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March 2024 by Christopher V.
Scheduled an appointment for 10am. Arrived early as requested by the confirmation email. 50 minutes later, my vehicle is still parked in the lot with zero activity. Apparently they are having some sort of special event and are busy. This begs the question, why accept appointments if you can't meet the commitment? The manager was in the reception area spending more time bragging about his M5 and GTR as opposed to managing workflow. I have a fleet vehicle and am required to visit Firestone for service, this place in particular is a complete catastrophe of an operation. I was trying to replace 4 tires and complete scheduled maintenance, likely around $1,000 out the door. Nope...not this place. Check out the reviews, do not under any circumstances waste your time and engage with this business. The only redeeming factor is that the front-end associates were polite and knowledgeable.
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February 2024 by Rachel N.
If 0 stars w re an option, that what I would have chosen . After choosing a set of tires for my husband's truck and making an appointment to have them installed, my husband received a phone call from Kerri stating that they were unable to get said tires. She suggested another type , unsurprisingly almost $200 more , which my husband begrudgingly agreed to. Rolled up to the appointment 15 minutes prior, as requested via email. Waited an hour only to get a phone call from my husband that Josh had called him and said that the titled I ordered would not fit. Well, I didn't order them, Kerri did. No worries, give me the truck back and we will try somewhere else. As Josh is coming out of the bay, i clearly CLEARLY hear him tell his tech that "the wife screwed up'. So professional, right? So after waiting almost 2 hours, and being ridiculed right in front of my face, I left with no tires .
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February 2024 by Jeffrey T.
I've used this location for fifteen years and as a Diesel Mechanic, I could trust them. I cannot say the same for the new management. The last appointment they tried to get me to authorize needless repairs including telling me my car was due for an oil change. I run synthetic and had a little over 3,000 miles since the last interval! I noticed it is not as busy as it used to be. I imagine it's because they take advantage of customers now. Upsell even your car does not need it.
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February 2024 by Ted Cisine
Completely untrustworthy. This used to be my favorite place to go, but now they have proven themselves to be nothing more than crooks. Here are my last three experiences.April 2023 I brought one of my cars there for an oil change. I'm very familiar with the upsell that these places do, but this one was fraudulent. They tried to get me to do a North Carolina state inspection, even though it was last done in January and wouldn't be due until the next January.July 2023. Brought my other car for an inspection. They said that the ball joints were showing signs of where and they would fail it unless I spent $1100 to replace them. The same Firestone replace them 13 months prior to. Not only were they not covered by warranty, but they really weren't worn. Took the car to the Chevy dealer immediately after and they said that they were fine and passed my inspection. Again, this is looking like fraud.January 2024. Brought the first car back for an inspection. They tried to fail me for a K and N air filter that is 50 state legal. After that they tried to charge me for tire rotation in alignment even though I already had the lifetime version. Then they tried to sell me new tires because I was 2/10 less than brand new. Again completely unnecessary and completely fraudulent. The icing on the cake was the spark plugs. My car recommends spark plugs every hundred thousand miles. This location change them at 100,000 miles. I now have 171,000 miles and they're trying to tell me that they're due now even though they're not due for another 30,000 miles. Yet more fraud in the spirit of upsellThey have become so obsessed with upsell that they will lie to you to try to get you to spend more. Do not go to this location ever
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February 2024 by melody hall
Technicians are nice
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January 2024 by Richard Tod Taylor
Very courteous employees and good service.
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January 2024 by Caitlin Rose
Do not come here if you want a job well done. My husband came here to get his tire changed and immediately after doing so a banging/scraping noise started emitting from the tire that was replaced. When he called to ask if there was anything that could’ve went wrong or anything they saw the man on the phone told him “the cameras show everything” and to take them to court. Days and mechanics later the noise is still prevalent and mechanics are puzzled as to what it could be. My husband went to check the lug nuts on his car and three were so loose that he could pull them off by hand and two were tightened. Save your money, time and stress do not come here !!
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January 2024 by thomas scott
I always have a positive time at the place. Josh is EXCELLENT employee of Firestone
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January 2024 by Asheesh Chauhan
Extremely good service, specially the front support personnel Jose.
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December 2023 by Erica T.
Callled Thursday to see if they had space available for a walk in, they didn't and that's fine. So I set an apt for the next day (Friday) I leave work to drop the car off and they have no record of my appointment and pretty much told me there's nothing they can do. Every time I come the customer service is trash.
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December 2023 by Brandon
I had a headlight bulb go out and due to the steps needed just to change this bulb, decided to head to Firestone.Let me say that when my headlight was working, my lights were working great and as they should seeing as though we just purchased the vehicle as a CERTIFIED pre-owned.I made a 10am appointment and I overheard them saying they didn’t have the bulbs and had to order them yet they knew I was coming and what vehicle.Shortly there after, the woman came up to me and said whoever put the bulb in before had put it in crooked/bent and wanted over $300 to take the headlight assembly out to inspect it and fix it yet my lights were working 100% perfectly.They were however able to put a new bulb in but they said it might look “dimmer” than the other side but yet again, my lights were working 100% correctly.Later in the evening, I went to drive my car and the passenger headlight works but it’s completely misaligned and is facing so far right that it’s not even a useable light, it looks like a fog light.They either put the headlight in wrong or they broke something in the process and tried to cover it up by having me pay for it.Do not go to this location as now I will have to go back to the dealer and hope they just put the bulb in wrong and that it won’t cost me a lot of money to fix.
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November 2023 by Jonathan Sewell
They saved me over $900 compared to what the dealership would have charged, not counting over $2200 additional that the dealership was trying to get out of me.They are honest, fast and had excellent customer service.Services: Air & cabin filter replacement
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October 2023 by Regina Sanford
Just bought four new tires a few weeks ago. Unfortunately, one landed a screw. Easy fix. Went back today, 10/1/2023. Waited over 45 minutes as we watched the mechanics stand around smoking, laughing talking, and the girl at the desk was more interested in how she appeared to the male mechanics. Unorganized, chaotic, unprofessional, and a complete waste of time. Ended up leaving to go to another tire care service and found one! In and out in less than 20 minutes. Fire Stone cares nothing about their customers. They are good at shucking and jiving, though! We will never spend another red cent at Fire Stone! You want excellent in tire service, discount tires, or Lupita's. Save your sanity, salvation, and money. You've been warned...
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September 2023 by Joe Selle
So tired of getting 8am appointments for an alignment at any location, dropping it off at exactly 8, and not getting a call back till 1 or later. I just called and they're just now getting my vehicle on the rack after having it for over 4 hours. Stop taking 8am appointments when you're going to take 5 hours before you even do anything to the car. We stressed about having it back at 11 to make it to work on time and yet again, they take forever. Lifetime alignment isn't even worth it for the hassle to get an appointment and the additional hassle of waiting all day to get it done. Do better
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September 2023 by Alicia Siebert
Dropped off my car at 8 for an alignment. At 9:30 they called me with a list of things they wanted to do to charge me more. Brakes included since they said they took off my wheels. It’s now 12 and they’re just now getting started on my alignment.If they tell you it’s gonna be two hours, best believe it’ll take four.
