-
April 2023 by Chris Dempsey
Would probably ride up a by 2 recliners right now ? if they would put price on website!!!! Your loss.
-
March 2023 by Rodney Johnson
In a bind needed a refrigerator and they came through for us in a bind delivered it at a reasonable price! Thanks to you all that helped.R Johnson
-
June 2022 by Davis Pilson
Great place to do business!
-
November 2021 by Paula Jones
The two young men that delivered my sofa this morning were so nice and polite.I'm very pleased with my couch.
-
August 2021 by Sonita Harris
Great family owned business with good quality furniture, bedding and appliances! The customer service is excellent from sales to delivery! I highly recommend this business!
-
August 2021 by Bill Kiger
Great people, great variety of furniture and appliances and the price is right!
-
June 2021 by Rachel Barry
Extremely helpful staff. I was able to buy what I needed with a delivery date within the week.
-
May 2021 by Dianne Finch
Was searching for a new mattress and Steven's was recommended. The were so helpful and knowledgeable. The friendless family ever. Loved shopping locally, will be back for a freezer.
-
May 2021 by Nolan Lawson
Great service and a lot of expertise with appliances. Pricing as good or better than the big boxes.
-
February 2021 by Rachel Waldman
Extremely helpful staff. I was able to buy what I needed with a delivery date within the week.
-
January 2021 by Lori Lynch
My family had used BJ’s forever, but not anymore. If anyone needed anything for their home, we would always say go to Barry’s. Not any longer! We will NEVER DO BUSINESS WITH THIS COMPANY AGAIN! When the owner isn't the one working in the store, the customer service DECLINES. This is exactly what has happened! Everything the other recent reviewers wrote is accurate!
-
December 2020 by Donny Watts
Was ready to drop $1500 on a refrigerator. Waited for 15 minutes and store clerk would not even acknowledge us, not even as we were leaving. Would not recommend this store if you would like customer service.
-
September 2020 by James2080
Has amazing customer service and great furniture and appliances.
-
August 2020 by Slab Fork Homestead
I have purchased a couple of appliances, and had planned on more, from BJ Stevens In the last two years. The Maytag upright freezer I purchased from them suddenly stopped cooling properly during the weekend. I called first thing Monday morning and was told Brian would call me. Morning turned to afternoon and my food was thawing, no call. I called and left a message, no call back. I called again and Barron(? not Barry) and was told Brian should have called me so expressed the urgency of the situation. No call from Brian at all on Monday. Tuesday morning I called as soon as they were open, “Brian should have called you. I told him. He has court today though.” My reply was “thank you, I’ll take my business elsewhere.” All it would have taken to satisfy a desperate customer in need was a phone call back to let me know something, anything, on whether they could help me with an appliance I purchased from them that is only two years old. I’ll be buying my new washer and dryer, and anything else I need, elsewhere from now on. The two star is reflective that at one time I had a pleasant buying experience with Barry but service after the sale is awful.
-
June 2020 by Angel G.
We went to BJ Stevens on June 20, 2020 to purchase a new bed. We had been there a couple times prior and spoke with Barry Stevens and promised him our business when we were ready. We always try to support local.On June 20, 2020 we arrived and there was only one salesperson working and no other office staff, etc in the building. We asked if he was the only person available or if Barry was there. Baron, the salesman said Barry had been out for months due to the Covid-19 pandemic because he has COPD.We looked at beds, bedroom furniture sets and loveseats with Baron. We discussed many different beds and finally decided on one and also a head/foot board. We also looked at color swatches for the loveseat and told him we would decide later and come back as there was another couple waiting and we were undecided. We made sure that the price was the same even if we chose a different color swatch and discussed how we would NEVER purchase used furniture.When our bed set was delivered we had them take our old mattress away as we have always been used to doing. Once we got the bed frame fully assembled we unwrapped the box springs and put it on the frame then began to unwrap the mattress. It was then that we discovered that the protective plastic cover had already been opened and taped back shut. We were not happy but once we began to pull it down we were horrified to find a dirty edge with indentations in the mattress side. We barely pulled the plastic down and could easily see this. I have attached photos. We drove to the store immediately which is only about ten minutes away from our home. The sales person Baron had been one of the men that delivered the mattress to our home and was still out on deliveries. The lady that we spoke with called Baron and the owner and said she was not sure why we were delivered a used, floor model but that they would get it picked up the next morning, deliver the four pillows that they did not deliver initially and let us know when our bed would be in as she could not find the order in the computer. We asked if it had already been ordered and was told yes but she could not get in the computer to see when it would arrive but that Baron would when he was back in the store and they would let us know when they picked up their floor model the next morning. We were okay with that and left expecting that to happen.The next morning instead of coming to pick up their floor model we were called by Bryan Stevens who identified himself to us as "the f****** owner" twice and told us he was cussing us because his salesman told him we cussed him when he called to reschedule the original delivery day from Tuesday to Wednesday. That is an utter lie and we told him that. We also said that did not justify his behavior and that we were never told that we would be getting a used, floor model and he said we were knew and there was a sign posted clearly saying "one and only". We never saw that sign and even if there was one, they set these up as bedroom sets with all types of tags for the furniture etc. and we would not have known what that was referring to. We told him we were never asked about buying a used bed and we did not even think that was legal. At that point he hung up. We called the police who went and picked up two of the four pillows we were supposed to get and a ban order from BJ Stevens. We have filed a complaint with the Dept of Ag and Consumer Services and NC Consumer Complaints. We contacted Sealy and they phoned them and that ended in the same result. They told the Sealy Rep that their sales person told us we were buying a used, floor model bed which is another lie but they admitted to her that they did NOT tell us the warranty is also forfeited and void on a floor model bed because THEY DID NOT KNOW that themselves. The Sealy Rep is the one that told us there is no warranty as well. Apparently they do not need to put this in writing and have you sign it, they can just claim they told you. My husband and I both have arthritis and are in so much pain from being stuck to having no
