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February 2024 by Margaret Moody
This Goodyear was excellent today. Due to debris on I-85 I ended up with a quickly deflating tire. I swung into this Goodyear as it was next to my workplace. It was late on Saturday but they never made me feel like it. The staff were polite, knowledgeable and quickly found the piece of windshield stuck in my tire. They had me in and out within an hour so I could get to my work. The cost was appropriate and they explained everything. I am so appreciative to have found a honest and pleasant place at a horrible moment. Thank you guys for the excellent service. You never know how much a smile and kind service makes a huge difference to someone in a panic. Thanks.
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February 2024 by bradley halton
Great service love my new tires!
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December 2023 by Tracy Hux
No problem with the oil change and tire rotation but be sure to get a price before handing over the keys. Called on Nov 30th and made an appointment for Dec 1st and got a quote. When it was time to pay, it was more than quoted. When I asked why, the answer was because prices went up Dec 1st. When I asked for the military discount, the answer was it's already been discounted. Live and learn.
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December 2023 by jayro de los santos
I visited [good year] for the first time as a customer. Unfortunately, the staff there had a negative attitude, which made me uncomfortable. As a result, I decided to take my business elsewhere for the sake of receiving better assistance.
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December 2023 by May A
Wanted me to get 2 tires replaced instead of just doing the alignment to keep them from wearing down more. I didn't want to pay ≈500 dollars for 2 rear tires. I went to Firestone and got 4 new tires and an alignment for 700. This place had kids watching loud cringy videos in the back leaving customers waiting at the front for minutes. Don't go to this mcdonalds of a car shop. The Firestone has real mechanics here, not little boys.
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November 2023 by Daniel G.
Had a wonderful visit today - it was so quick & easy! The Manager Michael was very friendly and helped everything go smoothly.
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November 2023 by Gary Lakey
Don’t go here! Michael the store manager was extremely rude and unapologetic. Said I could call to complain to corporate if I wanted. This facility could not correctly provide a wheel alignment. After I called back to get a refund, I was told there is nothing they can do. Don’t go here. Cost me $140.
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November 2023 by Gary L.
Don't go here! Michael the store manager was extremely rude and unapologetic. Said I could call to complain to corporate if I wanted. This facility could not correctly provide a wheel alignment. After I called back to get a refund, I was told there is nothing they can do. Don't go here. Cost me $140.
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October 2023 by Robert Dean
Called in and asked about an alignment, man went and talked to techs and they told him to have me come down and they would get me done before end of day. I show up and man behind counter tells me no come back Monday.
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September 2023 by Joseph A.
Over priced for all services. Did some repairs with out calling to verify. Why do they keep changing managers and personnel?
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September 2023 by Jeff Para
RUDE operators!! They tried to charge me $107.00 to mount and balance 2 standard size tires on steel wheels! These were tires and wheels I provided - and they were carried in! I went 4 miles away to Firestone which did it for $39 - under an hour as well! Please shop around before using these guys!!
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September 2023 by Robert Terakedis
My car battery died in the parking lot next door. The folks were super helpful and brought a battery jump box over to the parking lot to get me running so I could get groceries home. Appreciate the help and friendly attitude!
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August 2023 by Jennifer Ward
A week ago, my husband called and set up a time to come in yesterday for four new tires, and he was told they would order them and they would be ready. When we arrived, the gentleman my husband spoke to on the phone said they had not ordered the tires, and only two were in stock, and we were told that we could come back Monday instead. Completely unacceptable, unprofessional, and I am understanding why they have the lackluster reviews. Thankfully, Mavis on Concord Parkway saved the day, it was cheaper, and I would advise others to avoid Goodyear at all costs.
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August 2023 by Zanesha Carter
What is the point of offering appointment slots on the website if the shop does not honor them? I made an appointment for 4pm for a “tune-up”, showed up 10 minutes early and they told me that they didn’t incorporate my appointment into their schedule, the mechanic wouldn’t be able to see me today. It’s my only day off this week. If I had known, I would have tried another place earlier in the day.
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August 2023 by Todd Holiman
They cannot do State Inspection son any cars older than 2-21, yet they don't put that info out anywhere, including the Web site where one must specify year, make, and model to set appt. Useful like mammary glands on a male bovine!
