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February 2024 by Anton Hawle
Very nice staff ⁸
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January 2024 by Frankie Gleason
Awesome place but they need help product on pallets all over the floor.. no items stocked on shelfs
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January 2024 by Snicker Lynn
Today was my first visit to this store because I wanted to price compare with my other pet supplier. Not only were they much much cheaper but the customer service was exemplary! I'll be switching to Petco for all my fur baby needs from now on.
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January 2024 by Kev Devone
The associate in the fish department was very helpful. She was prompt and answered my questions I had about the selection of fish.
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January 2024 by Rosa Hocott
Charging for bags without letting customers know is not nice, Petco.Update: I appreciate the reply from Petco, and I am in agreement with the option to get a plastic bag or not. Just let us know of the upcharge to make a knowledgeable decision. In this case, we bought frozen food for the fish tank, so we didn't want it to melt or drip in the car.
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January 2024 by zachary heidenreich
Always polite and helpfull and in an upbeat mood my pup loves his groomer
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December 2023 by Greg Willis
The staff was very friendly, and I had gone in to see if they could put out some flyers for a sale at my job. My coworker needed a dog toy. The layout was a bit weird compared to other stores I've been in, but he found what he needed. The biggest issue was the smell when we first walked in. Usually, I don't have that potent of a scent, but it was bad that day.
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November 2023 by Kristi Jordan
We recently adopted a dog during an adoption event at PetCo. Jon told us about a 30 minute master class he was offering that day to help with transition and answer basic questions. He was wonderful to work with and answered all of my questions. My biggest concern was introducing our new dog to our two seniors at home. He patiently walked me through the steps of a safe introduction and positive reinforcement. His 30 minute master class made the transition to 3 dogs a safe and positive one.
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November 2023 by Caroline Adams
I hadn't shopped in Petco in over a year, but after stopping in with my dog this afternoon, I was reminded why I hadn't been in so long. We came in to pick out some toys. The ones I picked up happened to have a 20% sticker on the price listed on the shelf. When we got to checkout, I saw that they weren't ringing up with the percentage off. I walked the cashier over to where it the sticker was, he agreed and told me that he would have to get his manager's approval. He goes over to speak to her and comes back to me and states that she won't honor it because "the sticker says until 10/31"...which was written in a 1 point font. This was an error entirely on the manager for not making sure the discounted price hadn't been removed (staying there for 2 weeks) but beyond the error, just poor customer service for not honoring what was advertised. I definitely won't be back to this location, or any other Petco for that matter, and will continue shopping at my preferred stores PetSmart and Chewy.
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November 2023 by Tangelia B.
First of all, the blatant disrespect was absolutely disheartening. My pet had a 9:30 am appointment this morning so we arrived around 9:15. We were the only people in the grooming section when a young lady greeted us. I acknowledged her and was looking through my phone to locate my pet's vaccination records. She advised that my groomer was in the back and she would get her. The groomer/manager Autumn came out and advised that she would have to cut my dog bald. It is cold and rainy out so I protested and instructed that I do not want my dog to be cut bald due to the weather. She advised that she was going to because of her coat. Again, I stated that I wanted her cut a place up from bald due to the condition and weather and I do not understand why I can't get what I am asking for when I am a paying customer. Autumn continues and so finally I stated go ahead and placed my pet on the counter for her so that she could grab my pet and James who I wasn't even booked with comes over and stated they were refusing to serve me because I had an attitude and I was accused of animal cruelty because my dog hair was a little matted. First of all, I never abused my dog and I am pissed that I was accused of something as such. Petco will never get my business again and BEWARE, DO NOT TAKE YOUR BELOVED PET HERE! I contacted corporate as well and filed a complaint on Autumn and James.
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November 2023 by Theodore Melton
We had our two dogs get a wash and nail trims. The ladies that provided service were great, and I got the appointment with only a one day wait. For our Labrador and Chihuahua, the total cost was $88. We did tip for their service. The app is great for communication, and they reach out using both texts and emails. A great experience.
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October 2023 by Amber Edwards
My 85 lb German Shepherd is very nervous when it comes to getting his nails trimmed secondary to all the sounds and overall process. I’ve been told in the past that he’s only able to have them “clipped” because he won’t sit still long enough for the dremel. Which is fine and is what it is. Well I’m pleased to say Tiffany K proved that wrong today. She was so kind and patient with him. She was able to keep him calm and used the dremel without a problem. Her care made all the difference. We will be using her exclusively in the future! Highly recommend.
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October 2023 by Ashley Daniels
I went in today to purchase a hamster. Just shortly after opening. First, the lights weren't even on in the store. Their truck had just came (I'm guessing) and there were pallets and carts everywhere. It's a good thing I didn't want to look at anything. I only saw one associate working. It seems she was possibly a manager, cashier, and helping with the pets. She was clearly agitated at having to be there in the first place. I waited while she checked out a customer. When it was my turn, I said I need help with hamsters. She said something like "Oh my God I new you'd say that". She was frustrated I could tell. However, I've been a customer service manager for 8 years now. I understand being frustrated. There's no need to take it out on the customers. She made the comment about her being older when typing in my number... if you can keep up, maybe retail isn't for you. No need to be so irritated. She definitely needs customer service skills. The store needs more employees working. Perspective is everything. The lady that helped me, her name was Janene. Not likely coming back to this location, especially if I have to deal with her again.
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September 2023 by Megan Rapachietta
EXPENSIVE TO SAY THE LEAST. Only shop here when I’m in a bind. Firstly, there was no one working in the store at the front or near the front area for a while until someone started yelling, HELLO DOES ANYONE WORK HERE. There were roll carts everywhere that needed to be unloaded making it difficult to walk around. Luckily I didn’t need assistance but I’m sure the one cashier working has plenty of time to run back and forth the store. GET MORE EMPLOYEES. The fact I came in and spent $166 on 1 bag of items is disgusting that you cannot staff your store. I won’t return ever. I feel sorry for the girl as you could tell she was very overwhelmed.
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September 2023 by Kalpana Vemulapalli
Yolanda did the grooming of my dog on 08/29/23. She poked his right eye with a sharp object. When I picked up my dog, I asked what happened. She said it’s been there when I dropped which is a total lie as I pay close attention to my dog and I’ll know if anything like that happened to him. She took the help of front desk guy to say yes to what she lied about. My dog couldn’t open his eye for two days which scared me. He has been on antibiotics since last 10 days, still cannot open his eyes now and then. Enclosing the pictures from today. It would have been nice if she at least admitted her mistake. My poor dog suffered because of her. Never to this grooming place again as my dog’s safety is more important to me.
