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December 2023 by Sharon Gomenis
Always great to do business with Michael’s , they always have what I need. Enjoy how easy the self checkout kiosks are, simple transactions.
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December 2023 by Lin J.
No crochet yarns, no patterns, no help. Left carrage there. Tried Walmart. Same there. If i could do less than 1 I would have for both st!!!
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November 2023 by Alex Justus
Extremely frustrating that the store policy wouldn’t allow them to price match the 50% off frame price online in store. I ended up buying the frame “online” for in store pick up to get the lower price. Thankfully your excellent associate, Kenny, who I had spoken to before went out of her way to quickly pull my order and found me in store so I didn’t have to wait. Excellent customer service. :)
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November 2023 by Mary Bellard
I love Michaels. That said, this wasn't the best experience. Used a reward voucher to purchase a very small item before Thanksgiving. went to pick up,6 days later and it had been restocked and voucher "expired". My fault for not reading the fine print, but they spoil us so much, I was in shock when I wasn't allowed to get the credit anyway.
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November 2023 by Eleven S
While Michael's does have home decor items, it maintains a focus on arts and crafts. This Michael's is clean and well-organized. The employees are polite and helpful.
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October 2023 by Seddrick Holder
My experience today wasn't nice or friendly. Zero bagges for my stuff I bought today. The supervisor today wasn't nice or friendly. I spent $127.00 today was going spend more. Was going spend more. Someone put the wrong flowers at the wrong price point. Instead of going ahead, sell me all those flowers, which was only 3. Had to prove someone placed them at the wrong price point. Loss sales and a good customer.
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October 2023 by nancy zethof
Nathan and Dorothy are wonderful. Extremely helpful. Will definitely go to Michaels again!
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September 2023 by evan roche
I left Michael’s Custom Framing yesterday quite disappointed. I went in because I wanted to change out the outer matte for a pair of art prints (12x12 each) that were framed together at a different Michael’s. I was told that service wasn’t covered by their 70% custom framing sale. I was also told that my normal rewards member discounts couldn’t be applied to custom framing jobs. I was quoted $200 for the matte replacement. Out of curiosity I asked for a quote on building the same piece from scratch with a new frame, two mattes, masterpiece acrylic and labor. That was only about $300, which struck me as wild.The young woman who helped me was very nice and helpful with color selections, but after 2k+ worth of framing I’ve had done at various Michael’s locations, this was the push I needed to start at some locally owned frame shops for price & quality comparisons in the future.
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July 2023 by Vickie Pagoota
Has great selection of yarn but few skeins in selected types
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July 2023 by Terry W.
7/13/23 - Concord, NC location - I had placed a order online through their website. It was a number of one particular item. I arrived five minutes before opening. I wanted to check the inventory of the item I had purchased online, to see if I could make a additional purchase of that same item, in another size. Inventory was extremely low and the size I wanted was completely out. So, I went to the cashier and informed her I had placed a pickup order online. After sometime, an employee brought a single bag with one item inside. I informed her had placed an online order for more than one item. She insisted that that was all she was seeing, I must have made a mistake and order less than I thought or I had ordered it through another store. I place orders online for pickup and/or delivery 90% of the time; from any establishment with online or delivery services. I did a pickup at "Michaels" that day, because I need the item right then. I know what I ordered. Later another (helpful) employee came to the rescue. I don't know if she was the manager or not. And the same time I missed two calls from "Michaels" and later I saw and email stating that the rest of my order was to be picked up at another "Michaels" store twenty-four miles (Matthews) from where I was and twenty-seven miles from where I came from. ARE THEY FOR REAL?! So, they have you driving all around Charlotte, and the surrounding areas to complete an order you thought was at one location!! Then you're confronted by a rude employee who doesn't even know the policies and procedures of a company she works for!! She wanted to blame the customer! I will not EVER order online for "Michaels" again!!!7/18/23 - I noticed three charges on my bank register from what was to be a simple return! I waited a total of 16.11 minutes to speak to a representative. And an additional 18.31 minutes working with the representative to hopefully get it resolved. It will take another 3-5 business days to see any results. Why was my card was charged in excess, in the first place, is beyond me. How can these type of stores stay in business with this type of incompetence, is also beyond me.
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May 2023 by anthony moragne
Great experience with lots of great items. Staff was professional and helpful.Thank you
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April 2023 by Jennifer T.
Love me some michaels!! And this location is no different. The large selection is very nice and the staff is knowledgeable enough to help you find what you are looking for. Some of them even enjoy crafts themselves so it is nice to talk about projects. Solid Michaels spot I would revisit !
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March 2023 by Dennis
recently visited Michaels and I have to say, it was a good shopping experience. The store had a wide range of arts and crafts supplies available, and the prices were quite reasonable.The store was well-organized and clean, which made it easy to find what I was looking for. The selection of products was impressive, with a variety of supplies available for a range of art and craft projects. The prices were also quite reasonable, which made for a great value for the money.One of the standout features of Michaels was the friendly and knowledgeable staff. They were able to provide recommendations and answer any questions I had, which made for a more personalized shopping experience.On the downside, the checkout process could be a bit slow during peak hours. However, the great selection of products and friendly service more than made up for this minor inconvenience.Overall, if you're looking for a great arts and crafts supply store, Michaels is definitely worth checking out. The prices are reasonable, the store is well-organized, and the staff are friendly and helpful. I highly recommend this store to anyone in need of art or craft supplies.
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March 2023 by Lauren Lawrence
I sneak into Micheals to get a one of kind candy! Love this location always well stocked and everyone is so friendly
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March 2023 by GS
recently visited Michaels and I have to say, it was a good shopping experience. The store had a wide range of arts and crafts supplies available, and the prices were quite reasonable.The store was well-organized and clean, which made it easy to find what I was looking for. The selection of products was impressive, with a variety of supplies available for a range of art and craft projects. The prices were also quite reasonable, which made for a great value for the money.One of the standout features of Michaels was the friendly and knowledgeable staff. They were able to provide recommendations and answer any questions I had, which made for a more personalized shopping experience.On the downside, the checkout process could be a bit slow during peak hours. However, the great selection of products and friendly service more than made up for this minor inconvenience.Overall, if you're looking for a great arts and crafts supply store, Michaels is definitely worth checking out. The prices are reasonable, the store is well-organized, and the staff are friendly and helpful. I highly recommend this store to anyone in need of art or craft supplies.
