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September 2024 by Craig Miller
Made a reservation and showed up early to pick up the vehicle before close. NO ONE at the location, additional people waiting at the door. Some poor woman was dropped off at the location thinking she was going to be able pick up her vehicle. This was an extremely poor showing of how y’all conduct business.
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September 2024 by Troll Magnet
These people charge me and the insurance for a rental. They scamming and couldn't explain the charge. I think they put the money on they broke coworker card. Stay away. The employees look really young too?????????????????
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August 2024 by Mike Britt
Made a reservation, called them ahead of time to pick me up since they are a HLE store. I was told they would send someone. Store closed and they sent nobody. I was left stranded and Hertz Customer Service could not do anything since the store had closed. The manager was not on duty that day but I will be discussing with him about this situation.
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August 2024 by Suzy Campbell
John (Manager) Hertz Concord saved the day!!!!
I reserved a vehicle online for Hertz N Tryon location on June 15 for pickup on July 23. I come at 9am to pick up vehicle and was told no car is available and that I would have to wait for a car to be returned or go to another location. Without assistance from HERTZ N Tryon to resolve issue I called Hertz Concord and explained situation. John (Manger) Hertz Concord immediately saw my reservation and told me that he has a car ready for me to pick up right now. Thank you John for de-escalating an issue that could have been prevented.
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August 2024 by Carolyn Belts
They charge me for rental when insurance supposed to pay.. they didn’t return my call to resolve the matter after they said
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July 2024 by Eric Deitrick
I talked to Nate to make my reservation. When we arrived to pick up our rental,Nate was expecting us and had 3 choices of vehicles to see what worked best for us. He had us in and out in a short period of time. They were cheaper than Enterprise for the same vehicle. I will definitely deal with Nate again and recommend them to others who need to rent a vehicle.
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June 2024 by Kimberly Mills
I felt racially profiled! I don't care to ever do business with this particular Hertz again!
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June 2024 by Leigh G
When I rent cars from here they have a little smell and they left a toy in my last Rental Car
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May 2024 by TaKenya Hampton
Went to pick up my rental car today and dealt with I believe his name was John (the manager). When I first walked in he was on a call finishing up but didn’t acknowledge me. But he finished in about a minute so no biggie.
But then when he went to handle my reservation he was so attentive and kind and I realized that he just used situational judgement in that case but he definitely understood the customer service assignment.
I accidentally booked and electric car and he made the change without it feeling like an inconvenience and heard my concerns.
Even shared some cool details about the area. Please to eat.places to take kids. Etc.
Definitely a great experience.
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May 2024 by Brandon Bates
Made a reservation this morning and it said to come pick it up at 6pm today and everything was set and when I got here was told everything was sold out.Terrible way to run a business and now I'm screwed.Never use Hertz it is not worth it
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March 2024 by Deidre Mazze
The guys at the Hertz on Concord Pkwy. are amazing. John and JB (I think) were so nice and after my insurance adjuster and myself had a bad interaction with enterprise they came to the rescue. Despite being insanely busy they were polite, professional, friendly, and helpful. I rented a Malibu which I drove for 10 days with no issues at all. It was clean, had gas, and smelled good. I really just wanted to say thank you!?????
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February 2024 by Concerned Citizen
If I could give this place “0” believe me it would have it. The rudest customer service unless you are there color. Also please be advised if don’t have a major credit card you do not get to rent from them… false advertisement!!
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February 2024 by William Waddell
It was horrible! I took an Uber there and they said no cars available. I made the reservation the night before through Hotwire.
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February 2024 by John Voncannon
It's great when your vehicle is in stock. Last visit, I had a vehicle reserved for over a month, and they still did not have one for me. Was forced to upgrade to something I didn't want. Support was no help as they refused to refund the difference.
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February 2024 by Gabriel Weatherly
WORST OF THE WORST. Awful Service, Unhelpful management.