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March 2024 by Xavier Valentin
Dealing with this company is a nightmare. They are inconsistent with the rates and the reconnect fees are so petty. They look for ways to make you pay more money
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February 2024 by jr Davis
They always help me when I need a extension
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October 2023 by Lauren C
If I could give negative stars I would...Unfortunately I had no other option than to use Energy United. I can say wholeheartedly this is the worst energy company I have ever worked with in my 10+ years of renting. They are a greedy corporate american company who abuses/takes advatage of their customers. I highly recommend finding another provider if you have the option.
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June 2023 by Jon-Michael Houston
During my three years in Huntersville, this was absolutely the best power service I've ever had. I wish I could take it with me back to Charlotte
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April 2023 by Timmy M
Quite possibly the worst company to have service your home. I've been a customer for 2+ years, my card info changed after a fraud alert. I was notified of the payment not going through, within 15min i updated to the new card and received an email confirmation that my payment form was updated. I assumed this was all i needed to do...... 8 days later my power was shut of and charged a $40 fee. Pam in customer service was a nightmare. I gave them an updated auto pay 8 days prior to my power being shut off..... and they wont budge on the fee....solid customer service.
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December 2022 by Dominic DiChiara
Customer for years, they shut off power with no clear warning (literally no 'final warning' email or letter, just a tiny line in an email that went into my Spam) for missing a payment by a couple weeks. Day before Thanksgiving. Thought that was illegal, but apparently as a coop they do not have to adhere to Utilities regs, and could shut off power to an over 65 disabled person on Christmas (supervisor's words). Borderline unethical, looking for replacement.
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September 2022 by Jose Cruz
Gave my daughter a hard time when we were getting service wanted full Security payment then when we moved and asked for the last bill they add all kinds of fees and still have to wait a few more days before one of them can flip the switch. But yet the apartment is already in the The apartment complexes name real good scam co
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August 2022 by pasha poo
If I could give zero stars I would. The power constantly shuts off. I Have NEVER had as many power outages as I have with energy united. Their equipment is old and needs to be replaced but they are too CHEAP to replace it. Very unfortunate they are the only choice we have for power. Some of our neighbors have Duke energy and the majority of the time when we are without power the Duke energy customers have power, so please explain that!?!?Response to your response: You sure are much quicker with Responding to negative comments and trying to Make your company not look bad then You are with turning the power back on! Look at how many negative reviews you have. If customers had any other option rather than you you would be out of business. And I am not a valued member, I just have no other choice unfortunately!!!! Filing a complaint with the North Carolina rural electrification authority. Sick and tired of Worrying about something catastrophic happening… resetting my clocks and having no AC!!!!!
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August 2022 by Karen Zicco
I have never been so mad. There customer service is terrible. They encourage online bill pay, but don't support you when your cc is stolen. There communication style is to shut off your service with virtually no warning. Never have I dealt with a worse company. So disappointed.
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July 2022 by Lauren Pettit
Would give them a negative rating if I could. Worst power company in existence. Have had too many issues to list.
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July 2022 by Mike mccarthy
As usual, Energy United has restored our power in less than hour! Can't say enough about the customer service. So thankful for their service!!!!
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June 2022 by Matthew Rathbun
If you want a penpal who will talk to you about your smart thermostats enrollment Nikolai Robles from Energy United will send you multiple emails. If you want to cancel your enrollment you, than you can go pound sand. This has been going on for months.
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March 2022 by Martine Jordan
Absolutely, the worst company in history. Payment plan SUCKS!!! Ridiculously overly charged. They will not help you…I never been with a company when your begging for help and they don’t do anything to help. I hate this company with a passion. I advice people not to move where Energy United is part of their utilities
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March 2022 by Amanda Dean
They just created and rolled out a new app and it’s sooo much better! Love love. Also very quick service. We had a power outage and they fixed it the same day around the estimated time given.
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March 2022 by Phoebe Carter Payne
I moved out on my own in March and this is my first energy company. They have been super helpful over the phone, and from what I hear from friends and coworkers they are way more reasonable then they’re competitors. My one gripe was they’re website, however shortly after I moved they launched a great app, so no complaints.
