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October 2023 by JelloJoel
Brought the car in to have the ac compressor replaced as well as the drier and switch. They only replaced the compressor and said that’s what was causing our issues. We said okay, we’ll trust you. Next day, wouldn’t ya know it the issue was still there.Brought the car back and said please just replace the drier and switch like we want. They said okay, and still only fixed a leak that they found. Again we figured we’d trust their judgement. Wouldn’t ya know it, same issue again.Finally brought it back a third time and they did the drier and switch like asked on our first trip. Air works great now under all conditions. They do good work, just might have to deal with them a little to get what you want done.
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September 2023 by Laura Santos Delgado
Please ask for an estimate before showing up.Service clerk assured me NC charges $30+ for inspections when in reality I have gotten it over the years for around $13, and a family member recently got it for that much too in the same locality (Concord, NC). Also on the receipt it showed that the inspection was $13 and some change… very sketchy how they lie about the charges and how a change of oil and inspection turned out to be $136+Also, my vehicle always gets about a charge for oil change of $50 or so, but here they charged $80+ for synthetic.The staff is really nice and helpful but not very transparent with pricing, etc.The charge to change the brakes (not full replacement-front only) is about $300+.They are super fast so that could be a plus for some folks and customer service is good; I wanted to cancel the oil change since I know I could get it cheaper but they were already draining it.
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August 2023 by DANITA BARNES
A mechanic that truly cares about your vehicle he is very fair with prices and very knowledgeable he has saved me thousands of dollars by finding errors in dealer ship mechanics recommendations. I will never take my car to anyone else but him
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July 2023 by Ambrielle Jones
Let me start by saying I prefer small businesses because they tend to care more than big business chains, in my experience. I found this place in Google. Looked at the reviews and decided to give it a shot. I’m so glad I did. The issues were the brakes, gotta have those. The entire process spanned a few weeks (cuz funds were tight) but the staff here were absolutely amazing. From my first visit, when Howard drove me home and picked me back up cuz he heard me mention paying for a Lyft. To my last visit, when Howard went above and beyond to ensure my vehicle was ready for a road trip that was EXTREMELY important to me. I’ve had a lot of cars and I’ve been to a lot of auto repair shops over the years, but never have I felt like I mattered as much as I did here. The pricing was more than fair. The service was amazing and extremely thorough. I will definitely be back (not for a good long while though). Thank you to every one at Fair Repair Auto Care for making me feel valued! Y’all are the best!!Service: Brakes
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June 2023 by Doris Toler
I was in desperate need of getting my car fixed. Nobody could figure it out. I found Fair Repair Auto. When I explained what was going on Howard had a pretty good idea of what it was. He was able to get me in that day and he worked his magic and I was back on the road within no time. Problem solved. Howard and his staff is awesome. Made me feel like family.
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May 2023 by Michael B.
Called on a Friday afternoon with BMW messages piping up about drivetrain and other messages that meant nothing to me. They said come on over Saturday morning and he will run diagnostics etc. What is amazing is that they are closed on Saturday's! He works many Saturday's but kids hang around so he doesn't have normal hours. Anyway, he took the car and came back an hour later with the recommended repair and parts with full cost estimate. Just a hard working shop doing what is right. Thanks. I am happy as scan be. Btw: Hendrick said we should have it towed to their shop and leave it for a few days until they can squeeze it in to their very busy schedule. SHOP LOCAL SMALL BUSINESSES Y'ALL..
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April 2023 by Lisandra Taveras
I've been coming to Fair Repair for a couple of years now and I will continue to be a faithful client because they are exactly what their name states FAIR. I am so grateful for their honesty and help, when I've needed a ride back home because my car won't be ready for hours, they've provided that. When waiting for the car to be worked on they've provided us with a cold beverage while we wait but mostly because they offer the best prices and car advice to date. I am grateful for small businesses like these. 100% recommendation! No place is perfect but they are GOOD PEOPLE at the heart of what they do. ?
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March 2023 by Tracy Wilson
After picking up my vehicle from Fair Repair, I can see why this place stays so busy!My vehicle had been running hot and Howard and his staff still took the time to work me in their already busy schedule with no hesitation and fixed my thermostat.I received excellent customer service...They are knowledgeable, honest and reasonably priced.Would highly recommend!
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February 2023 by Melanie P.
we called them to get spark plugs replaced, we were afraid to drive so felt we needed to get the car fixed and didn't walk out when they charged us $513.09. they claimed our spark plugs price "fluctuates with the market" and said they were giving us a deal. this place claims to be a fair business and they have a whole story about why they won't cheat you, but I've asked around since we got this done and learned that they are in fact very opportunistic and took advantage of us. will not be going back. this should have cost more like $300 not $500. they charged us $233.92 for labor+ $35.52 for "supplies" to replace spark plugs.
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February 2023 by kylie lehner
I got by brakes and rotors replaced at a great price and the quality was amazing. The owner, Howard, truly goes above and beyond!!! I will definitely be coming back! I recommend this place for all your car repairs.Service: Brakes
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January 2023 by Shari Belton-Graham
Ever since we’ve moved to the Concord area and needed a mechanic, Howard and his staff have always treated my family like family. If I have questions, I always either have them answered within minutes or a call is returned promptly. Their prices justify the name of the business and Howard has saved me thousands as compared to the dealership. I am appreciative of him, Lacey, and Angela! I may not always like going; however, I love it when I leave lol. Be sure to check this treasure trove out. It’s worth the trip!
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December 2022 by Janet A.
Great, personable company with good values. Honest mechanics, and locally owned. I would suggest dropping off your car to be worked on instead of waiting on it. Was told 1-1.5 hours for my brakes and took nearly 3 hours. Accommodations were offered for drinks and snacks. Good work, just a little slower than expected. I would recommend them, just don't come in a hurry.
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November 2022 by Marissa Green
Nothing fair about this auto repair. Went in for a diagnosis - They do work without providing an estimate or calling you for permission on repairs. $230 diagnostic fee; when questioned after the fact, they say it’s posted in the lobby… only descriptions here no pricing. $200 an hour labor cost with a double priced part. Long story short, needed an ignition coil replaced and got a call back a day later saying my car is ready, along with a $560 (unquoted) bill. This repair is a 30 minute DIY job tops with a $100 OEM part. If you need more proof - read some of the other lower reviews and look at the way this guy responds red flag ? ? unprofessional, over priced and rude staff.
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October 2022 by Amber Tucker
Very friendly receptionist and the owner went above and beyond, in my opinion, to ensure everything was taken care of! Not to mention the waiting room decor was very unexpected, but in the best way! Definitely will be going back should the need arise.
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October 2022 by Angela Franklin
Treated you like family & they gave a FAIR PRICE for their services. My daughter & I were very pleased with them. They were also quick on servicing her car.Service: Transmission
