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January 2023 by David C
I’ve been using this shared branch for 8 years and the employees are beyond friendly and engaging every time I visit. The drive-thru moves very quickly also!
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June 2022 by Scott Mcclellan
Always friendly service in Concord, NC
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January 2022 by Jae
Today, I visited the Branchview Location to make 2 simple transactions. The teller took like 30 mins to help me. I gave her my information which included my I.D. and my 2 different membership account cards. The rude teller then tells me that she needs my membership info after I gave it to her like 30 mins ago! I then tried explaining to her that she has my info! The teller then asks me for my I.D. again after she sent it back to me through the automatic system. If you are going to have clueless tellers then they should have assistance with them at all times! I only wanted to do a withdrawal and a deposit. Please, avoid going to this location! I always have the worst experience, but this just too the cake today on 8/4/21. No member of management even cared to address this issue. I honestly felt racially profiled today and will try to reach out to upper management with their poor communication skills, lack of urgency and not being able to keep up with customer important information. The rude teller never apologized at all and tried to dismissed me after waiting in the drive-thru line forever! I was given an extremely hard time for no reason! Take your business to Mulberry Church Rd Nova Credit Union!
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August 2021 by Jacquetta Mungo
Today, I visited the Branchview Location to make 2 simple transactions. The teller took like 30 mins to help me. I gave her my information which included my I.D. and my 2 different membership account cards. The rude teller then tells me that she needs my membership info after I gave it to her like 30 mins ago! I then tried explaining to her that she has my info! The teller then asks me for my I.D. again after she sent it back to me through the automatic system. If you are going to have clueless tellers then they should have assistance with them at all times! I only wanted to do a withdrawal and a deposit. Please, avoid going to this location! I always have the worst experience, but this just too the cake today on 8/4/21. No member of management even cared to address this issue. I honestly felt racially profiled today and will try to reach out to upper management with their poor communication skills, lack of urgency and not being able to keep up with customer important information. The rude teller never apologized at all and tried to dismissed me after waiting in the drive-thru line forever! I was given an extremely hard time for no reason! Take your business to Mulberry Church Rd Nova Credit Union!
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February 2021 by Jeff D.
Absolutely The most unprofessional financial institution I have ever had to deal with in my entire life. They will hard pull your credit without consent. I simply called to ask about an offer I was told about. Get some information as to what the deal was and what was needed to see about changing lenders. The next day I got a notification that they had pulled a hard credit inquiry without my consent. Be careful dealing with this place they will screw you over and lie to you about why they did it !
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May 2020 by Chrissy R.
Great credit union with awesome staff! A great local financial institution who goes the extra mile for their customers.
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January 2020 by G W.
First visit to a Nova credit union - this location in Concord. I only needed a large bill broken down and offered (valid) ID. They refused because I wasn't a "member.". IF I ever considered joining this bank I never will now and if anyone brings it up in conversation, they won't ether!
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December 2019 by Walter Gulfield
Karen is always has a smile on her face and a great personality, I look forward to seeing her when doing my banking!!!
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November 2019 by Sherry Simpson
Phone system is very poor. Cannot reach my local office direct. And have to jump through hoops when you travel!
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August 2019 by cassandra mauras
They take their time to help you and sometimes you have to force them to help to find out at the end it’s a NO!!!! They are quick to take your money!!!!
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August 2019 by Stevie Sherwood - The one and only!
They have a very friendly staff. I live in Tampa and they are linked to my credit Union there. The staff are very helpful and made me feel welcome and even excited to see me. I am thinking of opening an account here at the local branch in Concord. I don't want the big bank practices, fees or horrible tactics so I stay with credit Unions. Thank you guys for making me feel at home.
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July 2019 by Karen Hunt
Greeting of Friendly staff as you walk in. Tellers treat you like Family- Happy to help with any of my needs. Awesome to join a Credit Union just living within a 50 mile radius. And Free popcorn on your way out.
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July 2019 by Brittany Allison
I enjoy banking here at the Concord Branch. It is always a quick and easy process and the staff are friendly. I notice constantly that when I am in the branch they call their members by name upon entry into the branch.
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July 2019 by Bianca M
One the best credit union. The staff is wonderful and friendly and super nice.
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August 2018 by Afro-Cuban Agassi
If you keep charging $5 a month for a checking account. People will continue running away from you like you guys are lepers.
