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November 2023 by green miles
Brought my 2022 Volvo 860 with Def Leveling Sensor Problem, just Part itself costs 900$,Thanks God It was Under warranty, They Fixed it with No problem, No Any Payment, BIG THANKS TO SEBASTIAN AND MIKE WHO RECOMMENDED THIS PLACE! I APPRECIATE UOUR HARD WORK!some shops charges you even your Truck Under Warrenty( i have experienced several times) be Careful, Know Your Rights, cause you guys working Hard to pay off for your Semi Truck!
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October 2023 by Michael Trantham
Would stay away if you do not want to be ripped off. $830 just to change brake pads. I have a 2004 Chevy express 3500 box truck That my disabled father uses as an RV to live out of. My dad called Vanguard to discuss doing a full brake job on my vehicle. He explained that I would be traveling from Winston Salem to get this work done, and the vehicle is a converted camper so he would need to be in and out in one day. He first spoke on the phone with Sebastian, and he discussed how they could get him in and out in one day, and also how they are not in the business of changing unnecessary parts and having you pay for something you do not need. Well, my dad arrives first thing in the morning to have the work done and tells them to get with him once they look the breaks over to discuss what needs fixed. Well hours and hours go buy of him waiting in the lounge and he hears nothing from anyone. Finally, it gets closer to 2 pm and they come and tell him all he needed was pads and the work is complete. This was not what was asked for as My dad wanted them to discuss it with him before any work was done, and he wanted a complete break job. he questioned this as a full break job includes pads, hoses, rotors, calipers, and mixing new and old parts can create issues. He gets 30 mins down the road and the brakes start smoking. he then proceeds to return to the truck center as they did not do their job. He was now dealing with the service manager who is standoffish. Then they proceed to change two calipers and TELL him they change both hoses, my dad had me look under the truck and come to find out they only replaced one. They still did not change the rotors but at this point my dad is tired of fighting to get them to do their job right. HE proceeds to pay for the parts, but they did not charge labor as it was their mistake. Well, he leaves, and the brakes are still not right they are making a squealing noise which if you get a brake job, they should sound new and not do this. Well today my dad calls them and tells them it's still not right, he speaks with the service manager again and he wants to argue with him and belittle him. Stay away, should not pay top dollar to be ripped off and robbed, and the work still not be right and have to fight to get it fixed. They may do you right if you have a fleet of vehicles, otherwise they’ll just take advantage of you. My dad finally decided to count this as a loss. STAY AWAY. I will be submitting a review on BBB. Was supposed to be a complete brake job yet it's still not right and I’m out over $1100. My dad is disabled, and I paid to have this work done for him, now I'll have to spend more money and do it myself to make sure it gets done right.
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October 2023 by Jason Trantham
Are crooks if you are a private individual taking your private vehicle there beware you will be over charged was charged 830 bucks for pads to be changed on a Chevy Express 3,500 cutaway, when they we’re supposed to be doing a complete break job, but only changed pads , when I left only made it to statesville before caliper locked up and was smoking , had to take it back to them was there from 7:45 to 7:30 at night, was like pulling teeth to get them to change all the break parts, they never change the rotors, and only changed one break hose after I was told they changed both looked at bull they only changed one , I paid them like another 300, left didn’t make it to Winston Salem before breaks started squealing every time I hit the brakes to come to stop, been doing it a bout a week though maybe it would work it’s self out but hasn’t called them today the service manger was very rude Stand offish and defensive, people shouldn’t have to fight to get the job done right to begin with, a complete break job is two hoses two rotors two calipers and pads , they charge all this labor , but an act of congress to get them to change all the parts, beware of doing business with them , and they just put the cooked locked up pads back on the truck they should have been replaced also , now I’m going to have to pay another shop, to break it down again, to change rotors pads again and a hose , and have it vacuum bled again after being out almost 1,200 to 1,300 bucks Beware beware ,
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July 2023 by Ed Cecil
This is a very good shop and the staff is all super nice,I really like this shop
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July 2023 by Nathan Gaulden
Having dealt with a variety of repair shops for our small fleet these guys are a breath of fresh air. Pleasant, friendly, timely and professional customer service with competent mechanics who you can tell care as well as straight shooting on what is wrong and what & how long it will take to fix it right. If we could clone this shop with its crew the world would be a better place. If you get stuck waiting on a repair there over lunch I'd highly recommend the short walk up the hill to Casa Azul Mexican Kitchen - its great too.
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November 2022 by Eddie Selimanovic
After having to tow our truck to Vanguard from a different location due to inexperience and horrible customer service received from the previous shop we are extremely happy with how quickly Vanguard got our truck in and out! Need more dealer locations like this one. Honest and got our truck done a whole day before we were expecting it. Saved us a ton of time and money. Thank you!
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November 2022 by Ben Cooper
I am here, again, with a reoccuring issue with the abs system of my brand new 2023 Volvo VNL860. This, and other Volvo shops are having trouble figuring out how to truly fix my issue, BUT, THIS IS the place to bring your truck. Dustin, and everyone here are outstanding! From attitude, and professionalism, to customer care, and transparency. We've all been to shops that over promise, and under deliver. Well, this isn't that kind of business. I hope to not need them again for this issue, but will be back for any service needs.
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October 2022 by Rickey Compton
Great crew quick service clean facilities
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April 2022 by Reds Rican
Let me star off by saying that Brannon the service manager was totally transparent with the whole situation. He was very upfront and gave me the best and worse case of it all. He even took me to the comfort hotel which if u mention having a cdl u get 10% off. His staff were very quick in the diagnostics and he called me from the time the truck was in the shop up until the issue with the truck and even when it was ready. He even picked me back up with no issues and I’m heading out so thank u vanguard and I haven’t received the survey yet ……..thanks all❤️❤️❤️❤️❤️❤️❤️❤️
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March 2022 by Mike Greer
Had a very good experience here,they was very professional and courtesy,Dustin from service department took me to the hotel and back when truck was done,I definitely will use them again if in area when.ineed a shop
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March 2022 by William Spivey
Pick up some parts there.parts were ready when I arrived.people were nice,had me in an out quick,seemed pretty knowledgeable about parts,an everything you needed to know.
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September 2021 by David Leavitt
So I was recommended by my company‘s shop to come here to get some work done on my truck. All I have to say is that they have been nothing but pleasant and nice to me since the moment I walked in. They had all my information ready they knew what needed to be fixed and within an hour or two my vehicle was in the garage getting fixed. Everybody from the service manager and the parts department have been nothing but nice friendly professional courteous people. I definitely will come back here if I need service on my truck again. Hopefully I will not.
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September 2021 by Maria Susidenko
Best parts sales man we've ever worked with, Brad , if you need to find parts that no one has, he will go out of his way to help you find it.
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June 2021 by usa auto transport
Great people to work with they worked on my differential did a great job one year warranty can't go wrong with that. I'm definitely going to go back for all my services
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June 2021 by Zyndall Nelson
Nice guy but have not taking my truck there it so can't say if there any good it
