step in.
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July 2024 by Michelle Foster
Pharmacy sucks!!
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June 2024 by Dani Day
Horrible pharmacy, after waiting 30 minutes getting called, then being told to wait again, They then refused to fill and canceled my infants three prescriptions, because they didn't like my attitude because I didn't want to hear a lecture while they checked me out. You have a job to do, not a lesson to teach. I wasn't looking for a fight. Not only will I never return to this Walgreens, I'll never return to any Walgreens again because of their attitude towards me today.
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May 2024 by shauna hester
The associate was very rude. When I came in the store I was not address properly and also I was standing at the front counter waiting to do an exchange and she was at the photo counter she did not say I be right with she just stood there until a different race came over to her and said I need help so she left the photo counter as quick as lightning to help the customer. So I asked if anyone else is working today. She said no I be with you in a second, so I told her I was standing here before he even asked for help and was not addressed at all. So doing my transaction with her she had a attitude. I do not think that was right. Poor customer service.
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May 2024 by Sue
I always enjoy shopping at this Walgreens. The staff is pleasant and Kim and Rebecca are the most pleasant / knowledgeable managers! *****
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April 2024 by Sandi Nicole
I hope whoever your interviewing right now is going to work in the photos department because 98 percent of the time I have to wait forever it feels like to drop off fedex.
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April 2024 by ANGEL AVENDAÑO
We arrived to take our photos and they couldn't get the camera after they made us wait 15 minutes, they are disorganized.
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March 2024 by Kelly Casey
Pharmacy has gone down hill immensely. Last few months, wait time is at least 20 minutes just to pick up. They have told me for over a month that my med is out of stock but ordered. In actuality it was discontinued and replaced with generic. Benson was able to tell me that. I'm not sure why Dunn couldn't. Just went to pick another med up to wait 25 minutes and be told it was put back. Spoke to someone Thursday was told it was ready. Stated I'd be in the next day or 2 to show up Sat and no med. The girl stared at the screen for 10 minutes before asking me to come back. I will NOT be back.Do better Dunn. Train your staff better because they do not know what they are doing.
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March 2024 by Seth Purvis
In the last year this pharmacy has went incredibly downhill. I’ve never waited in line less than 30 minutes just to pick up a prescription. For the last 3 months every single time I’ve had a problem. I was only given 1/4 of my prescription, my insurance’s claim systems will randomly “be down” even when they’re not, and above all else IT IS SLOW.Need a good place in Dunn to take a nap? The Walgreens drive through is an excellent spot because you’re not going to be moving anytime soon.I am done with this Walgreens
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February 2024 by Cathy Biggs
what has happened to efficiency at drive thru for meds?
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February 2024 by Paula Jones
The only benefit of using this store are their hours. Wait line is always too long, rarely a friendly face, they'll delete meds from your profile if they don't have in stock, and don't even try calling..... that's a whole other significant problem
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January 2024 by Brandon Rgo
Please avoid this pharmacy at all cost!!! The techs are overworked and underpaid and it shows!! They people here are absolutely miserable and UGLY inside and out. They told me the meds weren’t ready and made up some excuse after getting them filled on the same days for years after I sat and waited and sent my script somewhere else and guess what! They were filled in less than 30 mins! The black chick with the fro is incompetent the older lady brunette is absolutely disgusting and slow. The male pharmacist clearly hate themselves And the rest of the techs are on a power trip of angry brokeness lol. They need to get higher paying jobs without the crazy hours if they are this upset at absolute strangers!! There’s some personal problems within these pathetic individuals to lie to a stranger ! Why y’all so mad?
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December 2023 by Adam Bentley
Showed up roughly 5 minutes before drive thru closed the metal curtain was still up could see 3 people walking around and ignored me waiting for service.Thanks to people being inconsiderate I'm now sitting in the emergency room waiting to get medication for my daughter. At 3am
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December 2023 by erwin one
I learned early in life you never know who your customers are. Just when you thought it could not get any worse, than read this. As a military and federal government retiree there is a thrust hole of customer service you expect and will tolerate. Therefore, it is ALWAYS VITAL to read those one star ratings on any business. Since some are worse than others the system does not allow you to rate below a one star. The customer service I received at this Walgreens deserves a ***RUDE FIVE STAR***. I had just left Fort Liberty and arrived in Dunn, NC to pick-up a prescription for my grandson. The refill was a fax that Walmart had sent over DAY’S earlier (note days earlier). Everything was going well until I encounter their employee name “Kele Bell.” While waiting to get the prescription a customer was engaged with Bell in a conversation and she rendered FULL CUSTOMER SERVICE skills to. The first interaction was she wanted to charge for the prescription and had to be checked on it and it snowballed from there. Her inactions surfaced as the capable of employees that Walgreens hire that customer service skills and totally reflects the backing of poor management skills for the status quo. Due to her nasty pencil pushing attitude I asked to speak with her supervisor. The supervisor attitude and lacking of professionalism was worse than her subordinate. She became hostile and elevated here voice in the presences of customers stating she DID NOT have to give me her last name. She never asked any questions about the adverse issue but had already rendered her decision. It does not stop here! The district manager called and left a voice message stating “I will give you a call back tomorrow.” If you are employed with Walgreens tomorrow never comes-never received the call back. If you are employed with Walgreens- you can tell a customer “here you go” like Bell and nothing else. If you are employed with Walgreens-you can say like the supervisor “my employees ARE ALWAYS RIGHT and I don’t need to hear what you have to say. *** IT IS WORTH THE TIME TO READ YOUR RATINGS.**
