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February 2024 by Vertis McCoy
The Customer Service was exceptional. They listened carefully to my needs and provided expedient service while I waited in the brief time it took to service my vehicle.
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February 2024 by Jamal Ellis
They were straightforward and honest with pricing which is extremely rare
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January 2024 by Rob Wooten
The staff is great and always takes good care of me and my vehicles
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January 2024 by Corey Swerdloff
People and service was great
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January 2024 by Dave I
Quick,fast service
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January 2024 by The Parks Family
Prompt friendly service
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January 2024 by James E Lowe III
Prices seem fair to me and if there are potential auto problems they let me know and explain whether it is urgent or can wait. also, they always are pretty good at letting me know how long my wait may be.
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January 2024 by Paul Heringslake
They are always on time, always courteous, etc. Tim, Kenny and Carla do a great job. I've been going here for over 15 years.
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December 2023 by Elaine Gilstrap
I'm from out of town and my car broke it's axle. I just did catch them open over the phone and the guy that answered gave me the name of a tow company and let me know what to do since it would be towed there after hours. Having his help with letting me know who to call that time of night was a blessing to me. The next morning I called and spoke with Carla. She was so pleasant and told me she would give me a call back as soon as they were able to get to my car. I believe it was the guy from the night before called me letting me know what was all wrong. I hate I can't recall his name. Anyhow, they had it fixed the same day even after realizing I had bigger problems than we thought in the beginning. They kept me up to date ( he and Carla) on the progress. The guy even helped get me the best price when he didn't have to. May God bless him and Carla for all they done for me. I will definitely recommend this place to anyone nearby that needs car repairs in the future. Thank you all so much
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December 2023 by Ismael Diaz
I always have a great experience at the Concord Mills location. Tim and his team are first class!!!! They are very clear and take the time to explain and treat you with care.
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December 2023 by Errol Eaton
They saved me today, I had a situation where I had to drive for 25 miles and my tire would never have made it, they took care of me on a Sunday and had me back on the road in no time, great friends staff and full of helpful advise for preventive maintenance coming up.. if you found this helpful like and follow
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December 2023 by Chase J.
This place is very overpriced. The quality of work is good but I got only got an oil change. With this being said an oil change took 2:30 hours when they said it would be done in 1 hour. If you plan on bringing your car here you might as well bring a lot of money and go to the mall.
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November 2023 by Ryan W
Really appreciate the help and great service provided by Chris and everyone else at this Firestone. You all helped turn what I thought was a nightmare situation into an inconvenience that was solved easily due to your skills and experience. Highly recommend this Firestone to anyone in the area or travelling through.
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September 2023 by Matt Garrett
Car inspection took an hour. Charged an extra $10 for window tinting that was factory installed solar tinted windows on a Lexus. I tried to explain this to them. Per NC Inspections 'Vehicles with applications of after‐factory window tinting must be checked'. Terrible service.
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September 2023 by Loretta Simon
My friend and I were on our way in a rental SUV driving from Davidson County, NC to Summerville, SC to attend a church service for a very dear friend that was retiring from the ministry after 35 years of service. Despite the dreary weather, our trip was uneventful until the dash tire pressure gauge indicated that we had a flat tire. At this point, we were < 50 miles of a 250+ mile journey. As fate would have it, we were just minutes from the Concord Mills Mall exit and made our way to Firestone Tire. We had the pleasure of meeting Tim, the manager at 8591 Concord Mills Blvd., Firestone Tire location. Due to Tim and his team's expeditious intervention, including Tim's digital collaboration with the rental agency's support services, we were back on the road with a new tire, not the donut, and made it to our destination in a timely manner.Tim is the consumate professional! Thank you Tim! Our trip would have been terribly impacted without your assistance on Sunday morning.
