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March 2024 by Mike Hambly
Service was outstanding, the representative took care of everything in a timely fashion, listed to my needs and was very friendly during the whole process. I am older and use a walker, glass frames were brought to me so that I would not have to walk that far and was able to concentrate on what I was doing and needed. I would give higher rating if were possible.Very, very pleased ?
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March 2024 by Sarah Verovich
Alan was so helpful and patient with me. I changed my mind a million times and I appreciate his understanding. Lucia has helped me so much she has a great eye and listens, I have a hard time picking out frames it’s very frustrating and to be honest I don’t really like help no one really finds me frames I’m interested in from past experiences I’m used to spending hours trying on so many and feeling frustrated. She came up right away to help, I showed her an old pair and literally every choice if not the first choice she brings me hits the head on the nail perfectly I wasn’t planning on buying a new pair I just wanted to swap old lenses but the pair she picked out was so perfect I couldn’t say no !! Can’t wait to get it I appreciate you both Alan and Lucia were excellent!
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March 2024 by Julia Taylor
Wonderful experience with the staff and personnel, however their prices are High !!!!
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March 2024 by Tyra M. Parker
Ordered a pair of eyeglasses on 2/6/24. 1. The frames were lost. 2. My prescription was not correct. 3. The axis was off (if I recall correctly). Eyeglasses were not delivered until 3/18. The turnaround time LensCrafters states is - 7 - 10 days. I requested a credit for the inconvenience. Gary & Laura in Regional Office did not think a long time customer (my family no included) rightly earned a credit more than $100 for the delayed delivery, 42 days. Wow. This is the last year my family orders from LensCrafters.
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February 2024 by Kong Vang
Holly (591663) was very helpful, informative, and provided unparalleled customer service. Amazing experience. Best ever!
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February 2024 by Jody Morgan
Polite and knowledgeable staff. Manager on hand was phenomenal in helping with an issue with my current glasses while waiting on my new ones to come in. Great experience.
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February 2024 by Kiki Noble
Michael was absolutely GREAT! Took his time making sure that everything was taken care of for me. LOVED the dad jokes lol I know he keeps his coworkers laughing all day! Wanna experience great customer experience go see Michael, you won’t regret it!
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January 2024 by Naufrage Maragh
Michael was wonderful help
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January 2024 by Medard Manuana
Excellence from everyone I have dealt with the LensCrafters. Dani was fabulous, patient, and professional.
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January 2024 by Antonio Aguilar
100% recommended, even though my English is not very good, they made an effort to help me and give me everything I needed.
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January 2024 by Ebony Williams
I've had a lot of bad experiences at low budget frames places that accept my insurance. They act as if they are doing me a favor as if they're aren't other places where I can spend my hard earned money. Today I purchased frames for myself and my son with Jenny. I went to this LensCrafters because I had a great experience with Lucia who assisted us when my daughter purchased her frames in August. I can't express how much appreciated all of the staff at LensCrafters Concord Mills today. Thank you for your care and attention. To the store manager Alan, it's seems you have a great team, please don't change a thing. ? unless it's raises in pay ?
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January 2024 by rahul sampath
Lindsey was great! Went there to repair my old pair of Ray Ban’s- did it in no time and didn’t even charge.
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December 2023 by Rohit Singla
The sales person, Jenny, was mean, rude and aggressive. A bad experience.
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December 2023 by David Talbott
Kim and Michael were some of the most helpful people we have ever experienced at the Concord Mills LensCrafters.Michael stepped in to help my wife pick her sunglass frames while I was getting fitted for my glasses. Brave man.Kim shared her insights on how the prorgressive lens with sunglasses might fit better if primarily used for driving.I have to say WOW and KUDOS to both Kim and Michael, who knew getting glasses could be enjoyable.
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November 2023 by Ana Terman
Watch out for price increase! I asked for the same lenses I got at a different lenscrafters last year. I was told it was the same lenses, but somehow the price was $200 more. When I asked about the price increase I was told by the customer sales associate that prices were just higher this year. I asked for a breakdown turns out they added a warranty without my consent. When I looked at the breakdown from my vision insurance they also added tier 3 for the anti-reflective instead of the tier 2 that I had last year. I ended up paying more out of pocket for changes that I never wanted. Will not be coming back!
