-
July 2024 by William DeCarolis
Absolute garbage customer service, couldn't even print out a label for me!! Avoid avoid avoid at all costs, horrible experience!!!
-
June 2024 by Ms Mamp
I visited this Fed Ex location on Saturday, June 1, 2024. I entered the store at 10:10 AM and advised the associate that I would be mailing a large shipment. She then proceeds to tell me that her systems are down and she doesn’t know when they will be back up. I could feel dishonesty in her words, so I asked her if I could record her saying that so I could send it to my client as proof as to why I wasn’t able to send the shipment. She then told me that if I needed to get the shipment out today that the Concord store on Concord Mills was up and running and she said that she had spoken to them several times since her systems had been down. I wasn’t convinced, but I left and headed to the Concord/Gateway location because I realize that computers sometimes have a mind of their own and malfunction at any given time.
When I reached the Concord/Gateway location, I was greeted by the manager named, Lisa. I asked her if she had had any conversations with the Concord Parkway store because the associate told me that the systems were down and that they had been speaking back and forth today. The manager at the Concord Mills store hadn’t heard anything about it. To our surprise, while I was unloading and bringing items into the store the associate from Concord Pkwy called and I guess explained that her systems were down.
My complaint is if you have been speaking to another store and sending customers that way, why would you have to call again to reconfirm that you were sending customers? It seems to me that the Gateway location would already know that your systems were down and to expect more foot traffic than usual. I am disappointed because I don’t believe the systems were down, and I truly feel like the associate didn’t feel like doing her job when I told her that I had a large shipment. I know that is very hard working with the public and retail can be its own beast, but I also agree that if you don’t feel like doing your job, you shouldn’t come to work that day because it’s unfair to the organization that you work for an unfair to paying customers if you don’t provide good customer service. I only believe that Emilly, called to the Gateway location to cover her *** because she knew that she was being dishonest.
I am glad that I was able to meet Lisa at the other store because her customer service is impeccable along with her associates Aliana and Katie!
-
May 2024 by Alexis Malone
One of the worst customer service experiences to date. The male working behind the counter was very unprofessional, and made it known he did not want to assist me. I have been printing at FedEx for the last 15 years, and have never been treated as poorly as I was today. There are two methods of printing-1. At the self kiosk, which was occupied by someone else or 2. At the counter. I asked the male there (his name may have been Scott from the other 1 start review I saw below...middle aged white male) if he could print my documents. He had an attitude and curtly demanded to go to the self service. I informed him it was occupied (as he knew), and that I needed a document printed. He angrily emphasized that he would have to directly print it for me, and begrudgingly did so after I confirmed I needed my document printed. Although I spoke clearly and was within ear distance at the counter, he sparkly asked me to repeat myself over 3-4x, although he could hear me, often abruptly cutting me off saying "huh? what did you say? I can understand you." Once I went to pay, he charged me an additional $2.50 service fee to print 5 sheets of BW paper, which I have never been charged before in the 15 years I have been doing business here. I asked for clarity on the surcharge, and he sarcastically responded that was because he had to print the 5 sheets for me, even though there were no other customers present besides the woman at the only self serving kiosk. I also asked for a sleeve for my paper due to the thunderstorms outside, and he again had an attitude and said he didn't know what I asking for. He also neglected to give me my flashdrive back after the transaction and moved along with his other work. I had to again, ask him for my flashdrive. Due to this unwelcoming atmosphere, I will take my future business elsewhere since the male in question has a problem assisting certain customers.
-
April 2024 by Jasmine Hamlor
I needed to ship a birthday gift to my niece that she left behind but I didn’t want to spend a lot to do it. Katie greeted us warmly and understood the assignment. Her first recommendation for the shipping package and cost were higher than expected so she diligently tried to find other boxes that would be more affordable. When uncertain of the best option, she tagged in her colleague, Emily to assist. Emily remeasured and quickly assessed which box would best fit and give us a better price and it did! I loved the teamwork and the diligence of both Katie and Emily. UPS is a 5min drive from my home but I hop on the highway to get to FedEx for this type of experience!
-
March 2024 by Devin Leech
There is no reason a customer should be treated the way Scott treated me today .
I never have any problems at this location unless he is there. Management most definitely needs to reevaluate The customer service are their employees.
-
March 2024 by Chase Hardin
Thank you, Scott! My wife and I came in to ship equipment back to her former employer after leaving the company. Unfortunately, her former employer made some last minute changes on how they wanted the items separated in multiple boxes to various locations. Since we were already in the store when receiving these new requirements, we were scrambling given we had no opportunity to prep before hand. Scott was exceptional at helping us navigate the details of each package while being patient and accommodating. We are grateful because he was integral in making the best out of a less than ideal situation. Give Scott a bonus, raise, trip to Turks and Caicos… something! He model customer service while driving efficiency providing solutions for our shipping challenges. We will be back.
-
December 2023 by Alberta Johnson
Great customer service today, November 2, 2023. Big Thanks!
-
October 2023 by Rebecca Gillespie
At this point, I don’t think FedEx is even capable of delivering a package intact. At least it made it to the right house…this time. ?
-
October 2023 by Jam Hoe
Power trip l**** who works here said they couldn't take my boxes. I took them to the main fedex hub who took them just fine with zero complaints. Don't waste your time with these clowns.
-
September 2023 by James
Power trip loser who works here said they couldn't take my boxes. I took them to the main fedex hub who took them just fine with zero complaints. Don't waste your time with these clowns.
-
September 2023 by Connie Abercrombie
Helpful, kind staff.
-
August 2023 by Jay Millaway
Despite being kidnappers and murderers they sure did me a solid! Thanks FedEx!
-
August 2023 by David
Fed -EX great serv.
-
August 2023 by Elizabeth Sparrow
I had the best experience stopping by this location this week! I was greeted as soon as I walked in the door, and the staff was so helpful and friendly! I needed help printing out a label and they made me feel like I wasn’t a bother at all! It was a refreshing experience and I would go out of my way to go to this location again! Thank you for making my day better!
-
August 2023 by Cathy Smith
The customer service I received was very professional & helpful
