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May 2024 by Theo Craig
Excellent customer service. Lena was awesome and was able to order me a few pairs of 9060s I have been wanting. Will definitely come back
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May 2024 by Mostafa Hammad
Upon entering this store, I pledged to exclusively wear New Balance attire; anything other than New Balance is simply not for me.
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May 2024 by Razan A
Great customer service and experience!
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May 2024 by Erick Zapata
Clean store and friendly staff. Definitely recommend stopping by and checking them out!
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March 2024 by Jack Glunt
Went in to purchase another pair of 1080 style shoe. I walk every day and absolutely love them. Kaylee helped me find them and informed me that this version of the 1080 was ending and a new 1080 model was in production. They were on sale and I purchased 3 pairs of the current 1080 version. Kaylee and the staff at this store have always been helpful and knowledgeable. The product is wonderful, but it is the helpfulness of the staff why I will only purchase New Balance at this location.
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March 2024 by Rhonda G
I went into the New Balance store looking for a shoe that would give me added support and comfort due to a plantar fasciitis flare up I had been experiencing. The customer service was amazing!!Kaylee was full of knowledge, showing me all different options allowing me to not only pick the best shoe for my feet but also found me the best sale price options. I truly appreciate her going above and beyond all CS expectations!! New Balance will most definitely be my go to store for my foot needs!! Thanks again Kaylee, Jadore and Andy for a wonderful experience!!
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March 2024 by Luke
The employees at this store were extremely helpful. Kaylee, Jadore, and Andy spent a lot of time answering questions as I tried to find shoes that were comfortable and would provide support all day. Moreover, they made sure to check online pricing and sales to ensure I got the best value on my shoes. I will definitely be back at this store for my next New Balance purchase.
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March 2024 by Martin Hauser
Found the same shoes on Amazon for $30 less. Inflation is not there fault for a mall store.
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August 2023 by L. A.
Always A great sale happening. Just have to look for size....
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April 2023 by Neely Thomas
Super helpful employees. Several employees working to ensure great customer service. Was asked by a couple different people if I needed any help.
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January 2023 by MaKayla Matheus
Samantha at the Concord Mills Store is outstanding. Her professionalism and follow up are flawless. I had an issue. She was open and honest about the details surrounding my issue and acted quickly. She did everything exactly as she said she would. I will definitely be returning many times to come.
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January 2023 by Jessica A
Staff was nice the shoes I wanted I still ended up having to purchase online.
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May 2022 by Patricia Rivera
Finally found sneakers i needed awesome love it ❤️
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April 2021 by Lisa McCorkle
We went in the store 12/5/20 a Friday evening. The gentleman helping us was so patient and was just awesome at helping with our three kids who needed special help and attention. He went above and beyond to make sure the kids shoes was right for each of them. We left with three super happy smiling kids. It was a wonderful experience and we will definitely be going back.
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June 2020 by Laura Adams
Awesome service and great selection! Staff - especially Samantha - are welcoming and helpful. She helped me pick out a perfect pair of running shoes. Stop in and ask for her to help you find whatever you need!
