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December 2023 by Lin J.
No crochet yarns, no patterns, no help. Left carrage there. Tried Walmart. Same there. If i could do less than 1 I would have for both st!!!
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July 2023 by Terry W.
7/13/23 - Concord, NC location - I had placed a order online through their website. It was a number of one particular item. I arrived five minutes before opening. I wanted to check the inventory of the item I had purchased online, to see if I could make a additional purchase of that same item, in another size. Inventory was extremely low and the size I wanted was completely out. So, I went to the cashier and informed her I had placed a pickup order online. After sometime, an employee brought a single bag with one item inside. I informed her had placed an online order for more than one item. She insisted that that was all she was seeing, I must have made a mistake and order less than I thought or I had ordered it through another store. I place orders online for pickup and/or delivery 90% of the time; from any establishment with online or delivery services. I did a pickup at "Michaels" that day, because I need the item right then. I know what I ordered. Later another (helpful) employee came to the rescue. I don't know if she was the manager or not. And the same time I missed two calls from "Michaels" and later I saw and email stating that the rest of my order was to be picked up at another "Michaels" store twenty-four miles (Matthews) from where I was and twenty-seven miles from where I came from. ARE THEY FOR REAL?! So, they have you driving all around Charlotte, and the surrounding areas to complete an order you thought was at one location!! Then you're confronted by a rude employee who doesn't even know the policies and procedures of a company she works for!! She wanted to blame the customer! I will not EVER order online for "Michaels" again!!!7/18/23 - I noticed three charges on my bank register from what was to be a simple return! I waited a total of 16.11 minutes to speak to a representative. And an additional 18.31 minutes working with the representative to hopefully get it resolved. It will take another 3-5 business days to see any results. Why was my card was charged in excess, in the first place, is beyond me. How can these type of stores stay in business with this type of incompetence, is also beyond me.
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July 2023 by Jenni Jones
I’ve always loved this store. They have everything I need and then some.
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April 2023 by Jennifer T.
Love me some michaels!! And this location is no different. The large selection is very nice and the staff is knowledgeable enough to help you find what you are looking for. Some of them even enjoy crafts themselves so it is nice to talk about projects. Solid Michaels spot I would revisit !
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April 2022 by Rusty J.
I have always liked Michael's. This location used to be AC Moore. It is pretty similar inside. The store is convenient and clean. The employees are friendly. I went in for a few colored Sharpie ultra fine markers and was able to dash in and out quickly. I like having a Michael's in the area.
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June 2021 by Lisa K.
Prices are horrible compared to AC Moore It a pretty store but no cashiers and the products are not comparable to AC Moore. It's actually a bummer it's the only craft store around - Hobby Lobby will get my business except on Sunday
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February 2021 by Bill W.
My wife was in the Concord Mill area and she had heard about a new Michael's going into the old AC Moore location. Not open yet but we were going back a couple of weeks later for our 2nd Covid Shot at Charlotte Motor Speedway on Feb 12, 2021They were finally open but that does not help much.Store is nice and bright and well stocked any my wife was able to find the items she wanted in rather short order.She proceeded to check out and she was either #11 or #12 in line with only one check out station open. Other Michaels will bring in additional cashiers to keep the lines moving but that never happened.After about 10 minutes and finally moving up to probably #6, my wife put her items she wanted to purchase back and left the store.We will give them another try sometime in the future but with Michael in Mooresville and other nearby towns, not much incentive to visit this one again unless we are going to someplace else specifically.
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February 2021 by Maddie M.
Went here today. Omg it is such a great refresh to the old AC Moore! Everything was organized and clean. Of course, it may just be because it's new but I'm glad this mall is seeing good businesses come in. Lots of parking too! And I'm sure glad I now have a Michael's 10 minutes from my house. Time to spend all my money!!!
