-
June 2024 by Bucs Live
Got some great help from a blue shirt named Brian. He helped me buy the right television. He didn’t try to oversell and he didn’t push. He gave me good information Teaching me what full array meant and just did general great communication with me. Major props for the customer service.
I’ve had my TV at home now for a few days and it’s perfect! I got a Sony X 90 L or something like that lol.
-
June 2024 by G Reardon
Buyer beware at Best Buy online. We bought a TV online after it said we could pick it up at the store that evening. When we checked out it then said we would have to wait 5 days to pick it up after saying it was in stock. Customer service, although it shows a local number you are connected to a call center in India. Their customer service is awful.
-
June 2024 by Vadim Nikitchuk
Almost 0 appliance selection.
-
June 2024 by Rick Hughes
Just had an unusual experience at Best Buy at Concord Mills. I came in with some questions about computers and ended up speaking to Scott the manager of geek squad in the store. I needed to know the difference between two different desktop towers and he gave me straight up answers without flexing his superior technological intelligence. You know… When you go to the Apple Store and one of the geniuses with grandmas mustache has to speak over your head to show how brilliant they are?
This was not my experience at all.
He truly answered the questions I needed in a very straightforward manner. Lead me to the right product and helped me move forward with the purchase. Great experience.
-
June 2024 by Todd Houlbrook
Daniel with computers and iPhones was excellent. Customer care was perfect. Thank you again Daniel!!
-
May 2024 by Nancy Policastro
I have purchased a refrigerator, two televisions, a laptop and two cell phones (one was recently) from Best Buy. I have no complaints, extremely satisfied doing business with Best Buy.
-
May 2024 by J'aime Kent
Tried to purchase an unlocked phone after mine was stolen. My cell service provider recommended that I do that. The Customer Care team at this Best Buy was incredibly unhelpful. Unfortunately. Went to Walmart. They were way more helpful. Ironically.
-
May 2024 by Jamie Han
Scheduled a dash cam installation for the afternoon, got cancelled within 10 minutes of schedule. Tried to call the store for more info 7 times and was disconnected 7 times. The reps who patched me through assured me someone would answer and that they'll stay on the line in case it happens again, but none did. Atrocious CS, atrocious communication skills, atrocious auto-answering system. Whoever made the brain dead decision to route all calls to HQ for first response and set up a non-functional routing system deserves to work at Circuit City.
-
May 2024 by Travis Buckholz
Austin was of great help and sounded like he knew what he was talking about. Made my decision making process 10x easier! Thanks Austin
-
May 2024 by Terence Gordon. Director / Producer / Aviator
Helpful staff
-
May 2024 by Zachary Bardsley
I updated my location with them twice and they still tried to deliver my order to the wrong house.
-
May 2024 by Sreedhar Rao Bhojraj
Quick service
-
May 2024 by Catina Short
Excellent
-
April 2024 by Maisee Yang
Kiaya was so kind, patient, and informative about all my options and of all the laptop processors. She was able to answer all my questions and give me an honest opinion without the extra fluff, which I really really appreciate.
-
April 2024 by Marco Magno
I waited for more than 10minutes at a Bose booth to buy Bose open earbuds the staff at the front entrance can clearly see me but didn't bother to offer help. And then I asked if they have available of the product and just told me “if its not there then we dont have it and we dont have it the back” Didn’t bother to check their system if they have one and didn't offer other Best Buy stores if they have the product. If theres a negative star rating I would.
It happened around 2:10PM You can clearly check the cameras. I have my 2 kids with me.
