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September 2023 by Alexis Freeman
Rachel was amazing and so patient and Morgan was so professional and friendly, they made the experience of buying my wedding band a breeze!
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June 2023 by Courtyard Charlotte Concord
I came in to upgrade my wedding rings during a Diamond event! Morgan and Tara were amazing! They were able to help me find the perfect stone to upgrade my existing band and I’m extremely pleased with my experience!
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June 2023 by David Smith
Came in to get my daughter's ears pierced. Very friendly staff tgat was great with kids.
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May 2023 by Kiara Scott
Farah was so helpful! Definitely very patient and great customer service skills.
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April 2023 by Tammy Jordan
I went to Kay Jewelers today to get a diamond bracelet repair and a lovely young lady named Maycee waited on me ! During that time she showed me several rings in the store but the style wasn’t right… She was very confident that Kay’s rings online would have the exact ring I described to her! Maycee was very professional and patient during the online search! She showed me the pretty Blue Sapphire with Diamonds that had a pear shape design with the yellow gold band I was looking for within minutes! I had to get it! I walked out very pleased! All I have to say Kay Jewelers has a gem of their own working there as well!!
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February 2023 by Alan Miller
Do not let them send your ring out for repair. Their repair shop sized my wife's ring 4 sizes smaller when they weren't supposed to. They were only supposed to replace a stone. Then it got sent back to make it larger, and it came back all distorted and uneven. Then it got sent back again, and it came back missing stones, grind marks on it, bent, and sloppy welds. Then it was the wrong size again. They destroyed her ring. It got sent back again, and truthfully, I have no faith in it ever being right again. This is a discontinued wring and a mother daughter match set. Can't be replaced.
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January 2023 by Crystal Patterson
Unacceptable return policy. Received a gift from my son . Drove all the way to return with the payment method and was told the card number s had to match. HOW ? If he paid with his Apple wallet. I explained to the clueless rep it a virtual number given and had the actual physical card use to pay for the item. I wasted a trip and gas’s just so my son can go there to show a virtual card number . Never again will I spend any money with this company. And here I was optioning to look for something to exchange on the website. No thank you
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December 2022 by Sydney Eitelgeorge
The ladies who work are phenomenal. I brought my engagement ring in to get sized and they couldn’t find me in the system and they had everyone over trying to figure it out. They are so nice and super helpful. I definitely recommend this location above all others!
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November 2022 by Monique Dockery
Took my 6 year old in to get her ears pierced. She was a little nerves but they made it a great experience for her.
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October 2022 by Zack Milo
Super helpful staff, everyone was very kind and provided great service on a purchase and a repair.
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September 2022 by d lang
ms cheryl did a awesome job and shes the one to go to!!!
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January 2022 by Cole Thomas
Went in for a necklace for an anniversary and Jennifer spent time with me selecting just the right chain and pendant to meet my needs. She was informative and friendly and an absolute joy to work with and at the end of our time together i left feeling confident that i had made the right choice. Just a few days later and my boyfriend was in love with it!!! Thank you Jennifer for your time and knowledge, you truly made a first time jewelry buying experience the best it could be!!
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September 2021 by Straight couponing Sierra
New wedding ring I purchased for my wife had a diamond missing when I brought it back they said they couldn’t refund my money cause I paid in cash and they’d have to either send a check from corporate OR give me a ring from another store … completely unacceptable. If you accept cash you need to be able to refund cash .
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September 2021 by Toni Cristinzio
The ladies there are so nice! They didn't make me feel pressured and I was able to find the wedding band of my dreams with their help. They also made sure it got here in time for my wedding. Kayla, you're the best!
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September 2021 by Francisco Varela
Horrible service emailed me my order was ready for pick up it wasn’t ready not to mention they didn’t have half of it and the so called manager didn’t even bother to accommodate with another one. Ridiculous.
