-
November 2023 by Google user
Girl who handles rentals (Linda) was rude and responded with a snide comment after I mistakenly called back to reserve a rental. Home Depot, please put someone else with a better attitude who has a grace to deal with people instead of this individual who seems to have a problem doing her job which requires repeating the same information to different customers who don’t know how y’all do things. Her frustration came across like a whip and her snap back to me was uncalled for as if I was an idiot. Will Not be calling THIS Home Depot for any rentals whatsoever!!!
-
November 2023 by Latasha M.
My name is LaTasha M. I purchased a dishwasher on November 4, 2023. I have been given the run around by customer service and by Management to pick up the dishwasher, since I was misinformed as the customer. I am being penalized for being misinformed. I would like for management to give me a call.
-
November 2023 by Liz Lewis
Girl who handles rentals (Linda) was rude and responded with a snide comment after I mistakenly called back to reserve a rental. Home Depot, please put someone else with a better attitude who has a grace to deal with people instead of this individual who seems to have a problem doing her job which requires repeating the same information to different customers who don’t know how y’all do things. Her frustration came across like a whip and her snap back to me was uncalled for as if I was an idiot. Will Not be calling THIS Home Depot for any rentals whatsoever!!!
-
October 2023 by Maria C.
The last time I was there, I was treated like if I was stealing spray paint. I was trying to use my gift card and forgot my ID and was given the third degree and got no help. Unbelievable!!
-
August 2022 by Heather R.
When finishing a return I asked where the portable fans were. Response " somewhere in the aisles." Wow! So I started looking around, should include that I have an injury so am limping pretty pronouncedly through the store. I passed at least 4 employees that sauntered past me without asking me what I was looking for. Figured it wasn't worth my time to keep limping and headed to Lowe's. Only reason I gave 2 stars is because I have had decent help with Garden in the past.
-
July 2022 by Duane M.
I can tell you from experience do not buy an appliance from Home Depot. I will buy small items I need, just out of convenience and convenience only. I bought a brand new Amana refrigerator for My 82 yr old Mother from Home Depot. It worked about 2 weeks and then it stopped cooling. We called Home Depot who told us we have to go thru the repair company to get it fixed. Just so So you know, you can no longer return a defective appliance after 3 days according to the people I spoke to. We waited 2 weeks without a fridge to have the repair people tell us it needs a new compressor! They don't have one in stock and will have to order one. I decided to let the Home Depot manager know in case they wanted to rectify the situation and they told me they would sell me another fridge while I wait on the (New broken one) to be repaired! What happened to customer service in America! Can some one tell me! So from now own, before I buy a big item I'm gonna check to see what the process is like to get it fixed when it breaks within 30 days. If they can't replace it with new, then I'm going somewhere else. Might as well have bought a used one off Craigslist for 1/4 the price! This is rediculous! So my 82 yr old mother is without a Fridge. Hell they don't care!
-
July 2022 by Neema B.
I'm a pretty frequent customer at THD depending on the project I have in progress at any given time. This store is conveniently located off I-77 exit 25, not far from Target, Whole Foods and Birkdale. They generally have everything I need in a big box store when I can't wait to receive items in the mail. Of course you pay more, but it is what it is. Staff is always willing to help and I love the self checkout option. Parking is never a problem either.
-
June 2022 by George P.
This is the last time I will use Home Depot for anything.Not only have I spent over 200k at Home Depot this year for my business my wife has spent over $20,000 dollars on our personal home alone at the Home Depot. Recently she bought a washer and dryer for our summer house we have recently purchased. Come to find out Home Depot hires installers that are no qualified to install. Seems like they'll hire anyone off the street.They decided to send one of these people to install washer and dryer in our house, come to find out they didn't know what they where doing because the dryer blew up the day it was used. Not only did it ruin our dryer but it ruined our laundry room completely.Picture a gun shot inside your house to wake up your sleeping new born and the smell of smoke to cause your wife to run out of the house in distress. We have contacted the following. Home Depot which told us to contact Maytag.Maytag then said due to improper installation they cannot cover it and to contact Home Depot.Call Home Depot and they say they can't do anything about it to file a report with their insurance company sedgwick. Now we contact the insurance and they told us they only cover anything done to the house and to contact Home Depot for a new dryer.Now I'm here contacting Home Depot once again. Home Depot is telling me to contact sedgwick again and that they will have to cover the dryer. So basically after a week of back and fourth and no dryer a new born baby with no to little clothing a extremely pissed off wife and a broken laundry room has led to my next call to the wonderful group of attorneys I have on retainer for my businesses and a call to a few people at the better business bureau. The fact that Home Depot or the managers and people that work with them don't find this an issue where it could have not only burned down a 2 million dollar home but injured multiple people on the house is absolutely INSANE. Carlton benwa the manager at this location was absolutely useless as well as the assistant manager Valerie.People like this who don't take safety seriously should probably not have these types of positions.
-
January 2022 by Jordan B.
Stopped at Home Depot to grab some winter storm essentials. Store was moderately full of people, but not overcrowded. A store associate asked me if I needed help with anything and I inquired about salt. Glad she did because they were one of the last stores that I found with salt in stock. Last one of two bags.Located in its own area with plenty of parking available. Store associates were very helpful and were ready to assist when called upon or even when customers are looking confused. LOL! Would definitely recommend taking a stop there if in the area!
-
September 2021 by Terri H.
Tried to order all new kitchen appliances at our local Lowe's. Even brought diagram and sizes that would fit. Gave it to a woman in the Appliance dept - (no criticism - as I am also female).Waited a month and never heard back from her. Went to Home Depot and ordered all four pieces at discounted prices. Had to wait a couple months for them to arrive but at least I have beautiful new appliances in my kitchen. P.S. still no word from the lady in Lowe's that I see regularly as Lowe's is sooo much closer to our home.Customer Service can be a hit-and-a-miss everywhere but a return phone call to order over $7k in appliances is a no-brained! I did most of the work researching what would fit.... Just plug the numbers into the computer!!!
-
May 2021 by Sanaz M.
This is not a review for the store but it's for Nick who works at the register in nursery section. We were slightly frustrated due to lack of help and wait time, however Nick was very accommodating and answered to all our questions with great attitude. This resulted in us leaving home depot with great experience. Thank you Nick!
-
March 2021 by Michelle B.
I recently visited to rent one of their trucks. I got the flatbed for $19.95 that included 75 minutes. Extra time thereafter is assessed on top of the initial cost. You must leave a $150 deposit on your card that is credited upon return of the vehicle if there are no incidents. All rentals are first-come, first-served. The truck helped me with the job at hand and I had no issues driving it.While there, I picked up some blinds and garage hooks. I had to seek out assistance which wasn't an issue because there were few customers in the store around 7:30 PM on a Wednesday evening. If you need a truck or van, try this location. You will want to plan early on a Saturday.
-
February 2020 by Simone Diana Arellano
Wonderful staff, clean, love it
-
September 2019 by Molly Hurley
Always great experience and nice people assisting me with projects.
-
August 2019 by Mary Kay Jessen
Huge thanks to Miss Pat and the kids workshop crew. Even though they didn't start till 9 we came by early and were able to get the kits so our girls wouldn't miss out while we are on vacation. I appreciate them going the extra mile so much!
