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March 2024 by Jasmine Conners
Chelsea did an amazing job. I feel wonderful!
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March 2024 by KariAnne Sween
I had a 60 minute deep tissue massage with BeKnowledge, and he applied great pressure and had me feeling like a new person after just one massage. I will definitely be back. If I had to give a recommendation to Massage Envy as a whole, I would request that they provide their massage therapists with warm/hot massage oil/lotion as opposed to the cold. It’s not as relaxing.
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March 2024 by Cherry Arong
I always have my facial and massage in this branch, very nice personnel, good location too, close to other shopping center.
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February 2024 by Elizabeth Morales
Today I went to Massage Envy and I was very pleased with the service and professionalism of B knowHighly Recommend
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January 2024 by AMANDA WIRZ
The massage I received from this location had to have been the worst massage I have ever received, if that’s what you want to call it. For $85 I expect quality. I did not receive a massage but a very light rub down. I’m pretty sure she rubbed my scalp for 30 minutes and she fell asleep several times during my “massage”, dozing off with no movement. When they checked me out up front I asked them if anyone had ever mentioned her falling asleep during their massage and they responded with yes….. I am shocked that they charge people full price for someone who has obviously had other complaints and then tried to sell me a membership. lol, I will definitely not be back nor want a membership to somewhere that offers such poor quality and services. I never treat myself, but have been fighting migraines and decided to book a massage. VERY DISAPPOINTED AND WOULD NOT RECOMMEND THIS PLACE.
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November 2023 by J B
Something needs to be done about the management at this location. Friday was my birthday. My wife and I were scheduled for a 2-hour couple's massage. I got a text message saying that my massage was canceled because the massage therapist was sick. Which I completely understand and is not the upsetting part. The upsetting part is when my wife called to see what we could do to both still get massages, she was met with the rudest and most unhelpful management she's ever encountered. She was hung up on, yelled at, talked down to, continuously interrupted, and completely disrespected. Mind you, we are Massage Envy Members, not just some person with a walk-in appointment being unreasonable. We had this appointment on the books for over a month.The Concord location would do absolutely nothing to help. So my wife called our home location where we originated our membership, and they bent over backwards for us. Between South Park and the Mooresville location, they were able to fit us in that day.What upsets me the most is the manager at the Concord location had the audacity to tell us we couldn't use our monthly appointment at another location because we didn't "Cancel it correctly". When we called another location, we learned that was an absolute lie about how the membership and canceling an appointment works.When I asked her for the District Manager's contact information, she gave me the wrong email address. Thankfully, the other locations were kind enough to provide me with the correct contact information.This was supposed to be a day where we relaxed and pampered ourselves. A wonderful day to celebrate my birthday.... so Massage Envy, tell me why.... why did my wife call me crying after dealing with your location?This is absolutely unacceptable. You are hurting your clients and your employees by acting this way. We will NEVER return to your location. I'd rather drive 40 minutes out of my way than deal with this again.
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November 2023 by Latoya Litaker
Polite friendly staff with excellent service!
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October 2023 by Nancy Ballard
I was truly expecting with this being a franchise massage company that the quality and cleanliness of the place would be better than it was. I truly regret my husband spending money on a gift card for this location and me having to use it. I will definitely be reaching out to corporate as this was absolutely disgusting. Lotion, dripping off of the wall like it was paint pouring down it. What appears to either be mold or paint on a wall (who knows as I didn’t get that close). The nastiness with the bed’s mechanical parts that I noticed right off the bat when I laid my head on the headrest. One picture will show the caked on amount of dust on a wall that someone attempted to clean yet they obviously were not tall enough to clean the entire wall.
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October 2023 by Sydney Carrillo
Krissy is the best!!! she does my chemical peels and today I got an oxygenating treatment I loved it this place I recommend eyes closed been coming here for 6 months and never had a bad experience they give the best facials and massages.
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October 2023 by Barb K
I normally only give positives reviews, check out my review history, but this time I’m so disappointed I can’t let this go. I originally gave 1 star but upped it to 2 because the facial wasn’t really bad, just cut very short! Unprofessional and misrepresentation of service. Would not recommend! I scheduled a 60 minute facial, arrived early to fill out forms as instructed and finished the forms several minutes before my appointment time. I was taken back at least 15 minutes after my scheduled time by Sydney, the esthetician with no explanation. Things happen that cause schedules to run behind so I didn’t mind waiting. This didn’t bother me but having my appointment cut short did! I was given 35 minutes of actual facial time (looked at the digital clock by my head at start and finish time.) She obviously cut my appointment short to get back on schedule. I have had several facials by other estheticians, not Massage Envy, and this one was not up to the quality or standard I expected, because I was not given the full time. The treatment I did receive was okay. When I asked the office staff why my appointment was shortened at checkout I was told their policy is 50 minutes actual facial time so the esthetician has time to consult and allows for dress time even though receipt says 60 mins. I looked it up and this is the franchise policy. However, my appointment did not follow this policy. I called later and asked for a manager, was given Ashley. I was then told 45 minutes actual facial time, still longer than I received. She did not seem to have customer concerns as a priority during the conversation.
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September 2023 by Christina Edney
I just got a massage from BeKnowledge… best massage I’ve ever had! It was the perfect blend of massage/light stretching. 10/10 recommend. I somehow feel relaxed, but also that I could run through a brick wall! ?
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September 2023 by Darryl Johnson Jr
On this past Monday, September 4, 2023, I booked a 60 min massage for my wife for today at 3pm at the Massage Envy Concord location in NC. According to the website it stated the massage would be $85. I called on yesterday September 5, 2023 and spoke to the manager by the name of Bre to switch it from my name to my wife’s name because it was for her. Bre asked me what is my wife’s name and contact number. I gave her both per request and she stated ok she is all set for Wednesday, September 6th at 3pm. On today my wife contacted me immediately after the massage and said the total was $145 and I told her that is incorrect because on the website it says $85 and when I called to switch the name over no one stated the price would be more that what was listed. I immediately asked to speak to the manager and she stated it was because my wife had been at this location in the past 3 months so it goes up automatically. I explained to Bri I was not made aware of this and she stated the only way I would have been made aware if I asked. I asked her how am I’m supposed to asked for something if it was not on the website or even told to me? I never got an response. According to my wife who was present at the Massage Envy stated Bri admitted that there was nothing on the website about the price will increase if you been at a massage envy more that once in the past three months. I am highly disappointed how this transpire only because of lack of communication and honestly and feeling like I was scammed.
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August 2023 by Brittany
Staff was friendly and atmosphere was nice. Be Knowledge completed my massage and was AMAZING! My massage was long overdue! He made sure to address my areas of concern, was respectful and considerate of the pressure. Highly recommend this location...didn't have any concerns.
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June 2023 by Christine R
I have been a member of Massage Envy since 2015. I've been through a lot of staff changes and many different massage therapist. I luckily found the best therapist ever, Ms Karen. She is amazing! She listens to issues and does her very best to really make an impact on them. Ashley in the office has always been nice with a smile on her face. Always willing to take the time needed to book out the months and months I schedule out. I am thankful that I've found a great place to go with employees who care.
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June 2023 by Kim Barnhardt
The gal at the front desk in the picture ( I got this picture from another post, I don’t know her name) is so fantastic! She’s always smiling and greeting people with a pep in her step. She’s literally a breath of fresh air. My massage therapist, Christian, is great also. Don’t ask for deep tissue unless you mean it! He’s fantastic!
