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February 2024 by Jeffrey Jasmin
Complete lack of professional business practices.Insurance car rental in November 2023. Provided no choice of car for my wife. Never told her they were providing her a rental that would cost 15 dollars per day over the rental allowance.No communication. Called one time to charge card post rental. I denied the charge over phone. Was told they would call back. Never called.Charged card without authorization a month later for a random amount less than the total. No communication until bill in mail 3 weeks after they charged my card without authorization.Now in dispute with credit card company.Renters BEWARE of cheap / gimmicky business practices.
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February 2024 by Crystal Scearce
After calling multiple Enterprise’s late on a Friday afternoon this location picked up the phone, and was able to provide a rental in such short notice. Phillip was welcoming even walking in 5 minutes before closing. Great customer service!
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February 2024 by Kerry M Hutton
excellent location
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January 2024 by Douachee Lor
Awesome guys to assist you with car rental with service and customer service.
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November 2023 by Renee Facemire
Showed up for my rental car appointment at 4 pm the doors were locked, nobody answering the phone. 5 people were waiting, some more than 45 minutes. Nobody would answer the location phone. I called the customer service line. The agent told me there was no alerts that the agent had an emergency or had to leave. She stated that she would have a manager contact me regarding the status of my rental car. An hour later I have not received any communication.
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November 2023 by Kurt S
Not too impressed during this experience.I arrived at 7:30am to pick up my 7:30 reservation... And I was treated like I was an inconvenience...Because I placed the res after 5pm Friday, the agent "would have to see if they even have a vehicle available". I dont see how when I reserve the car matter - if the class isn't available, the system wouldn't let me puck it...After 25mins I had a compact SUV and on my way...If an Enterprise "Platinum" or a National "Executive Elite" strolls in - know that you are being weighed against your peers (not the car, or the building - you as the representative - you never know who is picking up in a small community like Denver NC. Be on your A game at all times)The Car was good. And the return was effortless...And because I'm a loyalist I know i'll be back again.
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November 2023 by Cheri Schrapper
The guy's at Enterprise Rentals were just amazing. They went above and beyond to get us what we needed. A few days after having the car we ended up in a car accident on Brookshire in Charlotte NC. The cars were trying to not hit a motorized wheelchair. Yes you read that correctly(I have pictures) it sounds so stupid, but anyway we got the car back to the rental lot,and they turned right around and put us in another vehicle with in 10 minutes we were done.Thank You so much for all you did for us.Cheri SchrapperFrank Schrapper
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March 2023 by Sherrod Jackson
These guys and gals are wonderful ppl to rent a car or suv from Thanks Lucy , Devon , and Team
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March 2023 by MUA SAMVNTHA
JB (Jadarius Bruce) is such a kind and exceptional human being. He makes renting a car with Enterprise smooth and fun! He is my go to guy for all things Enterprise Rent a Car. Information, scheduling... everything is A1.
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December 2022 by Alexandria Hernandez
First time renting a car and Gregg made it super easy. I got there and he was already helping two other customers… seeing what they needed, running to get the car, cleaning the car and making sure the customers were comfortable & good to go with the car. Once it was my turn, he did the same and answered all my first-timer questions. When I went back to return the car he was back at again… busy as a bee. And once again, he answered a couple more questions. It felt like I was borrowing a friend’s car. Overall, awesome experience and I know where to go next time I need a rental.
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December 2022 by S Hamilton
My husband and I just rented a car from here for a business trip and I can't say enough great things! Greg greeted us and was very personable and helpful! He was working by himself and is a hard worker and went above and beyond to make sure our car and experience was top notch! In a time when it's hard to get employees and he was by himself..... he is definitely making a difference in the Denver area and very appreciated! Highly recommend and we will be renting more from Greg at this Enterprise location! Thank you!!!
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January 2022 by Valerie Peck
Really nice people. Easy to rent and when i needed to upsize it was no problem. Fast, efficient and pleasant.
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November 2021 by Michelle Barreto
They where great, allowed me to pick up the car I rented early. I was given a free upgrade. Very friendly staff.
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June 2021 by Queen Amourr
Absolutely terrible . If I could give no stars I would . Went on 5/13 to pick up my rental since caliber was fixing my car . Rental they gave me had low tire pressure . I asked the rep “ cris “ if still it would be fine & he said yes . So of course me making a judgment I should have known wouldn’t be true I took the rental . Ended up having to go back TWICE the same 2 days . Went there for them to “ fix “ the tire pressure and waited over 10 min to be seen . Was told that I had to drive the rental THEY LOANED ME to mr tire almost 5 miles for them to look at and enterprise would cover it ... well Come to find out the rental they gave me had nails in 2 tires . Next day needed to run some errands , as soon as I got on the highway I couldn’t accelerate the rental worth anything . Went back to them and demanded to be placed in another rental . They did place me in a rental . Wont ever go to this location again or maybe never for the company in general . The rental should of been taken care of prior to me picking it up . Not to mention had to call back today just toConfirm my $50 refund that they won’t tell you about upfront . Pathetic excuse for workers .
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June 2021 by Amanda
Great so far, easy process.
