-
September 2024 by Debra Stukes
Shay was very helpful and knowledgeable and understood what we were searching for in selecting the right bed. Highly recommend this store and if you stop by, ask for Shay
-
April 2024 by Debbie C
I appreciate the staff at the Concord store! I wasn’t aware I had rewards money expiring and they gave me a call to let me know as well as let me know what item I could get for the reward amount. That was a very kind action so I didn’t loose out on using my rewards.
-
December 2023 by John Jones
Michelle was wonderful to work with. She made the experience Seamless and provided valuable Information and was responsive to our inquiries
-
November 2023 by LaWanda Bailey
Helpful service that listened to me and help me narrow my search so I could make a decision
-
November 2023 by Beverley G. Arnold
Casie was professional, listen and was friendly taking the time needed to make the decision.
-
November 2023 by Jake Cohen
Tyler was great to work with.
-
November 2023 by John Moore
Great people
-
October 2023 by Tanya A.
I received the most amazing customer service at this Concord Sleep Number store. Curt answered all of my questions and focused on the features specific to issues I am having. Great experience!
-
August 2023 by Michael Layne
Our salesperson was awesome. Very patient and knowledgeable. The bed was amazing as zi really did not expect to to be as impressed as I am.My wife and I are excited for our bed to arrive next week. I can’t believe it has taken me this long to own a Sleep Number bed!
-
August 2023 by Nick
Ashley was an absolute gem to work with! The financing and delivery process was quick and easy. She was very patient with me and super friendly! Highly recommend!!
-
August 2023 by Kimberly Chamberlain
Adrienne was a salesperson and she is AWESOME! Excited for our sleep Number Bed to be delivered next week!
-
May 2023 by Sirita Mitchell
Our sales person was AWESOME!!!! They ALL were. She knew so much information about the bed. She didn’t pressure us at all and she made it fun to be there. When it came down to getting the bed we wanted she really went above and beyond we think. So happy with this investment.
-
April 2023 by Arnette Wall
My experience was great. Friendly service. The agency took the time to assist me with my purchase over the phone.
-
March 2023 by Jack Wales
Curt took his time and explained each mattress we looked at in detail. This made it easy for us in making the decession on which mattress to buy. Also, did an excellent job in explaining the financing. Outstanding job!!!!!!!!!Jack Wales
-
February 2023 by Monika B.
I bought this mattress a little more than two years ago and I am devastated that I wasted so much money on this. We were anticipating this bed for almost a decade and were so thrilled to finally be able to purchase it. My husband and I have very different sleep needs so it was the best way we could both get exactly what we needed. We had visited a sleep number store on multiple occasions envisioning the day we would be able to purchase. Two years in and I am baffled how Sleep Number has created such a buzz on this bed when their technology is buggy at best and a scam at worse. Some of the problems we've had with our bed include inconsistent sleep number settings. One day my 40 is soft, the next it feels more like 80. Both sides can be set to the same number and feel completely different even when setting the number with the same person on both sides. My bed deflates as if my responsive air is on but it's not. When I set my bed 5 points higher it takes 30 seconds to inflate but then sometimes it only takes 5 seconds to inflate which supports my inconsistent sleep number setting complaint. And the worse part is it is just not the best sleep I've ever gotten which I would have highly expected for a $3000 mattress. Unfortunately, due to the type of platform we had an integrated base didn't make sense because it made the bed sit 3 feet off the floor so we had to use the mattress and fashion our own platform. Years later and we need an encasement to protect our bed from potential bed bugs and the 360 smart bed encasement doesn't work unless you have the integrated base. Otherwise I can leave the bed unzipped so the hose can exit the side instead of the top - that was the suggestion I got. What I've come to realize, that the sales people won't tell you, is that if you want an actual sleep number you have to buy the entire set up. Mattress, base, and bed frame otherwise there will be something that's not going to work, to fit, or you'll have to make accommodations for, and what we learned when we had to make our own platform is that they will dishonor your warranty if it isn't setup according to their requirements.Do yourself a favor and find a high quality mattress for a fraction of the cost. You'll sleep better not in debt or out over $5k.
