-
October 2023 by Chelsea Anderson
Love everything about this storage so much! easy access cheap and no problems with the locks or anything
-
October 2023 by Ashley Abbott
Horrible, nosey management and maintenance. The environment overall is terrible here. Top level of security, meaning they spy into your unit with cameras and other people and then question what you have and make false accusations. They are a 24 hour facility but don't go after typical business hours or it's "unusual"... used to be the attic and they were not any better. Charge fees for anything and everything. Definitely read your agreement before sending anything signed. Be prepared to feel judged and watched like a hawk.
-
August 2023 by april mccrary
Everything is very easy, all accessible online.Definitely not my first time.Renting A unit with American storage. And I'm sure it will not be my last. I definitely recommend!!
-
August 2023 by Kim G
This is now the worst place. They keep going up on your rent. It just to much, also they have put in so many extra spaces is so hard to get in it out with a truck. I’m no longer apart of the facility and would not recommend it to anyone, I received your message about my comment, I did have a building unit with you for a number of years, this was owned by a family and the rent was reasonable but due to health reasons it was sold to your company. They prices have continued to increase for the same size unit. When I had a problem it was not addressed until months later and several reports to you. AGAIN DO NOT WASTE YOUR MONEY OR TIME HERE. There are many more options for your storage needs
-
June 2023 by Anaya Evans
This is my second time using the storage units here. I have never had any issues. I code did not work on the gate this time around but one quick call and they had the issue fixed.
-
June 2023 by Chris Davis
Helping a friend move, not a client myself but it appeared very clean and safe as it got dark there was adequate lighting and the fence worked fine she said they build at the first of the month every month with no headaches and all in all I would recommend it
-
June 2023 by Maria Hinson
I have had this storage unit for 3 years. Their rate has almost tripled since I first obtained it. To go from around 47 dollars per month to 103 is just ridiculous. If you’re late, they jack you for fees and your payment doubles. Even if you call to speak with them about when you can pay, which I did in the past, they still charge all the fees. I live in another state but plan on getting my stuff soon. I was paying 90 dollars a month in April. May and June are now 103 dollars. They added a dollar to the 90.00 which makes my rent 91.00. Plus they add a 12.00 fee!!! It’s not a late fee!!! Do not spend your hard earned money on this storage company. You will find your money dwindling little by little.
-
June 2023 by J Lilly
Super easy to rent a unit, clean and nice area. Great customer service!
-
April 2023 by Michelle Wyatt
Had a great move in experience with Kaitlin’s help. Thank you
-
March 2023 by David C. Burmeister
Rented my unit from out of state and it was a very easy process. When I got to the unit it was clean and ready to go. A great experience and a great price. Thank you
-
January 2023 by Kiah T
The reason they do not receive a 5 is because my very first time coming, my code did not work and no one informed us that the codes were not working. And to be honest no one has still told us anything. Also the system to get someone is a process no one is available immediately. Other than those two things I have not had anymore issues as of yet. I still rent a storage here. I would recommend you rent here still.
-
January 2023 by Devona Robertson
I'm giving them 2 stars because my 1st encounter with them was not good. I signed up for a storage unit and paid for it online they sens me a email with a passcode to enter the gate. I had rented A uhaul. I went to enter the code that was emailed to me by America storage and the passcode would not let me into the gate. I then tried to get in touch with someone but it was after hours. I strongly suggest that they get in after hours Number. I had to pay for another day from my u-haul and find someone else to help me unload the truck the following day because I was unable to get into the gate with the code that was email to me. The following business day I did get in touch with someone during their hours of operation and I was informed that the passcode that was sent to me through email was Incorrect. I told them that that was very unprofessional to send an email to someone with a passcode that they know was incorrect. He then had to give me a new one which was only 4 digits compared to the 8 digit code that was sent to me through email. I did appreciate that they gave me my 1st month free but I still had to pay extra money to uhaul for keeping the truck a extra day. I strongly suggest a after hours Number to get in touch with them in case of emergency!
-
December 2022 by Troy A. B.
There is no one present on property, they don't take payments over the phone nor at the property. Also rent is due exactly on the 1st or they deny you access, in less than a month they will increase penalties every week and make sure you pay before the month is over or they will begin the process of auction your belongings. Definitely not fit for long term storage. The location I'm at there are few environment controlled rooms the majority are outside storage. I wouldn't recommend this place unless you are certain you can pay on time and understand how to contact them for payment, I set up autopay on a credit card which I didn't want to do to avoid their ridiculous charges which accrue quickly. Good luck, this place is not customer friendly.
-
December 2022 by Anthony Amato
Like it alot and It's very good Price for my storage unit
-
August 2022 by Michelle Short
GREAT experience!! This is the only storage company that answered the phone on a Saturday. They had a unit available and the entire process from start to finish was complete in less than 5 minutes. When I arrived everything was just as I was told it would be and has been since I began storing my items! THANK YOU FOR MAKING THIS MOVE EASY!!
