-
February 2024 by D Barnes
Always a wonderful experience!! Professional and courteous. Makes us feel like family!
-
September 2023 by T B
I've been with this bank a very long time. Never experienced anything unpleasant. I had an emergency yesterday and everyone were very nice.
-
January 2023 by Tyasia Chania
Called in to get assistance from this location , Josh was extremely helpful , returned my call as he said he would and had answers another location couldn’t help with ! Excellent customer service , Thank you josh .
-
August 2022 by Yolanda
This bank need to update its hours. Everytime I turn around the bank hours are changing every since the pandemic. why is it so hard to update your current hours on Google or your website?
-
July 2022 by Michael
The bankers are great, but the place is understaffed and why does a bank open at 10am, not 9am?
-
May 2022 by Brittany Scott
Customer service is in the ground from the start. This morning I called the Concord location on thunder road in Walmart and the girl who answered the phone just acted so unpleasant and seemed annoyed to speak to me. To not inconvenience her, I just said "thank you" and ended the phone call. As someone new looking for a bank in the area, I wouldn't choose this one.
-
April 2021 by Jewells Hornblower
Michael and Joy were very informative and helpful! They helped me start an account in less than 20 minutes. Michael informed me of important account features and fees and was very transparent with all of my questions. Thank you!
-
November 2019 by Paul Webb
I recently opened an account here, as my neighbor has had NO issues with Woodforest.
-
November 2019 by Michael Hall
Open 7 days, night drop accessible 24hrs, friendly tellers, business and consumer products, and top notch service!
-
January 2019 by Aaron Camp
If you ever need to talk to someone on the phone, be prepared to use this app. You'll end up having to call around from location to location. I was there last week. There were 6 staff members and 3 customers. The ph rang and rang & everybody was ignoring it. I've noticed this countless times at different branches. My account has been hacked 2 times in 2 years and I've had the most difficult time trying to get their help. 2 days ago, I went in to fill out additional paperwork. Today, they called and said that my account was negative & wanted to know when I'm going to do something about it. I've been disputing these charges for weeks and that's the only reason why they called? Then I asked if she could see on her end that the charges were being disputed & that's why I haven't deposited the money. Then, they immediately hung up. No update on any of my issues, just hung up. Do yourself a favor and choose a reliable bank. The only perk with woodforest is their hours. This bank is trash!
-
September 2017 by Lissa Hall
This location is very unprofessional. Teller had an attitude when asked a question, didn't want to help.
-
August 2017 by Jalishia Hosch
The manager or head teller on duty at this location needs to do a better job about being discrete when it comes to serious matters. As far as frauds and scams are concerned it's embarrassing enough to be a victim of one but it's even more embarrassing when your teller speaks out loudly about it in front of another customer instead of pulling me to the side and speaking about it in private.
-
July 2017 by vanessa Loszko
I have been banking since I was a teenager. I find that although this bank might offer services a little cheaper than other banks... IT SUCKS! You can only access their ATM during their open hours so if you get out of work at 7pm you are screwed. You also cannot even DEPOSIT checks OR money into their ATM!!!! How ridiculous!!! The service people are nice that's about the good part and that employees of Walmart can bank there for free. But again, unless you are near a Walmart that still has the bank open, you CANNOT access your ATM. I would never bank here. If you work at walmart, use it! If not, try someplace else.
