Propane in Dunn, NC

“This will be a lengthy review, I felt it was necessary to share the experience I had with UPG. I’ve been a customer for about eight years or little longer n in those years I’ve never been a customer to not pay a bill or had any confrontations with any of the staff.Seems the last few years customer service changed, I could never reach a live person when telephoning for delivery of gas once my gas tank was at 30 percent capacity. Around Dec 26th I tried calling the Greenville ofc sev times, no answer. Called another day n rec’d a recorded mesg stating I would have to place an order online. I did so n in the remarks I ask for a courtesy response back letting me know the order was rec’d. No response, I then placed the order again n rec’d a response that they were sorry for the inconvenience n would get back with me. Waited sev more days n still no gas, at this point I was concerned my gas would run out. I tried calling them sev more times for sev days n no answer. Finally, I called n a live person answered n I ask who she was n where was she located. She said her name was Dawn Rabon n she was in the Dunn, NC facility. I explained my prob to her n she listened patiently n said she would follow up n find out what the delay was in delivering the gas n she def would respond back to me that afternoon. She def kept her word which I respected her for that n she did respond back to tell me I should be on the list for delivery of gas the next day. I did rec gas the next day n I def wanted to commend Dawn on a job well done. I was an HR Coordinator for 30 years with Hallmark Cards n I know what it means to have dedicated n honest hardworking employees. I feel Dawn is one of these kinds of employees n one that a company needs to try to keep. It takes everyone working together n doing their job to make a company successful. I feel in today’s world Dawn is a rare find n should be commended n compensated for her outstanding customer service. She is an employee that will continue bringing in new clients with her way of treating people. Word of mouth will always be the best advertisement along with quality customer service. This will keep a successful business running for many years.Hopefully, this review will reach the right people to follow up with future issues like this one n make some changes.Barb Knox”

“They have always taken good care of us..been fast and fair. They were very understanding when I was a little less than perfect. Thank you Charles Tart Propane!!”

“had a new tank delivered around October. They hooked it up made sure that the lines had no leaks and the fireplace was working.We decided to get a new log set up for the propain fireplace. We ordered it they came and installed it. the guys that came to install the new set up explained exactly what we need to do from start to finish. This company is definitely the best around. We continue to use them and have them come once a year to fill my propain tank and clean my fireplace and pressure test my lines for leaks.”