-
October 2023 by Tammy Moore
I'll never rent through Sun Realty again. Very disappointed in our house. I cleaned the floors when we got there, the cupboards were dirty, webs hanging down, was supposed to have a bag of paper products and there was not 1 roll of toilet paper or paper towels, no garbage bags, no bag of anything, like it said online. The house has potential but it needs TLC.
-
September 2023 by Spencer Schargorodski
Arrived at check-in time (4pm) to find the cleaners still there. Around 5pm was able to get into home and it was VERY dirty. We have been coming to OBX for years and understand how rental properties work but this house was in very bad shape. Dog hair on every surface, carpets stained and smelled of urine, food (a whole tortilla!) found next to the couch. Alerted management who sent a second cleaning crew who agreed the house was filthy. Spent the whole first day of our trip cleaning up so it could be livable. Still waiting to hear back from management for a partial refund.House was clearly a quick flip. TV in living room is virtually unwatchable given it is hung on the wall right up to the ceiling. Barn doors on second floor don't latch for privacy and kitchen drawers are cluttered. Cheap knick knacks cluttered every wall and surface. House felt dark inside, virtually every seat was uncomfortable with old furniture, and house was a long 15+ minute walk to the beach. Suggest looking at other rental sites to book a home for your vacation.
-
September 2023 by Adriel Roberts
Have rented with Sun Realty for years because of the quality of their rental homes. Always fully stocked kitchens and well kept properties. Highly recommend if you're planning a vacation in the Outer Banks.
-
August 2023 by Michele S
Sun Realty has lots of wonderful properties, great availability and first class customer service! We have enjoyed working with them and plan to continue in the future.
-
August 2023 by Tianna Simms
I just have to say, this is one of the most disappointing things experiences I have ever had renting any kind of Airbnb or vacation home. The photos on this website are NOT up to date. The appliances (fridges and microwave) are broken or very cosmetically damaged. The patio space surrounding the pool was absolutely disgusting, filled with sand and garbage, broken glass and algae. While I understand that can happen with ocean front property, it was clear the space had not been properly cleaned off in some time. The stars leading to the beach were covered in at least a few feet of sand. We had children and it was a major hazard with the glass and garbage everywhere. There were nails sticking out of the exterior stairs which is a MAJOR risk. We had to hammer them back down ourselves to avoid us or our children stepping on them and getting injured. A railing on the third floor stairs interior was completely broken and one of our children almost fell out of it down 3 FLOORS. The toilets leaked, the fridges didn’t cool properly, the WiFi was broken the whole stay, there were dirty linens just thrown in a corner, ash marks and blood on things, alcohol bottles in the light fixtures, and the patio door in the master suite looked like it was kicked in a shoddily repaired at one point. Not to mention it shows a fireplace in the master and it has since been covered with a piece of wood.Sun Realty and the owner of the home said they would come bring a new fridge as well as clean the exterior and they never did. The wife was repaired halfway through our stay just to break again the same day.They ignored our complaints and have yet to address anything. RENTERS BEWARE. It’s clear this property hasn’t been properly maintained in quite some time. For the amount of money we paid for this property we expected much better, at least better communication from the company.
-
August 2023 by Lisa Cortez
Best renting experience of all time! Out of all the different companies I've rented through, Sun Realty has been by far the best. They are responsive and make everything so care free, you feel like you're home and relaxed. It's the only company I'll use for my Outer Banks trips.
-
July 2023 by B J.
we rented "a beachin good time" whl1065.... the dryer never worked for the entire week. the pool area was littered with pine needles and cobwebs and the pool wasnt cleaned on our arrival. we had to sweep the pine needles into a corner in order for it to be safe to walk around-thats how many there were. the house is shabby-kitchen had pots with burnt on food, dirty blender and no creature comforts. it was difficult to prepare a meal with the lack of usable utensils and pans. the mattresses were so old they put pads on top, and the furniture was not comfortable at all. the overall feel was "bare minimum" in order to rent out the house. the outside had two showers, one didnt work and the other had so many old rusty beach chairs, spiders, and dirty boogie boards in the way to access it that i didnt want to clean out to even try to use it. the AC unit is set on eco mode and wont let you adjust the air causing the main living area to be hot and humid and as an added bonus the ceiling fan there did not work. large cut up tree in driveway area that has been there for over a year tells you everything you need to know about how this owner cares about the property. sun only has two reviews posted for this property and clearly they arent posting how people truly feel about staying here. i hope my review saves someone from dealing with this house.
-
July 2023 by Cheryl A.
