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March 2024 by David Dulin
Experience with Gerber Collision & Glass (Concord location) was first class. Savannah (front desk), Zayne (estimator), and Gabe (GM) demonstrated professionalism and client service excellence from start to finish. I was particularly impressed by their efforts to get me my car back on a Friday afternoon, when the work probably could have easily been pushed to Monday (causing me to pay rental car insurance over the weekend). I will undoubtedly go back to them if I have collision repair needs in the future.
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February 2024 by Steve Myers
I received a quote online and confirmed with a representative on the phone. I then got a text saying they missed me but they never called. I called them back and all the prices changed 3 more times and I was told the glass that was in stock wasn't really in stock and would have to be ordered. They do not honor anything they say and buyers should be very careful with this buisness.
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February 2024 by Sharis Smith
Scheduled a free estimate online and had my fiancé take the vehicle to the shop today on his lunch break. He called me because he was told that they won’t do an estimate as the other party’s insurance company had already done an estimate. I tried to explain that we were looking to get the parts and labor costs provided by Gerber but she said that they wouldn’t do an estimate. It seems like they just wanted the check and didn’t care that we would like to know what needed to be done to the car in detail. I told my fiancé to leave and we’ll find another place that will provide better service.
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February 2024 by Patrick Mcguinness
Gabe and his team were amazing. I was informed on the condition of my vehicle the entire process and any questions I had were promptly answered. STELLAR communication between the staff and the customer.
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January 2024 by SCB
Excellent auto body work and fantastic customer service. I could not ask for anything more.
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January 2024 by Billy Campbell
Quick and accurate estimate... Friendly staff
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December 2023 by Rebecca Blakeley
Took my car in for a repair estimate. Zayne got back with me quickly and got a date scheduled for the repairs to be done.
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June 2023 by Leslie H
Horrible service! I scheduled an appointment over two weeks ago and was informed my window for my Mercedes was ordered and would come in today. My appointment was scheduled for tomorrow. I waited all this time to be informed today, that it was never ordered. He didn’t even know about the type of tint I had on it. Now I’m being told even if they can do it, I have to get someone else to do the tint on it when originally I was informed the window would come matching my other windows.Service: Auto glass repair
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June 2023 by Leslie Hudson
Horrible service! I scheduled an appointment over two weeks ago and was informed my window for my Mercedes was ordered and would come in today. My appointment was scheduled for tomorrow. I waited all this time to be informed today, that it was never ordered. He didn’t even know about the type of tint I had on it. Now I’m being told even if they can do it, I have to get someone else to do the tint on it when originally I was informed the window would come matching my other windows.Service: Auto glass repair
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December 2022 by Jennifer Carraway
Awesome customer service with great detailed communication! Highly recommend!
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September 2022 by Cara Guffey
Couldn't have asked for a better experience when having my Honda repaired after a tree fall. Everyone involved was extremely professional and knowledgeable with my claim. They worked directly with my insurance company and I only had to set appointments that worked with my schedule. They helped arrange a rental car with Enterprise and even had Enterprise pick me up so I didn't have to Uber there. My vehicle was completed ahead of schedule which was more than I could have asked for. Thank you everyone for all of your help! You definitely earned a repeat customer!Services: Body & Trim
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September 2022 by jamal Williams
The Gerber Collision & Glass team in Concord,NC was excellent from Start to finish. They made the made the process easy and efficient. The team sent me updates on my vehicle and even finished ahead of schedule. If I could give the 10 star I would. Definitely will be recommending any of my family and friends to get work done at Gerber collision & glass in Concord. Thanks you all for your hardwork and dedication. Definitely will be doing any future work if I have any.
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September 2022 by Bryan McMahon
In need of an estimate (a simple request, right?) Oh no, not in this town. This place will make you wait nearly a MONTH before even looking at your car!! I simply do not have the time to wait that long and the fact that these inept places and people won't accommodate such a simple task is egregious. I was able to go elsewhere and get an estimate right on the spot. Hire more staff or cancel some appointments, either way not my problem. Do better.
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June 2022 by Rayetta Robinson
Provided text updates to keep me informed of progress. Very professional and completed job prior to anticipated date.
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November 2021 by John Simulcik
Gabe and staff were excellent to work with. I went to 3 other Body shops for a quote; Gerber had it back within 24 hours. The other 3 I went to, 2 of them its been almost 2 months I still do not have a quote even after several phone calls, the one quote I got was outrageous and dishonest. They handled everything with the insurance company, quote payment, and rental car. I just had to drop my car off and they did the rest. Car came out perfect. Thank you for the ease of business and honesty. JSService: Body & Trim
