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March 2024 by Dave McCrostie
Been working with this bank since before it became 5/3. Any issue I've ever experienced was handled professionally and quickly. Tonya and her team have never been anything but pleasant and helpful.
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March 2024 by Dana Whisnant
Always there, always dependable!
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December 2023 by Lisa
This branch in Denver NC has the worst service. The ATM never has cash and you have wait on long lines just to get your money. Bank of America never has a problem with their ATM. Find yourself another bank .
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December 2023 by Roofing and Gutter Mafia
This isn’t so much for this location it’s for all of Fifth Third Banks but I bank here. They hold checks even though they take the money from the other accounts also they hold Zelle payments to I would not recommend using this bank outfit ever but surprisingly I did find out that TD Bank just moved here and was relieved once I opened a account there no more problem like this place.
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December 2023 by Gabby Mathes
The bank manger with Blonde hair is so racist here when it comes to African Americans . She looks at us like we are not suppose to have money in our account. She reported my account to fraud department right after she smiled in my face. Sent all my paper work to fraud department and they unlocked my account. Monday I’m filing a lawsuit on this branch and her for racially profiling. Already contact my attorney can’t wait for him to eat this up.
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December 2023 by Miriam Dart
This is not a review for this location but for the bank in general. The amount of inconvenience make payments is ridiculous. Can't wait to leave this bank and DONT RECOMMEND anyone getting a auto loan or doing anything with 53.
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September 2023 by Adam Collins
I have been with 5th 3rd for about 3 years now. I am in and out of several of their banking locations due to traveling for work and have nothing but good experiences at every one of them. Tonya, the branch manager at this location, is just about as nice of a person as you can come to know. I have sat in her office on more than one occasion and have nothing but good experiences. The entire 5th 3rd institution is fantastic! I even get courtesy calls to check to see what they can do to assist with my finances and how they can improve. I say keep up the good work!!!
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August 2023 by J O
Just had the displeasure of speaking to a total witch over the phone there. What is wrong with this area of the country? You people are miserable.
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July 2023 by Kristopher
Have been with 5/3 since 2016 as a small business owner, and have enjoyed my professional relationship very much. As a service tradesman, I spend a lot of time traveling around town and can often find a branch or ATM within a few minutes. Have always found the people working to be absolutely wonderful, and would like to give a special thank you to Tonya in Denver. She has gone above and beyond to ensure my satisfaction as my business is growing. Give 5/3 a consideration for your banking and go speak to Tonya if you’re around Denver!
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May 2023 by Bobby Finck
Came to this location to get better service than were I was. Just about every employee there is up beat and in good spirits every time I go in. All of the employees I deal with have always solved my issues and met my needs. They do seem to have ATM issues more that I would feel is the norm, but it normally get fixed quickly.
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May 2022 by Dean Edwards
Worst bank that has ever existed. My small town bank was bought out by 53rd about 7 years ago. Dont do business with these people ruddiest hardest to work with I've ever dealt with
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May 2022 by james johnson
I don't understand the negative reviews. I have been there 3 times in the last 3 days and they have been great especially Tonya. I am closing my BOA accounts and going there for my everyday banking
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July 2021 by Evelyn Botts
Horrible bank!!! This bank told their customer that my check was NSF when it had actually cleared 5 days earlier. Then back tracked to blaming their 10 day hold on checks. Apologies were NOT enough! Their customer was equally upset. All went well. GO PINNACLE BANK!!!!!!!! Any bank but 5/3! Deserves negative stars!
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April 2021 by Morgan Lane
What a terrible bank. The on site ATM took my deposit for $32,945 and the screen went black with just a cursor prompt. It gave me my card but didn't return the check. Went inside and they told me that I had to call in a ATM dispute. This is not my error. They refuse to take responsibility and fix the problem. Rude customer service told me the deposit was too large, which is untrue. Got to find another bank.
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November 2020 by Molly Moon
This has been the best bank, i have ever had the pleasure of using. Honest, upfront and never had any issues with hidden fees or money missing. They are always helpful and friendly. Have been banking here for years.