BEWARE THIS HOUSE IS CALLED SANDY TOES WHL-11 AND WE YET HAVE NOT RECEIVED A RESPONSE OR ANY MAINTENANCE AND ITS TUESDAY BEEN HERE SINCE SATURDAY! VERY RUN DOWN!Hi Melinda,We just sent you several of the photos taken of the house. - Hot tub was dirty - we found the cover broken and shredded in the closet outside. My brother and father got shocked when putting their hands in the water. We called the realty company about this and was told this was 'normal' however when we called the fire department shortly after to report this they told us nothing about this was 'normal' and it's a safety issue that the hot tub is not grounded and noone should get in. We called your office again to complain with this information and a gentleman spoke with my father and agreed this wasn't normal and said he was going to report to the hot tub service and they'd bring us a mat - we have still yet to receive any mat and this seems like a very big safety issue for us as we have several small children here- Pool water was low, we asked for it to be cleaned and serviced again with chemicals along with the hot tub but nothing has been done - we were told someone wouldn't come until Wednesday- The photos attached also include dirty house, bathrooms, kitchen, appliances/dishes. We had to scrub the bathrooms and counters as they were full of hair, very dirty with stains.- The floors were not cleaned, after walking for 15-20 minutes barefoot, everyone's feet were black and filthy- My 12 year old son and 10 year old nephew found several rusty old nails on the deck - picture attached; if someone were to step on these they'd be hurt and could get infected- There were no sheets on the beds when we arrived, we had to call housekeeping for sheets- We had to call to get a useable grillOverall for $8,000 there just seems to be no upkeep of this house and no care, it's not cleaned very well and our family shouldn't have had to clean the house prior to living in it for the week. Let alone navigating all of the safety issues that are included. We'd appreciate someone's prompt attention and response to this. We've rented many houses over the years and this is our first experience with Sun Realty and for the price we paid are very disappointed. The fact that we checked in on a Saturday and noone will be by to even look at the pool or hot tub until Wednesday is unacceptable. With this being a holiday week, we do not have anywhere else we can stay and would expect something to be done. Thanks,Heather Goodwin - Cheryl Albert, Bob Albert
-
July 2023 by nicole nye
Zero stars for Sun Realty! Will never use them again! Found a used cigarette on the inside windowsill after the house was “cleaned.” Pool and hot tub were filthy and downstairs fridge did not work. Customer service was of no help either!
-
June 2023 by Kim K.
Chillin the most WHL-978Update....I just received my cleaning fee back. We still will never use Sun Realty for a vacation again.
-
June 2023 by Jeff H.
So here we go. And before I say anything just know that sun realty will remove any negative comments you post on their site about the house you're in. I've rented with sun 3 times now and this will be the last. Complaining does absolutely nothing. Arrived Saturday Eve after I was told at 1pm the house is ready. We got here and this house is absolutely DISGUSTING. 5100.00 for this dump. The pool looked like it hasn't been cleaned in a year. The sliding glass doors (which hardly work) were so greasy and dirty you couldn't see through them. Dead bugs up and down the 4 sets of stairs. Broken lamps. Broken light switches, ash trays full of cigarette butts on the porch. Broken glass around the pool area and trash. Very little accommodations for cooking. Hardly any utensils or pots. Broken stove drawer. I could go on and on but you get the idea. Called Saturday immediately to complain, no answer on either line including the emergency line. Emailed and got no response until Sunday when they sent 2 kids to vacuum and a guy to clean the pool. Very disappointed in the service for the price I paid. Never again will I rent from sun. Way overpriced. 300 dollars for sheets and comforters. 160 dollar cleaning fee and I did all the cleaning when I got here. Don't waste your money. Go with someone else. Also- the bathroom has a jacuzzi tub which when we turned it on black disgusting stuff came out of the jets and we couldn't even use it. The women wouldn't get in and either would I. Absolutely disgusting. UPDATE - IVE LEFT A REVIEW ON THE HOUSE WE STAYED IN AND THEY WILL NOT POST IT. "All reviews are monitored before posted" SO IF YOU LEAVE A BAD REVIEW NOBODY WILL SEE IT
-
June 2023 by David L.
Lowest rating possible. High fees, rental wasn't ready at promised check in time. Typically wouldn't be an issue, but with 8 tired kids, it would be nice to be able to get into the rental at the check in time
-
May 2023 by Sonya Branson
Extremely disappointed in Sun Realty’s customer service. We booked a home almost a year ago for the week of the Fourth of July and they cancelled our booking with only a few weeks until the start of the booking. With limited options left for that week they offered little to no help and absolutely no flexibility in negotiating prices even though the cancellation was completely their fault!! They left us completely scrambling. We are a group that has booked houses in OBX for 10 years now and rest assured we will never book with Sun Realty again. Look elsewhere!!
-
December 2022 by Jonetta Long
We rented a beach home for 2022 Thanksgiving & Sun Realty did not disappoint! Beth was so helpful & friendly in answering our questions & in handling the reservation. She’s a gem! They were on point in communicating with us via texts & the portal when the home was ready, door codes, necessary info, etc. We had an issue with the main TV the first night & they went above & beyond to handle the problem when we called the next morning. When they informed the owner, we were shocked (and thrilled) to be offered extra vacation time. We’ve been renting OBX vacay homes for 40+ years & this was our best experience… especially during this crazy post-Covid time when many employees just don’t give a flip. Thank you Sun Realty!
-
October 2022 by Art Dougherty
Had a wonderful time. Just a great beach house, everything i could think of. just perfect. Thank you so very much.Will book for next year.Everyone had a great time, sound systems are unreal.Beach access the best, and easy. Kitchen plates much better than most. towels great, sheets wonderful, beds comfortable, but could have used more blankets or covers, but that is covid.Kitchen stove did not hinder us, the flat bed grill on 3rd. deck, served us well for eggs and bacon.
