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July 2024 by Kurt Auwaerter
This is one of the bigger NAPA stores. Got a battery replacement for my motorcycle. Gave me the choice of a lithium battery. Very lightweight and smaller footprint. So far so good. I’ll have to purchase a separate lithium battery if I need to recharge. One drawback. Parts guy was very helpful. The store in Huntersville is much smaller and did not stock the battery.
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July 2024 by Andrea Newton
I couldn’t have had a better, quicker experience. I was frazzled after my car battery unexpectedly died. I called and Pam confirmed my battery was in stock. I arrived an hour later after a jump and Pam grabbed the battery right away, walked me through ordering online to get a coupon applied, and installed it within minutes. Before wrapping up, she sent me off with a rebate form. 5 stars to Pam for making a stressful experience as much of a breeze as it could be!
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June 2024 by Casey
I needed an oil filter, oil filter wrench, and oil for my Harley, struck out at Advance (awful customer service), and Auto Zone didn’t have the items in stock, but Napa had all of it and helped me find it too, very good service and product availability! Will be back!
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April 2024 by Steve Porten
Needs to clean up a little bit. Counter was cluttered. Make it look nice to walk into.
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January 2024 by Lara Danielle
Guy and his team are fantastic. They go out of their way to help your needs and they care about their customers as if they were apart of the Napa Family. If they don’t have the part, they will find an alternative or get you exactly what you need as quickly as they are able to. They are up front with their customers, trustworthy, and definitely go the extra mile. This is the only Napa I would recommend. If it’s out of the way and you want to go to Napa, I promise you the extra drive is worth this type of experience and customer service.
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December 2023 by 유선옥
Service was excellent!
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November 2023 by Liliana Robu
Olivia is amazing!! So knowledgeable and helpful, she and NAPA will be my go-to for car needs. Thank you, Olivia, for your fantastic help!
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October 2023 by Patrick Anderson
Very friendly and helpful staff!
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September 2023 by Megan Black
The store was bright and clean. Items were easy to find and the girl working there was super helpful. 10/10 recommend!!
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August 2023 by Carla Schenk
This store was super helpful!I was from out of town and they put new wiper blades on for me.Thank you!!
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July 2023 by Duane Phillips
Excellent service
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July 2023 by Rebecca Smith
Prompt, friendly, and helpful. Got exactly what we needed and fast. After purchasing DEF, I had the leftover trash and big empty jug with nowhere to get rid of it. No trash cans out front but one of the service members saw me and said to just leave it by the dumpster and they would take care of it.
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July 2023 by c price
They had the part no one else could deliver. Overnight these guys made it happen. Impressive for sure!
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May 2023 by Campbell Price
My car battery died late on Wednesday and I needed it replaced ASAP. Other auto parts stores nearby refused to change my battery due to my make and model being "difficult to work on." I showed up at NAPA right before closing time. There was only one employee named Guy working. He happily stayed late to change the battery for me. Guy's service was excellent and appreciated.
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May 2023 by Darlene Kendrick
Josh is A1 in customer service. My passenger side mirror came off and didn’t really know what to do so I pulled into Napa Auto Pats Cornelius and Told Josh I needed some help putting the mirror back on. He immediately came out to my car identified the problem and went above and beyond to help me. It was raining and he didn’t even care. I really appreciate Josh and his excellent customer service.
