Express Factory Outlet is a fashion-forward apparel store that offers a wide selection of clothing for men and women, including jeans, dresses, suits, blazers, and casual tops. The store aims to create confidence and inspire self-expression through stylish and affordable fashion options. It features a large clearance section with good deals, making it a popular spot for bargain shoppers. Customers appreciate the variety of options available and often find great deals on trendy clothing items. Staff members are generally friendly and helpful, with some reviews highlighting exceptional service, such as assisting customers with online orders and providing attentive care despite busy times. One staff member was praised for her patience and politeness, making the shopping experience smooth and easy. However, there have been some issues, particularly with return policies. A few customers encountered problems with clearance items, including difficulty returning items due to policy restrictions on clearance and miscommunication during checkout. One customer experienced a mix-up with a clearance purchase and was disappointed by the inability to return or exchange the item, feeling that staff did not adequately address the issue. Overall, Express Factory Outlet offers fashionable clothing and good deals, especially during sales and clearance events. While the store provides helpful service, customers are advised to double-check their purchases and be aware of return policies, especially on clearance items. The store's location at 8111 Concord Mills Road serves as a convenient shopping spot for those seeking affordable, stylish apparel.
Crystal was working by herself and still had a time for me She was going back and forth bringing me what I needed Very nice salesperson I wish there are more like her Good job Crystals
April 2025
5 stars I had a great experience thanks to a wonderful young lady, ALBA, who helped me order a pair of pants from another location. She was patient, polite, and made the process super easy. It’s rare to find such helpful and attentive service—she really went the extra mile. Thank you!
July 2024
this is the next closet express since they closed the one in Northlake Mall. Love the sale when express closes but sad to see them close. The items are cheaper than a traditional express. They do have good deals in the clearance section
