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January 2024 by Yolanda Richmond
Horrible return process. Waiting for Manager took awhile then everyone seemed confused.
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November 2023 by Nicola
Love it
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August 2023 by Rosetta Cloud
Wonderful store
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May 2023 by Hope Griffin Diaz
This place has cute things but I couldn't find the one thing I was looking for - a long scarf. They had 3 scarfs in one style.
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February 2023 by Ashok R
VERY Disappointed. Lady at the trail room is so arrogant and disrespectful. Despite not doing her job properly she was just standing there and doesn’t even know how to handle the clothes returned to her after trying. Don’t know her name but she got glasses and she was so full of attitude. Complained to supervisor and she apologized but that lady should grow up and have some minimum decency at the job. Never coming back here again.
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January 2023 by Cecelia Alt
I never leave reviews, but my experience with a manager here was horrible. I don't know her name. She was tall, black hair, and had a lot of tattoos. There was no line at the counter and the store wasn't busy at all. But I stood at the checkout counter, waiting over 10 mins for a manager to come help me make a return. When she finally came to help, she didn't apologize for the wait, she didn't say hello, nor did she even make eye contact with me. She popped her chewing gum loudly, asked for the receipt and said nothing. I had to ask for details about the return in order to get any information. Very displeased with service.
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December 2022 by Sarah Weeks
Have your staff knowledgeable about how to translate real pants sizes into forever-sizes. And to help people instead of walking past
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November 2022 by Paige S.
I was gonna buy about 6 items and I walked up to the dressing room about 45 minutes before closing and the workers wouldn't let me try anything on because it was close to closing so dressing rooms were closed for the night... it would've taken about 5 minutes for me to go in & get out of there but instead I didn't purchase anything because wtf? I didn't walk in there 10 minutes before close, I was going to try my stuff on & purchase & leave. Smh
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November 2022 by Mrs. Walker
Clean ..nice clothes and friendly staff.
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August 2022 by Gerlande Rainey
Great customer service the only thing when its bz its always one person running the Register.
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August 2022 by Evan Guthrie
Forever 21 at Concord Mills in Concord is a great place to go for all the latest fashions and clothing in one location. I have been happy with all of the purchases that I have made from here and really like their suits and t-shirts the most.
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August 2022 by Jenn
Nice store but needs some larger sizes. Not everyone is little.
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August 2022 by M Graham
Nice selection. 20 minute wait in line with no air in the store!
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August 2022 by Brialyn Cakley
Liz was the sweetest! Such a beautiful smile and spirit!
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April 2022 by Kat B
Not good if you are shopping plus size section at all. Went today 3/22/22 and the limited plus size section had almost no prices on anything. It's not easy to shop when you don't know what anything costs.
