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April 2024 by Billy Mckenzie
Work was done correctly and on time, good communication from my representative. Can't ask for more
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April 2024 by Vickie Smith
Great customer service!! 5 star plus! Jeremy was awesome! He kept me updated and always pleasant.
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March 2024 by Anthony Yodice
I had a terrible experience with Caliber in Cornelius. They gave me an appointment to drop off in Friday but didn't look at it until Monday which meant I was without my car 2 extra days. Then I had to call them on Tuesday to get the estimate. They said 2-3 weeks ("but probably not that long") and promised communication along the way. I did not hear from them again. The link they gave me said it would be ready on a Tuesday (day 25) at 4. I called that morning to confirm. No one called me back. When I got there my car was not ready. No explanation no apologies, until I blew up. Then they finally figured out they had ordered a wrong part. So no work had actually been done. 10 days later I got my car. Again I had to call them to get updates and again no apology for it taking 35 days!
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March 2024 by Craig Mazzara
I was referred to Caliber Collision in Cornelius by Geico after it became apparent that Liberty Mutual was totally insincere about repairing my 2024 Telluride after their client rear-ended me, destroying the rear of my 5 month old vehicle. The staff at Caliber was professional and courteous, and made the entire repair process more bearable to get through. Our agent, Lloyd Love, was a true gentleman and I appreciate his service on our account. I'd highly recommend Caliber in Cornelius for any repairs you might need. You'd never know the accident happened now.
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March 2024 by Vincent
Great experience again... They are a very clean and organized facility; Great staff and services. I was very happy with the quality of the repair. I would recommend to everyone. Great Communication also and updates through the full process. I hope I do not need the service again and would choose them for sure again!!!!
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March 2024 by Kari Lindeman
We had a great experience with everything
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March 2024 by Brian Heagan
Joe was great to work with. They do great work and update you throughout the entire process. It is apparent they take pride in their work and are diligent about quality control when parts get shipped in from the manufacturers.
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March 2024 by LOUISE KORVER
The quality of CALIBER from state to state is quite uniform. their interactions with my insurance company, and with me were excellent. The coordination of estimates to decisions about repair to the repair being approved from the insurance company to the repair being done, and the car being returned had an excellent consistency across all communication channels. In person is just as good as their electronic communication. They really care about customer interaction and I appreciate that
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March 2024 by Mike Wellens
Have had multiple vehicles repaired here work is of high quality and always professional staff.
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March 2024 by Adrienne Evans
Great service and Great Communication. My car was here for about 2 1/2 weeks. They kept me up-to speed on the progress every few days. I had one issue when I picked it up that same day. I reached out and brought the car back. They had it fixed for me in just a few moments. Lloyd Love and the whole team was great and super friendly. Highly recommended!
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March 2024 by Brooke Myers
Overall my experience was good! The wrong tail light was put on in my repair, but a return to the shop will fix this problem.
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March 2024 by C R
Great service! Super friendly! They did a great job
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February 2024 by Asunte' Williams
This place was great and communication. The repair looked beautiful as if nothing ever happened to it. I was very pleased, considering the amount of damage that was done to my vehicle by a commercial landscaping truck. I would definitely recommend these guys again it looks like my truck can be re-sold back to the dealer on the lot and no one would ever know! Haha! Thanks caliber you guys are a hard-working team!!!
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February 2024 by kerri fitzgerald leary
Excellent experience on all levels and exceeded my expectations. My car feels brand new after an unfortunate accident and it feels and looks like it is in perfect condition.
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February 2024 by James Tyson
Very professional repair shop. Did great work and highly recommend them.
