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September 2024 by Joshua Mendows
The rooms were tidied up and clean, and plenty of space.
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September 2024 by LeGlenda Marrow
This is a wonderful Embassy Suites hotel. I started out with the Spa, which was awesome! Then I went to check-in and Dwan was absolutely great. He exemplified Cust Srvc to the fullest! He was so helpful and explained details to the fullest (I had an issue with my reservation). What he didn't know or understand, he sort mgmt help and got a resolution to the problem!! I retired from Cust Srvc at AA Airlines so I know when someone is getting the job done correctly!! This was displayed by Dwane and I greatly appreciated his assistance!! Thank you Dwane and Embassy Suites for the best srvc on my get-away weekend!!!
Rooms: The room was AWESOME! I LOVED IT!!
Safety: Didn't feel unsafe
Food & drinks: The breakfast was delicious and a variety of choices
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September 2024 by Esther Benlezrah
Great experience as always at embassy suites!
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September 2024 by Denise Mickel Russell
Loved our weekend here for our Kfeirian Family reunion! The suites were spacious, comfortable and clean. But let’s talk about the food! Both Saturday and Sunday nights we had the chef cook Mediterranean style meals for our group. It was the best we have had at a hotel in the past three years. I loved how the chef put his own spin on our family recipes. Charlotte was a great place to have our family reunion and this hotel helped to make our reunion a great success!
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September 2024 by Krissy Marinello
I came back to my room yesterday (9/1/24) and all of my personal items were gone. The hotel has changed its story multiple times as to what happened. All I received for my inconvenience was a small bag with some chips and drinks. I am so disappointed and frustrated with this hotel and my experience. Please do yourself a favor and stay in one of the many other hotels in the area.
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September 2024 by Randy Singleton
I have booked three night at $212 per night. I have asked for house keeping everyday haven't got it. The pool was so cold no one could get in it. When I asked about it I was told that I could donate 15k to get it fixed. I was beside my self.
Rooms: Rooms needs to be updated
Food & drinks: Food was good
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August 2024 by E. Marie Dodson
1 bd ste. spacious & clean. Sofa needs replacing. Torn cushions & wore out. Fridge iced up & missing bar to hold drinks on door plus didn't stay closed. Otherwise facilities very nice. Pool is not heated & very cold.
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August 2024 by Trevor B
Mad Monster Expo 2024 was amazing!!! We met Jack Osborne (Ozzy Osborne son), Damian Maffei (The Strangers/Haunt/Wrong Turn), Victoria Price (Vincent Price daughter), and The Grady Twins (The Shining). Almost everyone was super nice. Jack Osborne could've been nicer. I got a rare figure of Vincent Price, and it was signed by his daughter. The Grady Twins were amazing. They finished each other's lines when they were talking. They talked about the movie scene on how it was inside a studio with fake snow. They talked about not being able to see the movie until a certain age. This year was the busiest I have ever seen it. The costume contest was pretty good, but it was rigged like always, lol. The costumes this year were absolutely amazing.
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August 2024 by Joshua Backx
Stayed here a few times and was never impressed. Last experience is enough to never stay here again.
Poor facilities experience, seemingly understaffing, and constant room keys not working has me fed up with this place.
Will be going to any other hotel in the area besides this one for weekly travels to the area.
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August 2024 by Marc Norman
Went to the Comic Con. Here. It was very good.
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August 2024 by Larita Shackelford
Let me tell you the one thing that is consistent and has never let my family down since my boys were small is the Embassies Breakfast! Alone is worth visiting even without a reservation just come and enjoy a massage and brunch w friends. The manager on duty Mr. Miami or something w/ an M, is what sealed the deal. Master of Hospitality delivering superior customer service; PROMOTE THIS MAN IMMEDIATELY!
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August 2024 by latasha gascoigne
My weekend getaway was perfect. My husband did a Great Job. From check in to check out everything was Awesome. Candy was very helpful and positive energy was Amazing. Breakfast was good, drinks were good and cleanliness of the rooms were good. I am a Hilton Rewards Member so I always choose them first and they never disappoint. See you again soon.
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August 2024 by Deborah
Teresa at the front desk was wonderful. Very polite and helpful. She texted me and kept me updated. She’s a great asset to the Hilton team. We will come back again.
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August 2024 by james baird
My favorite place to be , always a great stay
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August 2024 by Annette Burcham
We enjoyed our short stay very much. The service was excellent and the friendly staff went above and beyond to make us feel welcome and ensure we had a pleasant experience. The concert was rescheduled but we enjoyed our stay anyway. Kudos to Marlyn for making us feel welcome and being a great bartender! We will definitely be back!
