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August 2023 by Ilona Shamanka
Great store with a wide selection of quality items for your baby's nursery room. The store employees are very friendly and will answer any of your questions. We ordered a nursing chair and we had a problem with the amount of the discount provided, but Paul very quickly and professionally resolved this situation, which helped us a lot and completely erased the negative impression. We are very pleased with our purchase and the customer service provided. Highly recommend!
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July 2023 by Elise George
The shopping experience was great, but getting the nursery furniture into our home has been a struggle. We ordered a chair, dresser, changing table and crib. The crib came in with no issues. Unfortunately the wrong chair was ordered, we had that switched out to the proper chair. The changing topper came damaged, we are still waiting on a replacement and it’s been over a month. We noticed a crack on the molding of the dresser which we are still waiting to see if this will be repaired or replaced. It has also been over a month for any update on the dresser. We wanted the nursery to be done so that we can organize before the baby gets here but now we are 6.5 weeks out and not sure when anything will be complete. The associates are nice and the store is great but it has just been a hassle to get to the finish line.
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June 2023 by Sung Hong
Best place for baby related items.I have bought car seat, stroller, dresser, mattress, wagon, and etc.Awesome customer serviceBest available productsIt is hard to decide on baby related things without actually seeing them.So it is a perfect place to visit!
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June 2023 by Taylor Ashe
We had the most amazing experience at Cozy Kids! Helen was so kind and helpful, giving us all of the details when we weren’t sure about a decision. She was thorough and dedicated to making sure all of our needs were fulfilled. As new parents it can be so overwhelming but Helen, Paul and Cozy Kids turned into one of the best experiences.
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May 2023 by Gabrielle Miller
Had the best experience here and can’t recommend this store and staff enough. Went to buy my stroller and car seat and Paul was the biggest help and truly made it the best experience. He took the time to show and compare the strollers that worked best for my needs. He also showed me all the strollers components and how everything worked in detail, and then matched us with the perfect car seat as well. I appreciated the experience so much that I wanted to purchase the rest of our nursery needs there as well. Paul and Helen were a tremendous help with getting the perfect full set for our nursery and made the entire process so positive. We could not be any happier with our shopping experience!
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May 2023 by Kelsey Ruocco
I’m blown away at how helpful Paul was today! We are first time parents and fully clueless. He took almost two hours of his day to work with us on stroller recommendations. He was incredibly knowledgeable and super kind. Totally recommend stopping in even if you’re just comparing and not yet ready to buy. Paul knows his stuff.
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May 2023 by Katie Kepley
We drove from Salisbury to get our stroller here and it was totally worth it! Extremely nice and showed us every little detail so we made the correct decision. Wonderful experience, couldn’t recommend them enough.
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April 2023 by Brooke Nelson
I will say our furniture is beautiful but the customer service experience was subpar. Whatever they quote you for delivery timeframe add an extra 3-5weeks. Also be prepared to chase them down for updates. Every single time they told me they would call me back I would wait an addition 2-4 days and then have to call them back for an update. The night before our delivery o received a call from the owner letting me know the delivery guy was sick and he might need to reschedule my appointment for the next day but he would call me first thing in the morning with an update. 11:30am and still no phone call or update. I called the store and was told he gave him the morning off and he would call me back and update me around 1pm. 2:30pm and still no phone call so I had to call the store back for another update. I finally received my furniture the following day. This is not the customer service I expect when I spent well over $6,000 on furniture and baby accessories.
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March 2023 by Gus Chiarello
I am increasing this review from 2 stars to 3 stars.The day after I posted my original review I received a call from the stores manager apologizing for the experience. He explained that the delivery company they use is subcontractor who they leverage for the delivery and setup of their products.If you take the time to read my original review, please note that my shopping experience was excellent, the problem was the delivery experience.The store manager let me know that he would be contacting the freight company, complaining about the delivery drivers that visited my home and insisting they are not permitted to make any future deliveries for his company.From a customer service perspective I believe the store had excellent follow-up and understand that they have limited control over the delivery team their subcontractor uses.I am very appreciative that the store manager reached out to me and my wife today. If I had any constructive criticism, it would have been nice to have received an offer for a full credit or partial credit on the delivery of my products.The above said I did not request or want to pressure the manager who is extremely thoughtful and polite. I would go back to the store for future purchases, I think there's good, well educated professionals at the store.Unfortunate, to have a good shopping experience ruined by a poor delivery experience.Our delivery was scheduled for this past Friday. We waited half the day before calling the store only to learn our nursery furniture did not make the truck.The delivery came today, 45 minutes before arrival we received a call asking if the furniture was going on the first or second floor. When we told them the second floor we heard some sort of comment, they weren't happy it was going on the second floor and that their was a baby gate on the stairs.We have hardwood on our first floor which is no problem, but we have carpeting on our stairs and second floor. We don't walk on the carpet with outdoor shoes. We have young children in the house who crawl on the carpet which is why we don't wear outdoor shoes on the carpet.This is the first time we ever had anyone work at our home who refused to either take off their shoes or put booties on.The delivery person stated it would take to much time for them going in and out of the house having to take their booties on and off. I almost told them to take the delivery back but decided I would rent a carpet cleaner to wash the carpet.The quality of the furniture that we received is excellent and the gentleman who delivered it did a great job putting it together.We're just disappointed that they were indifferent to our concerns about walking on the carpet with shoes and there frustration with carrying the furniture up to the second floor.
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March 2023 by Happy Sally
This place is absolutely amazing when it comes to furniture. You can find just about anything you’re looking for kids bedroom. This is a must stop if you were buying furniture for your kids bedrooms. The owner's-husband was unbelievable and helping us find what we were looking for. This is why we loveeee supporting small businesses. ❤️
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February 2023 by L. Medlin
Really glad we found this place. Family owned small business with good prices, a lot better than ordering straight from the manufacturer (nuna, uppababy), and very friendly customer service.
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February 2023 by Rasidha Tridento
I would hands down recommend Cozy Kids to any parent or new parents. Paul helped us navigate through the pros and cons of various strollers and car seats. Everything is more than reasonably priced compared to other baby furniture stores. The furniture is top quality and Paul is knowledgeable about every single item in the store. We are looking forward to continue shopping at Cozy Kids.
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February 2023 by Bryan
Fabulous service, very broad selection, Paul was particularly helpful in ensuring that we got the exact car seat we wanted. They have everything you need to furnish your children’s rooms too!
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January 2023 by Andrew Calhoun
Paul and his wife are incredible! This is by far the best store for baby and kids furniture in the area! Huge fan of this place.
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January 2023 by Adrienne Tolar
Helen was so kind! We will definitely be back!
