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September 2023 by Jessica W.
We bought a unit in an online auction. When we received our confirmation email about winning, we tried to contact the company for further pickup details. After 5 phone calls, and no return - someone finally answered the phone. We were told to come the following morning. We drive an hour and a 1/2 away from our home for absolutely nothing. The employee told us there was no one available to open our unit & he couldn't do anything to help us. He gave us the managers phone number, and that didn't to anything for us either because her phone went directly to voicemail & we still have no gotten a return phone call. We will never do business with this company again. Ever.
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September 2023 by Harriett Morris
Amanda did a get job today. Please give her raise
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September 2023 by Murali Reddy
Totally unreliable. Online they say they open 9 to 6 every day, went on Wednesday at 8pm it was closed. on the door hours posted at 9 to 6pm.next day went at 5pm still closed, when i called they said Thursdays closes at 1.30pm and all other days until 6pm. Next day Friday went at 2pm still closed. I have work and can’t take off from work every day to roam around town
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September 2023 by Chantel Cook
On Wednesday August 9 I went to rent a storage unit from the Public Storage on Derita Rd. When I walked in I thought I was being punked; until I seen these little fingers move behind and above the desk! Susan was giggling at me; but she was the biggest help! I am new to the area and she made a stressful situation so smooth! She was also very funny, pleasant, sweet, and knowledgeable! Please give her a raise!
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September 2023 by Neekie Thomas
Chelsie showed great customer service I went in to price and visualize some unit sizes for my move next month I am more than sure this would be my choice to store
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September 2023 by NC Guy_23
The service was great and the staff were very friendly with the storage unit enrollment process. Would definitely recommend to anyone looking to store their junk for whatever purpose.
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July 2023 by Mari J
Where do I begin? Horrible experience with management. My payment was 2 days late and they removed access to my unit. Then I come back and someone is closing the building down before hours! She goes to open the door with a nasty attitude and lets me in just to tell me she cannot replace a lock on my unit. I had to ask her to calm down because she was very disrespectful to me in front of my kids. I don’t know her name I just know she is the only heavyset woman working there. Then management calls me let the phone ring twice then hangs up. I call back immediately and someone answers then hangs the phone up on me. I called back multiple times and no answer or call back. HORRIBLE MANAGEMENT TO A LOYAL CUSTOMER!
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June 2023 by Desiray S.
Great customer servic. very easy online process
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May 2023 by Joe Nobody
There should be signage the property locks you out at 9PM, it should also have an alert on your app. I did not see one sign and with doing a echeckin, the lock put hours were not well indicated. This caused a lot of undue stress and worry as there was no way to get access to secure my units.
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May 2023 by Eryk Sheepdog
Having moved from one Public Storage facility to another, this one has strange way to show they are customer focused. The access hours closing at 9pm makes use not customer service friendly. The face I spoke with a customer service representative saying if I had my lock from the older facility I could use it and get a refund for this 20 dollar cylinder lock provided by the property turned out to be a flat out lie. I have been told I have to use the cylinder lock provided, which basically means every time public storage is used they can rules create contingency to make you buy their locks over and over again.
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May 2023 by Yvette U.
My 2nd year using this location for storage needs for my daughter in the area for college. Love the location within proximity to UNC Charlotte, the ease of checking and cleanliness of facility. Disappointed that units close at 9 pm. It was a very long moving day and we were unable to store all items before the cutoff. Had to drive home with more items than planned. Need hours of access extended.
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November 2022 by Tim Barrett
Ashley was the best I came right after close and she helped me out Thank you
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November 2022 by Zoe Thomas
Ashley was the most amazing pleasant worker! My husband and I were going in to add a unit to the one we have . Ashley in the office was wow fantastic. She was using both computers to help multiple people . Never stopped smiling or skip beat . I own a business and if I could take her I would . She was also running to units on multiple floors in between. Never seen a hustle like I did today at a public storage. I will be back for Ashley and her customers service!
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October 2022 by Tatiana
Ashley was great! She helped me upgrade my unit to a larger one (I underestimated the size online). It looked like she was the only one there this weekend and she was doing a great job with multitasking.
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October 2022 by Alicia Fikes
Ashley is so amazing my move in was so relaxing easy and self help options. Very clean and friendly mostly polite. Come join!
