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February 2024 by doomofraven
This place is great
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January 2024 by Sharon Taylor
Always helpful and remembers my name.
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November 2023 by Marcellous “Marc” Williams
Awful customer service. Im not even considering how old and dusty the the store was I am basing my review on the fact that almost 10 people including myself waited in line to drop or Amazon packages. Store employees did everything else except scan in customers packages. When they finally started at least helping the Amazon drop off customers the clerk proceeded to tape up boxes (a task that could easily of been done after helping the customers) that I am assuming they use to send back the returns. Finally after building several boxes she the can't even get started helping the customers in line because she didn't know what she was doing and had call over another employee to help. Absolutely disasterious. I spent over 25 mins standing in Staples. Wow l...
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November 2023 by Champions Champs
The service at this location is horrible! They really need just close this location permanently. Staples don’t understand the meaning of Customer Service.
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October 2023 by Mary R.
was happy to see that there was USPS drop off however, the associate would not take my package because of the way it was packaged. The return gave specific instructions to leave it in the box that It was sent in and and tape the label on top. Not a big deal to run to the post office but the customer service was unnecessary. i'll just take with bringing my Amazon returns here because most folks are friendly.
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September 2023 by Connie Abercrombie
Rude, unhelpful staff in the copy center. Left here, went to FedEx Office. What a difference!!!! The employees at FedEx Office were kind and helpful!!!! Spent a small fortune -- could have gone to Staples; went to FedEx Office. Spending more there this week!
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August 2023 by Sharon T.
I found everything I needed today. When I was in line to pay, I witnessed a remarkable customer service phenomenon. A man insisted on paying $10 for a $40 item. He said it was damaged. The cashier, Amber, was very pleasant and explained that she could only take 10% off. It actually wasn't damaged, but the plastic wrapping was off. She called a manager and still remained unaffected by this customer that was getting quite rude. After he stormed out, she smiled as I walked up and we joked about it a bit. Kudos to Amber for being calm and professional!
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August 2023 by Ms Mamp
Robyn, was completely welcoming and provided top notch customer service when I approached the counter. I came in today for shipping and printing needs. Not only did Robyn, assist me with shipping she also came over and helped me step by step with printing my documents. It was extremely warm in the front end of the store where I was visiting. When O questioned Robyn about the unpleasant temperature she apologized and tried to make light of the situation. I feel extremely sorry for all of the young ladies forced to work in an area without proper air conditioning. The irony of this situation is that when I walked to the opposite side of the store to exit the building the AC was streaming fine. Staples, should do something about this problem.
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August 2023 by Derek Chester
I was in the store on 8/3/23 at 6:30 pm - 6:54 pm.Lora (supervisor/manager on duty) was rude and dismissive, not just with me but another customer before me. She told a customer that they don't print on perforated tickets (which clearly is untrue if you set the printer and computer settings correctly to print), as I witnessed her argue the lady down about it. Then Lora asked an associate in the print center do we print and the lady (the associate) said yes. So that's #1.. #2, Lora then spent 11 minutes correcting her file and placing order, but why is a file being corrected on the fly? Should be print ready especially if it takes you that amount of time to fix.... #3, I only needed one color print, single sided on cardstock. I was denied by Lora and the other associate because they said they were backed up because another associate didn't show up to work. So the issue is, Lora spent over 10 minutes to fix a file but didn't want to do a print order that takes 2 minutes max??? Make it make sense Staples in Concord. Just the overall experience at this location was awful not with just me but the customer before how she was talked to by Lora, and then gave her false information regarding the printing process. I will contact corporate in the morning because the print center is unacceptable starting with Lora. This Concord location has to do better, it is definitely day and night between this location and the location in Northlake-Charlotte.
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August 2023 by Obie Dancy
Staff was helpful and friendly and I was in and out in less than 10 minutes can't complain about that
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August 2023 by Samantha P.
Robyn, was completely welcoming and provided top notch customer service when I approached the counter. I came in today for shipping and printing needs. Not only did Robyn, assist me with shipping she also came over and helped me step by step with printing my documents. It was extremely warm in the front end of the store where I was visiting. When O questioned Robyn about the unpleasant temperature she apologized and tried to make light of the situation. I feel extremely sorry for all of the young ladies forced to work in an area without proper air conditioning. The irony of this situation is that when I walked to the opposite side of the store to exit the building the AC was streaming fine. Staples, should do something about this problem.
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July 2023 by Kevin Pleasants
Third time using them from printing. While the manager is friendly, some of the other store representatives do not want to be bothered with helping you.
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June 2023 by Jackie Rom
I went to get an hdmi adapter and at the store was one price and on the website was a lower price, well I paid it anyways. The box was in a clear box so "ppl couldn't open it" but when i got to the car the box was already been opened and I figured that somebody else had returned it because it was not new. What a disappointment, never going back to that store.
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June 2023 by Raven Cox
Terrible customer service skills. Left disheartened and even more downtrodden than when I arrived to print Funeral Programs for my Aunt’s Service.
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May 2023 by Reese Payne
Today my friend and I visited our local Staples because I needed notecards. To preface, we were carrying backpacks with us, like any day because we work remotely and have our laptops, iPads, and a very expensive photography camera with us. We've gone into this store many times before with our backpacks and had no issues. This time, we walked in and started to look for what we needed and as we were looking around Laura, the store manager, walked up and told us that it was the store policy that we had to leave our personal belongings at the front of the store or we were going to be asked to leave. I am quite used to this as I am tattooed, have quite a bit of piercings, and have a darker skin tone (I was also wearing a sweatshirt with my hood up since it was raining). My friend immediately asked to see where the policy was written because this has never been an issue for us before. Laura then told her that it wasn't written down anywhere and that she would have to call corporate to confirm that it was the policy. To add, as my friend was talking to Laura several people with backpacks and large purses/shopping bags entered the store with no issue. When we got home my friend did, in fact, call corporate and they informed us that that has never been a policy. Overall, we just felt like we were discriminated against by the store manager because of our appearance and it's not right to do that to someone. Ever. So, I hope when you visit this location Laura doesn't discriminate against you like she did us.
