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February 2024 by Silly Guy
I rented a truck and informed the Rep. all the information that was needed (even return time) so that way they can inform me of the price to pay upfront. NOT ONCE did the Rep. inform me that there will be an "After Hours" charge when dropping the keys in the drop box. If I was informed of this to begin with, instead of reading "the contract" (half a dozen people don't read), I would be fine with it. One star BECAUSE when I called today to see what that extra charge was about (NOT EVEN with the intent to get my money back, just information) after informing me, I was letting the Rep. know that it would've been great if the in-person Rep. informed me about the "After-Hours" charge, as I was explaining why that's wrong for the company NOT to inform the customers about hidden charges, the phone Rep. was talking over me, and they didn't want to stop talking and hear the paying customer. I HAD to talk over her because she isn't letting me speak, and SHE informed me that I was being loud & abusive......yeah, careful! Companies hire disrespecting people! This wasn't even about a refund, just information, I got it and was just letting the Rep. know it was bad practice to NOT inform your customers all information involving financing.
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January 2024 by matt hubbs
Always have plenty of vehicles/trailers available for rent. Prices are low especially if you are doing an around town option. Staff has always been friendly and helpful. They have a relatively small lot with only a couple parking spots, so can fill up quickly and make it challenging if you need to wait as the small businesses nearby don't like people parking in their spots for long. If you are renting a storage unit, they are behind a locked gate. You will be given a unique passcode, and I have always felt my items were secure.
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January 2024 by Chris Muellenbach
Dra was fantastic and provided excellent customer service. The truck was ready and clean, no issues with pick-up or drop off.
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January 2024 by Clay Adkins
This is the second review I have ever left as I never feel as though my experiences warrant one but my experience with this Uhaul location was beyond great. From the second I walked in the door Hiyuce greeted me with a genuine smile and a wonderful attitude. Not too many places have employees that are personable but she stood out given her eagerness to help beyond the normal attitude of someone just doing their job. Definitely one of those people that makes your day better through a simple interaction. She was extremely polite and was very efficient and thorough in her job and with me never having rented from Uhaul before she explained everything to me in detail and made sure I understood everything. I did not expect to be in and out in such a quick and smooth manner but she managed to do just that without rushing through it in any sense. She guided me down to exactly where the trailer was, helped hook it up, explained the safety protocols, and confirmed that everything was correct. She was very knowledgeable and translated it all into simple terms making me feel comfortable and confident about the entire process. This was easily one of the best transactions I have had with any company and I would recommend this location for anyone looking to rent any of their trucks or trailers. Thanks again!
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January 2024 by Ceba Jackson Jr
Great experience. Very polite. Will use again and I recommend
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December 2023 by Gary Stevens
The location is a bit tight with only a few parking spaces, but the staff is friendly and organized and efficient and more than makes up for that. Very convenient location for Lake Norman U-Haul rentals, and the staff gets you in and out quickly if you reserve online (and check-in online, too!).
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September 2023 by Paul Nebel
Placed an order with a guarantee that they would have it, get a text saying there’s a change and wanted me to go to Charlotte. Per haul policy I’m entitled to a $50 credit and Morgan and Shawn refused. Along with that, they had an attitude when I picked everything up and only had 3 parking spot, one being handicap and the two others were being used by the employees. Told me I could park up the street at a gas station and walk back to pick up the truck. Worst location I’ve ever been to and definitely will not be back there for anything again. Tried talking to a manager and apparently they are out for two weeks.
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September 2023 by Chris Comfort
Super helpful staff. Had a short in my wiring harness and staff helped troubleshoot which led to fixing the issue
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September 2023 by Andrew Barkley
Staff was wonderful. Both checking in and out were simple & efficient!
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August 2023 by Mike Cumbee
Where to go when you need to move! Good staff, deals with issues well (a LOT of customers and the computer system went down), got our order right.
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August 2023 by Aj Bitterman
Busy location, but the staff was very helpful and made it easy.
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July 2023 by BURNEM 99
Easy to get in and out of. Friendly helpful staff ensure you're familiar with your rental and on your way as quickly as possible
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May 2023 by Pawel Poniatowski
Lot of gear to rent, just go early as they get super busy
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May 2023 by Jennifer Carnes
Extremely professional and pleasant young woman at the front desk. I wasn't able to get my uhaul because I didn't have the front and back of my DL, despite having a copy in my phone along with my physical passport and SS card. However, I understand, rules are rules. Good vibes all around from them and she was extremely helpful.
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April 2023 by Jocelyn Weight
Terrible service. Left stuff off we paid extra for. Had to drive back and get stuff that should have been included. Morgan was rude and unintelligent, took us to the truck without keys. Would NEVER recommend using this location because of all the other options in the area. Save yourself the time and use a different location.
