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January 2024 by Ronnie James
I am very unhappy. They charge me a tank rental because they say I do not buy enough gas but refuse to sell me the tank. Nobody else can fill the tank because they say Thomas Gas owns it and the prices are higher here than other places in town. They have got me. Been a customer for 20yrs and still do not own the tank and never will....
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January 2024 by Heather
Said they filled up my tank, charged me 650$ but somehow my tank is on empty!!!! It's 25 degrees at night and I have small kids. When I call the representative either hangs up on me or puts me on hold until I hang up...... thieves
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October 2023 by Jane Campbell
We have stuck with this company since they changed from Thomas Gas. Been a customer for many years. Found out they charge over 1.00 more pr gallon than other company’s. We asked them if they could match the lesser price and they said no. They will be loosing us as a customer. 0 stars from me!
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May 2023 by Tyler Carver
RUN AWAY from AmeriGas. This is the worst company to purchase propane from - I highly recommend you contact Ferrel Gas as they deliver to Concord.I setup one delivery with AmeriGas to my property that I purchased. The tank at my property, which was owned by the previous owner, had been at my property since the 90's. However, AmeriGas wrote in my contact that it was Company Owned. A year later (April 2023), I got a bill for tank rent? I called and have been arguing with them for days now about why they are charging me rent on MY PROPERTY that was never owned by AmeriGas. They want proof from the 1990's that it was purchased?? They refuse to look at the previous owners account to verify that he owned it.Long story short - go with another propane delivery company and never sign any service contacts unless they confirm you own the tank FIRST.
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January 2023 by David Cheek
Stay away from Amerigas!!!! If you currently have them SWITCH, if you are looking to have Propane installed DO NOT use Amerigas! I promise you will save yourself a lot of headache by choosing ANYONE other than Amerigas!
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September 2022 by Emily Etchison
Amerigas is HOT garbage. Every single interaction I’ve had with them has been lies and unkept promises. They repeatedly say “don’t worry we will do XYZ, you can call back in next week to check back”. No thanks. I prepaid for 2 years of propane but had to get a refund because they can’t even give me an estimate- a worst case ballpark- on when my tank will be installed. They sent the wrong staff out to do our safety check so that wasn’t able to be performed, said they'd call back to schedule the new safety check never did, refused to fill my existing tank that we owned that was purchased from a company they bought because it was “too small” even though it holds way more than we would use per year. Problem after problem. Don’t use them no matter what. Not worth it.
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August 2022 by Terri Farrington
$148.29 for a yearly tank rental fee!! I think not. Been a customer for 6 years but not after getting that bill. I am having them take out the tank since they weren't able to work with me.
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July 2022 by Booke schnitker
If I could leave NO STARS I WOULD!!!!!Ameri Gas IS THE WORST GAS COMPANY! Thier customer service sucks and they can not set up a payment plan that fits your budget. We are in trying times and they don't care. HIGHWAY ROBBERY! The company before them were great and compassionate. You cant even understand the people that talk on the phone. THIS COMPANY HORRIBLE
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November 2021 by Lin Smithson
Before they sold to Amerigas, they were great, but not any more. They charged me for a call ahead delivery, but they didn't call ahead. Also, I bought logs from Efrid with the understanding that they would service the logs, but that is not the case, as I was informed today that they don't do any service in my area. Now here is the real clincher. I can't get propane from anyone else. What? The only propane dealer allowed in my area is Amerigas and the are horrible, but I have no choice since I don't have natural gas available to my home.
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February 2021 by joe t
Effird was good to deal with but Amerigas is absolutely horrible!!!! Residents without gas for multiple days, a fire station was without heat for 3 days waiting on delivery, and restaurants have had to close for the night because they had no gas for cooking.
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February 2021 by Trevor Shipman
These absolute worse. First off they make you prepay without knowing exactly how much actually need. Then they missed the delivery day by 3 weeks, no notice of missed delivery, then had to call 2 weeks after to get my credit - they were just going to hold it... sorry I don’t give out free loans. What a joke of a company.
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February 2021 by Mickey Morgan
Cancelled my forecast delivery without telling me, then conveniently charges $300 for a rush delivery when I run out of gas in the middle of winter.
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January 2021 by Randall Scribner
Worst customer service on the planet. They just stuck me for $300 for a rush delivery and then did not show up. Of course they collected the payment up front. I will be changing providers.
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December 2020 by Barbara Codwise
Horrible service. I placed an order on November 19, 2020. Expected delivery frame was November 20-30. It’s now December 7, 2020. Still have not received my propane. I’ve reached out to customer service several times. Not once have I received a call back or response to email. When I’ve tried to call customer service it’s always been 70-90 minute wait. Really!!!! So disappointed in the lack of concern for customer. Absolutely do not recommend this company.
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December 2020 by Fabio Hurtado
I have been trying to reach them for 3 weeks. The wait time on phone call is between 45-90 minutes as announced by machine and ONCE when I held for 40 minutes, they simply dropped the call. I am not sure this company is still open. Can anyone confirm speaking to them recently?
