Subaru Concord is a dealership offering new and used vehicles, including cars, trucks, and SUVs. The staff is consistently described as courteous, professional, friendly, accommodating, and knowledgeable. Customers report outstanding and fantastic service, feeling welcome and at ease. The sales process is noted for being smooth, with staff making customers feel comfortable even when they are nervous. The service department is praised for being attentive and thorough, with advisors taking time to explain necessary services and prioritize pressing needs without pressuring customers. They are mindful of finances and avoid upselling, making clients feel their best interests are in mind. The dealership is recognized for its positive community outreach. The service center is efficient, often accommodating short-notice appointments and completing work quickly. They provide loaner vehicles to avoid inconveniencing customers if service takes longer than expected. The atmosphere is immaculate, with amenities like water and coffee provided. Customers highly recommend Subaru Concord for a dealership that puts customers first, offering expert advice on loans and leases, quality maintenance, repairs, and a fully-stocked inventory of parts. The overall experience is frequently called the best experience with a dealership, deserving recognition and high recommendation.
Respectful of my time and what I needed in a vehicle. Also, Noa is a great young lady to deal with.
September 2024
The staff is always courteous, professional and on schedule.
I feel like I'm making a positive difference by simply driving a Subaru based on how Subaru Concord/Subaru South Charlotte reaches out in the community. Thank you to the owners and staff for all they do to make the Charlotte Metro area a better place!
August 2024
Jordan my Service Advisor and Jason the Service Director helped me out with both our Subarus and they always provide great service.
